Jody Larsen

Helped customers design their affordable dream Kitchen or Bath using auto cad programming.

• Worked flexible hours; night, weekend, and holiday shifts.

Handle all of the Member damaged and or defective , returns; all in club damages, and all OSD from incoming trucks.

Repackaging merchandise when appropriate to put back on the sales floor.

Contact vendors when necessary to order replacement parts for members.

Contact vendors for return authorizations mostly thru emails.

Packaging and shipping items out via UPS or LTL.

Creating PO's, RPO's, BOL, and Transfers.

Processing monthly returns to the DC.

Checking Email and Home Office Tasks multiple times a day.

Helping to Stock shelves when time permits.

Receive in trucks.

Research all OSD from carriers and decide best route of filing for claims.

Research all discrepancies from cycle counts. Find out where it went missing. Work on getting credit for the items.

Work the Cash Office 2x a week. Pull money from all Self checkouts and deposit into Glory Recycler, Process all tills thru Veribalance. Pull daily cash deposit for bank process paperwork and drop into Brinks pick up safe. Process all checks and deposit into brinks pick up safe. Open club.

Work as Front Line Attendant when it gets busy.

On occasion also help with pulling BOPIC's (member pick up and pay items)

• Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
• Prepared incident reports and gathered data when accidents occurred on receiving floor.
• Double-checked cargo inventories and documentation for accuracy.
• Unloaded pallets and deliveries and organized products in warehouse.
• Kept detailed records of product influx and inventory for monthly, quarterly and yearly reports.
• Conducted employee training and onboarding processes with strategic goals in mind.
• Orchestrated routing by producing accurate shipping documentation and package labels.
• Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
• Maintained accurate computer records of materials weights, bill amounts and identified variances.
• Organized storage areas to optimize materials movements and minimize labor hours.
• Compared shipping orders and invoices against contents received to verify accuracy.
• Communicated with vendor representatives to resolve damaged shipments and item shortages.
• Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.

• Answered customer inquiries regarding account balances, transaction history, services charges and interest rates.
• Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
• Processed customer transactions promptly, minimizing wait times.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
• Maintained friendly and professional customer interactions.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.

• Entered water immediately to pull struggling swimmers to safety.
• Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
• Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
• Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.