Summary
Overview
Work History
Education
Skills
Timeline
Generic
Ecaterina Ichim

Ecaterina Ichim

Special Services Team Leader
Chisinau,MD

Summary

Dynamic professional with a proven track record at Dyninno, excelling in team supervision and issue resolution. Successfully empowered teams to enhance operational efficiency and effectively managed customer chargeback disputes using banking platforms. Skilled in GDS systems and Microsoft Office, driving impactful results through collaboration and strategic problem-solving.

Overview

4
4
years of professional experience
5
5
Languages

Work History

Special Services Team Leader

Dyninno
10.2022 - Current
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Monitoring company received chargeback disputes through banking platforms. (Connexpay, Worldpay, Amex etc.)
  • Coordinated with internal teams such as sales, marketing, finance, legal, operations to investigate any potential
  • Coordinated with third-party vendors when necessary for resolving escalated customer issues.

Special Services Agent

Dyninno
12.2021 - 10.2022
  • Investigated customer complaints regarding product quality or service rendered.
  • Processed refunds, compensations, exchanges, and order cancellations according to policy.
  • Conducted extensive research on complex cases to identify and analyze facts, evidence, legal issues, and other relevant information.
  • Prepared summaries of investigative findings for presentation to US authorities(DOT, DOJ, Small Claims Court etc.)
  • Responded to customer chargeback disputes and assessed the suitable steps to take through banking platforms. (Connexpay, Worldpay, Amex etc.

Sales Agent

Dyninno
05.2021 - 09.2021
  • Assisted call-in customers with questions and orders.
  • Enhanced product knowledge through continuous training and professional development opportunities.
  • Leveraged CRM software to efficiently track leads, manage contacts, and monitor progress toward goals.

Education

Sociology,Ethnology And Political Science - Sociology

University of Lille
Lille, France
04.2001 -

No Degree -

Lycee "Dante Alighieri"
Chisinau, Moldova
04.2001 -

Skills

Team supervision

Teamwork and collaboration

Issue resolution

Complaint resolution

GDS (Apollo, Galileo, Sabre)

Banking Platforms (AMEX, Connexpay, Worldpay, Braintree, Adyen)

Microsoft Office

Timeline

Special Services Team Leader

Dyninno
10.2022 - Current

Special Services Agent

Dyninno
12.2021 - 10.2022

Sales Agent

Dyninno
05.2021 - 09.2021

Sociology,Ethnology And Political Science - Sociology

University of Lille
04.2001 -

No Degree -

Lycee "Dante Alighieri"
04.2001 -

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Ecaterina IchimSpecial Services Team Leader