Madalyn Armstrong
Grand Rapids
Summary
I am a Support Coordinator dedicated to forming trusting relationships and advocating for best interests of clients. I have experience as a Registered Behavior Technician at Acorn Health, facilitating client participation in social activities and providing daily communication with caregivers about progress and treatment procedures. As Lead Tech Trainer, I guide new hires in effectively implementing ABA practices and ensure they are prepared for independent work. I have experience managing the daily scheduling needs for five locations, maintaining efficient communication with staff and clients, and keeping Excel documents updated for supervisors. I obtained a Bachelor of Science in Elementary Education with a minor in Early Childhood Development from Grand Valley State University in June of 2024. I'm currently pursuing my masters in Mental Health Counseling at Davenport University. I plan on completing my masters in August of 2027 with aspirations of becoming a Registered Play Therapist.
Overview
7
7
years of professional experience
Work History
Support Coordinator
Network 180
07.2024 - Current
- Conducted comprehensive assessments to determine appropriate levels of care for adults with intellectual disabilities.
- Assisted families in obtaining guardianship for adult dependents.
- Coordinating, monitoring, and linking individuals to essential services.
- Advocate for individuals’ health, safety, and overall well-being.
- Ensured individuals optimized their annual budget for approved services to maximize support and resources.
Registered Behavior Technician / Ambassador
Acorn Health
01.2022 - 06.2024
- Facilitated client participation in social activities that fostered engaging and meaningful peer interactions.
- Provided daily communication with caregiver on client progress and treatment procedures.
- Worked with parents in home providing direct therapy to clients and providing support with daily living skills.
- Lead tech trainer providing guidance and support for new hires to ensure they are effectively implementing ABA practices.
- Scheduled weekly meetings with new employees to ensure they felt prepared in their position prior to their first day working independently.
- Implemented evidence-based de-escalation procedures and coping skills as outlined by the BCBA in the client's treatment plan.
- Ensured the daily scheduling needs of five different locations were met by maintaining efficient communication with staff and clients.
- Kept scheduling documents updated for supervisor reference.
Deck Supervisor / Customer Service Representative
Goldfish Swim School
10.2017 - 08.2021
- Monitored and assessed students to ensure they were at the correct level based on their skill set
- Provided teacher support and training to ensure the highest quality lessons were being provided to every student
- Conducted skill assessments for instructors and monitored their growth through monthly one-on-one meetings
- Ensured the facility maintained the highest quality safety standards for both staff and families
Education
Master of Arts - Mental Health Counseling
Davenport University
Grand Rapids, MI08-2027
Bachelor of Science - Education, Minor in Early Childhood Development
Grand Valley State University
Allendale, MI06.2024
Skills
- Detail Oriented
- Time Management
- Relationship building
- Client advocacy
- Progress monitoring
- Data collection
- Treatment plan development
Timeline
Support Coordinator
Network 180
07.2024 - Current
Registered Behavior Technician / Ambassador
Acorn Health
01.2022 - 06.2024
Deck Supervisor / Customer Service Representative
Goldfish Swim School
10.2017 - 08.2021
Master of Arts - Mental Health Counseling
Davenport University
Bachelor of Science - Education, Minor in Early Childhood Development
Grand Valley State University
Similar Profiles
Joseph HuizingJoseph Huizing
Administrative Assistant at Network 180Administrative Assistant at Network 180
Devin MartinDevin Martin
Front Desk/ Security at Network 180Front Desk/ Security at Network 180
CHRISTOPHER KILIANCHRISTOPHER KILIAN
Wireless Telecom Analyst at 180 SolutionsWireless Telecom Analyst at 180 Solutions