Jerusha Bowden
Human Services
Dover,DE
Summary
Dedicated Social Worker offering 10+ years of counseling and crisis intervention expertise. Offering comprehensive background in social services and training, as well as strong interpersonal, organizational and computer skills. Builds client rapport and assesses needs to provide appropriate training material. Enthusiastic coach eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of mentorship and training in self-care/caregiving. Motivated to learn, grow and excel in the next organization in career path. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work History
Foster Parent Coaching Specialist
Cayuga Centers
Middletown, DE
07.2018 - Current
- Collaborated with community program leaders and advocates to make resources accessible to those in need.
- Interviewed individuals and families to assess needs and provide informational resources.
- Reported child abuse in accordance with legal standards of mandatory reporters.
- Documented data and completed accurate updates to case records.
- Worked with customers to understand needs and provide excellent service.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Admissions Specialist
Meadowwood Behavioral Health Hospital
New Castle, DE
01.2021 - 12.2021
- Helped with interview process, orientation program and implementation of admissions policies as applications were considered and members selected.
- Assisted applicants with admissions packet and served as point of contact throughout admissions process.
- Reviewed and verified data on all submitted documentation
- Performed filing, billing and routing messages to appropriate people for office of .
- Answered phones, called prospects and handled initial email contacts for patients to [Type] program.
- Completed admissions duties with timeliness and accuracy.
- Trained admissions employees on office and administration processes.
Community Living Specialist
Recovery Innovations International
Dover, DE
05.2013 - 01.2021
- Worked with clients to improve life choices and maximize benefits of programs.
- Coordinated referrals and direct support for residents.
- Determined needed and relevant interventions based on each client's cognitive abilities and current needs.
- Oversaw day-to-day activities of residents in the facility.
- Improved clients' coping with routine life activities such as food budgeting and rental payments.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Exceeded goals through effective task prioritization and great work ethic.
- Developed and maintained courteous and effective working relationships.
Residential Services Supervisor
Psychotherapeutic Services
Dover, DE
04.2012 - 05.2013
- Documented case notes daily and coordinated follow-up for seamless case management.
- Coordinated program referrals for community-based resources.
- Organized clinical documentation, treatment plans and referrals.
- Provided ongoing counseling to help patients deal with conditions and processes
- Worked with medical teams, patients and families to implement effective treatment plans.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Used Microsoft Word and other software tools to create documents and other communications.
- Resolved problems, improved operations and provided exceptional service.
- Used coordination and planning skills to achieve results according to schedule.
- Prepared variety of different written communications, reports and documents.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Education
Master of Science - Clinical Mental Health Counseling
Wilmington University
New Castle, DE 04.2012 - 04.2015
Bachelor of Science - Psychology
Wilmington University
New Castle, DE 05.2010 - 05.2011
Associate of Applied Science - Human Services
Delaware Technical Community College
Dover, DE 08.2008 - 04.2010
Skills
Behavior mirroring
undefinedTimeline
Admissions Specialist
Meadowwood Behavioral Health Hospital
01.2021 - 12.2021
Foster Parent Coaching Specialist
Cayuga Centers
07.2018 - Current
Community Living Specialist
Recovery Innovations International
05.2013 - 01.2021
Residential Services Supervisor
Psychotherapeutic Services
04.2012 - 05.2013
Master of Science - Clinical Mental Health Counseling
Wilmington University
04.2012 - 04.2015
Bachelor of Science - Psychology
Wilmington University
05.2010 - 05.2011
Associate of Applied Science - Human Services
Delaware Technical Community College
08.2008 - 04.2010
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