Ecem Koc
Oakland,United States
Summary
.I have 6 years of experience in import and export management in Turkey. I am currently continuing my career as a senior import customer representative in the USA.
Overview
7
7
years of professional experience
Work History
Senior Import Customer Service
Nippon Express USA, INC
Hayward, United States
07.2023 - Current
- Monitored and tracked shipments in real-time, providing timely updates to customers and stakeholders, and resolving any issues that arose during transit. Managed the end-to-end logistics of ocean shipping, ensuring the timely and cost-effective transport of goods to international destinations
- Coordinated and executed shipping operations, including booking cargo, arranging for container loading, and securing necessary documentation. Collaborated with shipping carriers, freight forwarders, and customs brokers to ensure compliance with international shipping regulations and customs requirements
- Collaborated with cross-functional teams, including sales, customer service, and warehouse personnel, to ensure smooth and efficient cargo handling and delivery. Maintained accurate records, documents, and compliance with international shipping regulations, ensuring the safe and legal transport of goods.
Host
Mykonos Meze House
Burlingame, United States
05.2022 - 03.2023
- Welcomed and greeted guests with a friendly and professional demeanor. Managed the restaurant's reservation system, optimizing table turnover and ensuring a smooth dining experience for customers. Effectively communicated with the waitstaff to coordinate seating and ensure efficient service. Addressed customer inquiries, resolved minor issues, and escalated complex concerns to management
- Maintained a tidy and welcoming entrance area, including managing coats and waiting areas.
Import and Export Assistant
Fresenius Medical Care
Istanbul, Turkey
04.2018 - 10.2021
- Prepared, checked and filed documentation with Compliance department
- Adhered to standard operating procedures for every customer's account and data to maintain consistent service levels
- Partnered with logistics department to discuss and remedy internal and external issues dealing with import and export operations
- Coordinated daily transfer shipments with proper documentation logs
- Prepared, checked and filed documentation with Financial Controlling department
- Scheduled and booked transportations for all kind of dialysis shipments per week
- Prepared and processed import and export documentation according to customs regulations, laws and procedures
- Cleared goods through customs and verified delivery to client destinations
- Updated import, FTZ and CTPAT manuals to comply with governmental regulations.
Import Assistant
Conturk Sea Agent
Istanbul, Turkey
11.2016 - 03.2018
- Coordinated daily transfer shipments with proper documentation logs. Prepared, checked and filed documentation with Vessel Companies' related department. Facilitated communication between company, customers and overseas partners to maintain efficient operations
- Requested and compiled necessary customs invoices, certificates of origin and cargo-control documents. Cleared goods through customs and verified delivery to client destinations.
Education
Project Management -
Berkeley Extension
06.2023
Bachelor -
Beykent University
06.2015
Certificate Program - Import & Export Management
Koc University
03.2015
Skills
- Ability to Work in a Team
- Problem Solving
- Ability to Multitask
- Teamwork
- Time Management
- Communication
- Fast Learner
- Adaptability
- MS OFFICE
- Communication Skills
- Communication and Negotiation
- Reservations Management
Place Of Birth
Luleburgaz
Personal Information
- Title: Import & Export Coordinator
- Date of Birth: 07/30/1992
- Nationality: Turkish
- Driving License: B Class
References
- CEM TOPA ALMANYA, Fresenius Medical Care, 15252447081
- Dogan Ustel, Mykonos Meze House, 4156246033
Timeline
Senior Import Customer Service
Nippon Express USA, INC
07.2023 - Current
Host
Mykonos Meze House
05.2022 - 03.2023
Import and Export Assistant
Fresenius Medical Care
04.2018 - 10.2021
Import Assistant
Conturk Sea Agent
11.2016 - 03.2018
Project Management -
Berkeley Extension
Bachelor -
Beykent University
Certificate Program - Import & Export Management
Koc University
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