Summary
Overview
Work History
Education
Skills
Timeline
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Ecara Floyd

Douglasville,GA

Summary

My goal is to acquire a long-lasting career that will propel my family forward. I am a fresh mind eager to learn company processes and procedures. I', also excited to become a part of an organization that believes in their employee's growth and learning. As a team player, I will bring my ability to think quickly, handle disgruntled customers and troubleshoot vastly different issues that can arise in the workplace.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Verida
11.2022 - Current
  • Working with Medicaid members taking calls for medical related transportation services
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.

Sales Representative/Customer Service

Lowe's Home Improvement
06.2021 - 11.2022
  • Answering questions about a company's products or services.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained current knowledge of store promotions and highlighted sales to customers.

Administrative Assistant

Conners Senior Village
01.2019 - 05.2022
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Facilitated collaboration within the team by organizing regular meetings, maintaining meeting minutes, and tracking project progress.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled office meetings and client appointments for staff teams.

Education

High school diploma or GED -

Douglas County High School
Douglasville, GA
05.2020

Skills

  • Appointment Scheduling
  • Paperwork Processing
  • Data Entry
  • Account updating
  • Call Management
  • HIPPA Compliance
  • Insurance Knowledge
  • Outbound & Inbound Calling
  • Customer Relationship Management

Timeline

Customer Service Representative

Verida
11.2022 - Current

Sales Representative/Customer Service

Lowe's Home Improvement
06.2021 - 11.2022

Administrative Assistant

Conners Senior Village
01.2019 - 05.2022

High school diploma or GED -

Douglas County High School

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Ecara Floyd