Ecaterina Verbitchi
Astoria
Summary
Seeking a challenging and rewarding Property Management Role.
A take charge, effective Property Manager offering excellent skills in customer service and residential/commercial property knowledge, with an overall strong real estate background.
Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
6
6
years of professional experience
Work History
Assistant Property Manager
Stonehenge LLC.
08.2023 - Current
- Supervision and Management of 700 Residential and Commercial units in a combination 5-6 story buildings in the Downtown area of Manhattan.
- Supervision and Management of 60 Retail and Professional spaces ranging from medical offices, restaurants, coffee shops, banks to various retail stores, covering 75,000 square feet combined.
- Supervision and Management of a 90 spaces garage facility totaling 20,000 square feet.
- Visited all buildings in the portfolio on a weekly basis.
- Distributed monthly rent bills to property supers, as needed fliers and other documents.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Inspected common areas for cleanliness and notified maintenance of any arousing issues.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Working with vendors, ordering supplies +invoices/payments
- Scheduling service calls for maintenance issues/responding to emergencies
- Posted policies and rules in common areas for tenant review.
- Sending Notices using Rise Platform and tracking maintenance requests
- Knowledge of the Building Link Platform for maintenance
- Completed move-in and final move-out walk-throughs to identify required repairs/security deposit charges.
- Reserving/scheduling moves, elevator access, collecting COI’s.
- Submitted move-out reports through the software-Salesforce.
- Knowledge of Union regulations and employee rules
- Hiring and interviewing relief and Maintenance staff as needed
- Coordinating trainings and work development +certificates
- Issuing disciplinary actions as needed and reports
- Ordering staff uniforms
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Daily interactions with FM and RS tenants
- Fully versed in Rent Stabilized Leases/Renewals, procedures and rent
increases, Rent Stabilized leases with SCRIE/DRIE/TC rent reductions - Experience servicing Commercial Tenants and their maintenance needs
- Kept accurate records of all resident and tenant correspondence.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Communicated with tenants via the software-Rise regarding any updates on building policies, rules and maintenance occurrences.
- Handled tenant complaints promptly and appropriately, calling in the super, porter, or external vendors.
- Resolved conflicts between tenants regarding noise, encroachment, and pests.
- Escalated major issues to Property Manager/Regional Property Managers for immediate remediation.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Scheduling tenant party reservations+collecting deposits
- Coordinated with the Compliance Department regarding various certification requirements, tests and violations.
- Organized and participated in staff meetings and took extensive notes.
- Participated in monthly Management meetings with all Property Managers and superiors.
- Communicated effectively with owners, CFO, higher management, residents, and on/off site associates.
- Delivered emergency 24-hour on-call service for tenants on building issues (as needed).
- Co-developed annual operating budgets and forecasts, as well as employee bonus distributions.
- Planned and participated in special events such as staff parties, meetings and tours.
- Databases using Excel, Salesforce and Yardi
- Spot AI camera
- Outlook
- Intercom usage: Doorking, Rise, Butterfly MX, Honeywell.
Assistant Property Manager
Coutinho Properties, 'Plus Ultra'
11.2021 - 08.2023
- Supervised and managed 300 residential/commercial units, 15 buildings in borough of Manhattan, NY
- Supervised 10-20 staff members
- Executed leases and renewed rental contracts for both decontrolled and rent stabilized units
- Experience in Residential/Commercial leases and contracts
- Processed new applicants: collection of all paperwork, credit checks, approval
- Extensive knowledge with 3rd Party SD programs, such as Rhino. Submittal of claims, renewals, initial set-up
- In conjunction with the Senior Property Manager offered rent renewals, rent increases, and non renewals (as needed).
- Fully versed in Rent Stabilized Renewals, procedures and rent increases
- Well versed knowledge of Rent Stabilized leases with SCRIE/DRIE/TC rent reductions
- Helped establish and implement an industry specific Portal-Appfolio, transfer all tenants info. and completely integrate it's use and transition (from Excel).
- Entered all new databases in Appfolio, including establishing new tenant profiles, sending setup instructions, monitoring maintenance requests, and adding miscellaneous charges/credits to their balances
- Handled tenant complaints/maintenance requests promptly and appropriately, working with building supers on a daily basis, calling in repairmen and other support services as needed
- Scheduled monthly Inspections coordinating with supers
- Processed move-in, move-out procedures for tenants, issued SD refunds as needed
- Ordered new supplies and established long ranging contracts with vendors
- Followed up on delinquent tenants and coordinated collection procedures.
- Worked with S&L Attorneys to prepare for court procedures, executed Rent Demand, supplied necessary documents, processed evictions
- Worked with HPD violations to remedy the issues and third party companies that helped monitor such violations
- Mailed yearly property registrations, tenant income certifications, filled out various HPD mandatory reports, (i.e Bed Bug reports)
- Submitted necessary approvals and signatures on DOB NOW for annual building and safety inspections.
- Processed and disputed NYC OATH summons as needed
- Established, set-up and implemented contracts with exterminations services, elevator companies, etc.
- Escalated major issues to Senior Property Manager for immediate remediation.
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
- Posted policies and rules in common areas for tenant review.
- Attended staff meetings and took extensive notes as needed
- Maintained and helped improve a clear physical and digital filing system for all tenants
- Provided Executive-level support to the Senior Property Management Team, including administrative support, (phone support, typing, reports, filing and distribution of correspondence, mailing, ordering supplies, basic technical issues)
Leasing Representative
Stuytown/Cooper Village Property Services
04.2019 - 09.2019
- Residential Seasonal Leasing Agent at StuyTown/Peter Cooper Village, an 11,000 unit Luxury property in Manhattan, NY
- Providing stellar customer service and follow-up
- High Volume touring of prospective tenants, while showcasing features of units
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Contacted and following up with a high volume of leads on a daily basis, responded to requests and scheduled appointments for property showings.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Verified tenant incomes and other information before accepting lease applications.
- Working deals from start to finish and utilizing effective sales techniques to close deals
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Real Estate Salesperson
CitiNest Group, LLC
10.2017 - 01.2019
- Performing Rental Transactions within the NYC Market
- Solid reputation for being customer service oriented, efficient, and pleasant to interact with
- Advertised Properties using NESTIO/Funnell, Zillow, Craigslist, and Streeteasy platforms, as well as social media and cold calling client lists
- Generated leads for rental properties through cold calls and referrals.
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and residential use.
- Wrote listings detailing and professionally highlighting property features to increase rental chances.
- Coordinated appointments to show marketed properties.
- Gained extensive experience completing and approving clients, communicating with Landlords and closing deals (from start to finish), and engaging clients to understand property needs and preferences.
- Rented high volume of properties in short timeframes to exceed quotas and maximize business revenue.
- Assisted renters with finding ideal homes by assessing needs, requirements and budgets.
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
- Advised and informed prospective clients on current market activities and conditions.
- Compared recently rented area properties to determine competitive market prices.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Effectively managed an open schedule with time allocated for: lead calls, follow-ups and new appointments
- Completed property walkthrough before completing deals to uphold accuracy in listings and appraisals.
- Stayed up-to-date on property environmental regulations and inspected new properties for adherence to emerging codes.
Education
Master of Arts - Russian Studies
Middlebury College
Middlebury (village), VT08.2021
Master of Arts - French Language And Literature
Rutgers University
New Brunswick, NJ08.2015
Bachelor of Arts - French Studies
San Francisco State University
San Francisco, CA12.2011
Skills
- Administrative Leadership (Supervision of 40staff members)
- Daily Property Operations
- Property Management Systems- Salesforce, Appfolio, MRI, Yardi
- Building Operations
- Capital Renovations
- Tenant Screening
- Renewals Management
- Security Deposit Refunds
- Rent Collection
- Vendor Contracts
- Complaints Investigation/Dispute Handling
- Staff InvestigationsDisciplining (Union, Non-Union)
- Housing Regulations/Policy and Procedure Enforcement
- City and County Regulations, Inspections
- Local and State Laws
- Fair Housing Laws Knowledge
- Rent Stabilization- SCRIE/DRIE/TC
- Affordable Housing Programs Knowledge
- Violation Resolution (HPD, FDNY, OATH)
- Application Process Proficiency
- Rental Pricing Strategies
- Monthly Fee and Payment Collection
- Tenant and Eviction Laws
- Court Procedures (Rent Demands, Evictions)
- Rental Recordkeeping
- Tenant and Owner Liaising
- Telephone Etiquette
- Spreadsheet Tracking
- Resident Relations
- Tenant Rights
- Video Surveillance
- Social Media Engagement
- Maintenance and Supply Requests
- Staff/Management Meetings
- Microsoft Office: Excel, Word, Powerpoint
- Software: Salesforce, Appfolio, MRI, Yardi, Clickpay
- 3rd Party Guarantors: The Guarantors, Rhino, Insurent
- Payroll: TimeCo, Paychex
- Certifications: Lead Hazard Control, Harassment CPE/CLE
Accomplishments
- Supervised team of 21 Full-Time staff members/25 Temps
- Successfully coordinated staff issues, disciplinary actions and write-ups
- Documented and resolved police related issues and disturbances
- Achieved to fully integrate a new industry specific software (Appfolio) into the company for all tenant recording, accounting and maintenance needs.
- Achieved great building maintenance results by working and coordinating with construction team.
- Established an accurate system in documenting and filing all tenant/building files resulting in easy access to files
- Achieved a clear communication path with tenants by integrating standard forms for Lease Renewals, other written communications.
- Used Microsoft Excel, google drive, microsoft to develop inventory tracking spreadsheets, arrear and vendor reports
Languages
English
Native or Bilingual
Russian
Native or Bilingual
French
Professional Working
Hungarian
Professional Working
Timeline
Assistant Property Manager
Stonehenge LLC.
08.2023 - Current
Assistant Property Manager
Coutinho Properties, 'Plus Ultra'
11.2021 - 08.2023
Leasing Representative
Stuytown/Cooper Village Property Services
04.2019 - 09.2019
Real Estate Salesperson
CitiNest Group, LLC
10.2017 - 01.2019
Master of Arts - Russian Studies
Middlebury College
Master of Arts - French Language And Literature
Rutgers University
Bachelor of Arts - French Studies
San Francisco State University
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