Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Custom
References
Timeline
Generic

Ecaterina Predescu

Delray Beach,FL

Summary

Motivated professional offering Hospitality in Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Meets tight deadlines. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Diligent Manager with over 25 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements. Exceptional skills in inventory management, loss prevention and vendor negotiation.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Marriott Coral Speing

Marriott Coral Spring
Coral Springs, FL
04.2021 - Current
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Directed and supervised the housekeeping staff, ensuring that all tasks were completed in a timely manner.
  • Monitored daily performance of staff, providing feedback, coaching and guidance as needed.
  • Developed and implemented effective policies and procedures for cleaning operations to ensure high standards of cleanliness.
  • Conducted regular inspections of guest rooms and public areas to ensure compliance with established quality assurance standards.
  • Analyzed customer feedback and developed strategies to improve service levels.
  • Maintained an inventory of cleaning supplies, equipment and linens, ordering additional items as required.
  • Collaborated with other departments to coordinate special requests from guests or groups.
  • Implemented safety protocols to protect employees while performing their duties.
  • Assisted in the recruitment process by interviewing candidates for open positions within the department.
  • Compiled reports on housekeeping activities including staffing levels, budgeting information and occupancy rates.
  • Reviewed financial statements regularly to identify cost savings opportunities within the department.
  • Resolved customer complaints promptly in a professional manner.
  • Created weekly schedules for housekeeping staff members based on projected occupancy levels.
  • Inspected guest rooms prior to check-in to verify that they meet quality assurance standards.
  • Participated in strategic planning meetings with executive team members to set long-term goals for the department.
  • Supervised and supported housekeeping personnel to maximize quality of service and performance.
  • Verified each completed room against standard plans to maintain consistency.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Analyzed business performance data and forecasted business results for upper management.
  • Created and managed budgets for travel, training and teambuilding activities.

Director of Housekeeping

Plaza Hotel
Fort Lauderdale, FL
01.2018 - 03.2021
  • Directed and supervised the housekeeping staff, ensuring that all tasks were completed in a timely manner.
  • Monitored daily performance of staff, providing feedback, coaching and guidance as needed.
  • Conducted regular inspections of guest rooms and public areas to ensure compliance with established quality assurance standards.
  • Analyzed customer feedback and developed strategies to improve service levels.
  • Maintained an inventory of cleaning supplies, equipment and linens, ordering additional items as required.
  • Negotiated contracts with vendors for services such as laundry, carpet cleaning and pest control.
  • Collaborated with other departments to coordinate special requests from guests or groups.
  • Implemented safety protocols to protect employees while performing their duties.
  • Organized employee training programs related to health and safety practices and hotel policies and procedures.
  • Assisted in the recruitment process by interviewing candidates for open positions within the department.
  • Ensured compliance with OSHA regulations regarding hazardous materials used in housekeeping operations.
  • Created weekly schedules for housekeeping staff members based on projected occupancy levels.
  • Inspected guest rooms prior to check-in to verify that they meet quality assurance standards.

Director of Housekeeping

Universal Palms Hotel & Conference Center
Fort Lauderdale, FL
03.2016 - 11.2018
  • Resolved customer complaints promptly in a professional manner.
  • Reviewed financial statements regularly to identify cost savings opportunities within the department.
  • Compiled reports on housekeeping activities including staffing levels, budgeting information and occupancy rates.
  • Ensured compliance with OSHA regulations regarding hazardous materials used in housekeeping operations.
  • Analyzed customer feedback and developed strategies to improve service levels.
  • Maintained an inventory of cleaning supplies, equipment and linens, ordering additional items as required.
  • Conducted regular inspections of guest rooms and public areas to ensure compliance with established quality assurance standards.
  • Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
  • Inventoried incoming supplies and placed items in stock for use by personnel.
  • Collaborated with front desk to respond promptly to guest requests and promote positive experience.
  • Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
  • Prepared work schedules for associates to promote proper staffing levels.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Inspector General

Capitan Cook Company
Waikiki, HI
01.2012 - 12.2015
  • Developed and implemented hospitality policies to ensure guest satisfaction.
  • Maintained the hotel's high standards of customer service and quality assurance.
  • Organized and managed staff schedules, ensuring adequate coverage for all shifts.
  • Managed daily operations of the front desk, including check-in and check-out procedures, room assignments, reservations.
  • Created detailed reports on occupancy levels, revenue statistics, customer feedback.
  • Served as primary liaison between hotel management and corporate headquarters for all matters related to hospitality operations.
  • Greeted arriving guests to provide assistance and facilitate check-ins.
  • Assisted guests in answering questions and completing check-in and check-out processes.
  • Investigated guest complaints and utilized critical thinking to foster expedient resolution.
  • Responded to and resolved guest issues or complaints.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Delegated work to staff, setting priorities and goals.
  • Built and maintained productive relationships with employees.
  • Input and confirmed reservations for guests.
  • Offered guests beverages and refreshments upon check-in.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Coached staff on strategies to enhance performance and improve customer relations.

Assistant Hotel Manager

Accor Hotel Mercure
Coburg, Germany
09.2001 - 07.2009
  • Assisted the Hotel Manager in developing and implementing effective strategies for improving guest satisfaction.
  • Monitored hotel operations to ensure compliance with safety regulations, policies, and procedures.
  • Ensured all staff members had appropriate training and development opportunities.
  • Responded to customer inquiries about services, facilities, rates, and availability.
  • Prepared reports on occupancy levels, revenue projections, staffing needs.
  • Inspected hotel rooms and public spaces to determine cleanliness and need for room updates.
  • Mentored new employees, demonstrating best methods for servicing clients and guests.
  • Negotiated rates with corporate entities related to extended stay contracts.
  • Advised housekeeping staff of rooms vacated and ready for cleaning.
  • Assisted guests at check-in, providing information on various services within hotel.
  • Responded to and resolved guest issues or complaints.
  • Managed team of front desk agents, supervising personnel in issue resolution.

Education

MBA - Hospitality

University of Germany
Germany
11.1998

Master of Arts - Hospitality

College For Profesional Study
Germany
04.1997

Master of Arts - Constraction

High School -College
Romania
07.1989

Skills

  • Active Listening
  • Self-Directed
  • Clerical Support
  • Calm Under Pressure
  • Collaboration
  • Microsoft Word
  • Problem-Solving
  • Customer Relations
  • First Aid/CPR
  • Attention to Detail
  • Flexible and Adaptable
  • Team Building
  • Data Management
  • Analytical Thinking
  • Time Management
  • Interpersonal Communication
  • Cost Control
  • Customer Service
  • Team Leadership
  • Professional and Courteous
  • Teamwork and Collaboration
  • Computer Skills
  • Performance Tracking and Evaluation
  • Problem Resolution

Certification

  • I have over 100 certificate for Marriott Coral Spring .
  • 25 certificate from Germany
  • 3 certificate for Hawaii

Languages

English
Full Professional
German
Native/ Bilingual
Romanian
Native/ Bilingual

Affiliations

  • adaptable and flexible
  • sport and music
  • family person
  • responsability person

Custom

  • computer experience includes: PMS, Opera, Room master , Windows , MS Word,Excel, Outlook and Power Point .
  • I have strong organizational skill and able to communication and influence at all levels
  • Respect and Enthusiastic team player , dependable and dedicate employee

References

References available upon request.

Timeline

Marriott Coral Speing

Marriott Coral Spring
04.2021 - Current

Director of Housekeeping

Plaza Hotel
01.2018 - 03.2021

Director of Housekeeping

Universal Palms Hotel & Conference Center
03.2016 - 11.2018

Inspector General

Capitan Cook Company
01.2012 - 12.2015

Assistant Hotel Manager

Accor Hotel Mercure
09.2001 - 07.2009

MBA - Hospitality

University of Germany

Master of Arts - Hospitality

College For Profesional Study

Master of Arts - Constraction

High School -College

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Ecaterina Predescu