Hi, I’m
E. Camille Ware
Tucker,GA
Summary
Results-Driven and Efficient billing professional with 7+ years of experience in the Legal and Finance Industries. Productive and diligent with passion for resolving discrepancies through attention to detail and creative problem-solving. Passionate about perpetuating company values through impeccable work ethic and drive.
Overview
10
years of professional experience
Work History
E N Banks-Ware Law Firm
Senior Legal Billing Specialist/ Office Manager
09.2021 - Current
Job overview
- Registered client intake and billing account in case management and generated pre-bills, invoices and reports for auditing with e-billing software
- Processed client and vendor payments and utilize various software programs for billing collections
- Manage firm accounts payable and receivable and applied trust payments and write offs to client accounts
- Negotiated payment plans for current balance and past due debt repayment plan based on current financial condition.
- Investigated and resolved billing discrepancies to enable accurate billing for attorneys and staff time, expenses, and /or fees
- Trained staff on new case management, billing software, payment software and devices
Dekalb County Government
Senior Customer Service Representative
01.2021 - 09.2021
Job overview
- Analyzed customer accounts, billing charges, meter readings, and service issues; performs calculations to resolve seasonal billing questions, tiers, and consumption
- Initiated, updated and monitored work orders in progress, inspects completed work, and identified errors and problems
- Assisted with training and employee performance evaluations regarding operational call scripts and procedures
- Provided customer assistance regarding water, sewer,and utility services
- Initiated new accounts, connections/disconnections, issues re-reads or other requests in department computer systems
- Investigated and resolved problems/ complaints and billing variances to maintain system accuracy and remedy any gross margin trend issues
E N Banks-Ware Law Firm
Legal Billing Coordinator / Office Manager
10.2017 - 04.2020
Job overview
- Coordinate scheduling and communications between courts, attorneys, and office staff
- Manage all client intake and registration
- Facilitate client payment collections and administered payments for accounts receivable/payable
- Generate pre-bills (preforma) and quality control invoicing for accuracy, applied client trust payments credits and/or write-offs
- Perform general clerical duties and streamline administrative projects as assigned by supervisor
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
Uber HQ
Onboarding Specialist
07.2015 - 10.2015
Job overview
- Reviewed onboarding processes regularly, identifying and correcting deficiencies for onboarding drivers onto the Uber system
- Quality Assurance/Review, maintain and organize driver documentation
- Respond to support issues both in-person and over email promptly
- Work closely with the driver operations and community operations teams to streamline process
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
Bank of America
Bank Teller
05.2013 - 01.2014
Job overview
- Processed customer transactions and deposits and issued cashier's checks and money orders
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawer daily and reconciled cash drawer and resolved discrepancies to provide accurate data regarding cash flow.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
Education
NABEF Media Sales Institute At Howard University, Washington, DC
Media Sales Training Certification in Media Sales from Media Sales
07.2014
Howard University, School of Communications, Washington, DC
B.A. from Radio, TV & Film
05.2014
Skills
- Legal case management
- Legal billing
- Billing
- Data Entry
- Clerical
- Communications
- Sales
- Office Management
- Event Planning
- Accounts Receivable
- Accounts Payable
- IT/ Help Desk Support
- Social Media Management
- Marketing
- Microsoft Office Suite
- Adobe Creative Suite
Timeline
Senior Legal Billing Specialist/ Office Manager
E N Banks-Ware Law Firm
09.2021 - Current
Senior Customer Service Representative
Dekalb County Government
01.2021 - 09.2021
Legal Billing Coordinator / Office Manager
E N Banks-Ware Law Firm
10.2017 - 04.2020
Onboarding Specialist
Uber HQ
07.2015 - 10.2015
Bank Teller
Bank of America
05.2013 - 01.2014
NABEF Media Sales Institute At Howard University
Media Sales Training Certification in Media Sales from Media Sales
Howard University, School of Communications
B.A. from Radio, TV & Film
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