Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jenny Nguyen

College Station,Texas

Summary

Knowledgeable about security policies, student resources and strategies for building strong and productive relationships with students, staff and colleagues. Positive, upbeat and clear communicator with good interpersonal, multitasking and problem-solving abilities. Proficient in updating logs and filing reports. Diligent Resident Advisor proficient in campus procedures, safety standards and emergency response. Energetic, motivated and thorough with excellent conflict resolution and organizational skills. Self-motivated, dependable Residential Advisor committed to facilitating environment that creates fulfilling sense of home. Provided compassionate support while adhering to mission of organization. Excellent communication and relationship building skills.

Overview

2
2
years of professional experience

Work History

Resident Advisor

Texas A&M University
College Station, United States
08.2021 - Current
  • Enforced policies and safety standards through building and room rounds.
  • Promoted positive relations between residents and staff.
  • Solved grievances and complaints by collaborating with residents.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Maintained communication with students' counselors, instructors, and staff members to promote supportive environment.
  • Assisted students in handling tough situations to resolve problems.
  • Established consistent relationships with students to maintain professional boundaries.

Internship Student

Texas Allergy Group
Houston, TX
06.2021 - 08.2021
  • Reported back to instructor to receive day-to-day tasks and responsibilities.
  • Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
  • Interacted with customers by phone, email or in-person to provide information.
  • Delivered clerical support by handling range of routine and special requirements.
  • Helped with administrative support by managing incoming calls, coordinating files and sorting mail.

Sales Associate

Abercrombie & Fitch Kids
Houston, TX
09.2018 - 11.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Solved customer challenges by offering relevant products and services.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Processed product returns and assisted customers with other selections.
  • Achieved perfect attendance and on-time record.
  • Maintained records related to sales, returns and inventory availability.
  • Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.

Volunteer

Houston SPCA
Houston, TX
10.2017 - 12.2017
  • Assisted with special events or programs.
  • Maintained clean, neat and operational facilities to serve program needs.
  • Supported engaging, fun and smooth-running events by helping with organization and planning.
  • Met with other volunteers and program leaders to discuss new service opportunities.

Education

High School Diploma -

Elsik High School
Houston, TX
05.2019

Skills

  • Resident Care Standards
  • Resident Engagement
  • Resident Support
  • Student Needs Assessments
  • Staff Communication
  • Complaint Reviews
  • Resident Relations
  • Message Delivery
  • Student Behavior Observance
  • Resident Satisfaction
  • Supporting Daily Living Needs
  • Call Answering and Routing
  • Enforcing Safety Protocols
  • Student Assistance
  • Maintenance Requests
  • Unusual Behavior Reporting
  • Conducting Tours
  • Case File Management
  • Communications Strategies

Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual

Timeline

Resident Advisor

Texas A&M University
08.2021 - Current

Internship Student

Texas Allergy Group
06.2021 - 08.2021

Sales Associate

Abercrombie & Fitch Kids
09.2018 - 11.2019

Volunteer

Houston SPCA
10.2017 - 12.2017

High School Diploma -

Elsik High School
Jenny Nguyen