Ecessence Aldridge
Atlanta,GA
Summary
Dedicated professional with a strong foundation in customer service, conflict resolution, and leadership. Experience gained through diverse roles in security, office management, and hospitality. Demonstrates a keen ability to enhance operational efficiency and team productivity through strategic planning and meticulous attention to detail. Committed to continuous improvement and delivering exceptional service satisfaction.
Overview
2
2
years of professional experience
Work History
Office Associate
Team Wrk
06.2024 - 08.2024
- Maintained seamless operational processes by managing daily tasks.
- Implemented new filing system, improving document retrieval speed and accuracy
- Coordinated team schedules, optimizing workflow and reducing downtime
- Processed invoices and handled billing inquiries, maintaining financial accuracy
- Assisted in onboarding new employees, enhancing team integration and productivity
- Accurately managed office records and files, ensuring data integrity and reliability
Mobile Patrol Officer
Allied Universal Security Services
07.2023 - 12.2023
- Completed routine safety inspections, notifying authorities of hazards and violations.
- Responded swiftly to emergencies, ensuring premises and occupant safety.
- Kept comprehensive logs concerning patrol duties and occurrences.
- Identify and document suspicious activities during patrols, enhancing security measures
- Provide detailed reports after accurate documentation and analysis of security incidents to aid in continuous enhancements.
Customer Services Representative
Chime Solutions
03.2023 - 07.2023
- Collaborate with teams to resolve customer issues, ensuring effective solutions and high satisfaction
- Deliver exceptional service by listening, empathizing, and providing timely resolutions
- Offer personalized recommendations based on customer needs, enhancing their experience
- Update customers on inquiry status, ensuring transparency and trust
- Maintain product knowledge to provide accurate information and assist with inquiries
Hotel Housekeeping
Labor Staffing
09.2022 - 01.2023
- Maintained clean and organized laundry and linen areas, ensuring efficient workflow and guest satisfaction
- Addressed guest concerns promptly, enhancing overall customer experience and satisfaction
- Managed inventory of cleaning supplies, ensuring availability and proper storage
- Developed and implemented housekeeping schedules, optimizing time and resource use for better efficiency
Election Clerk
Dover Staffing Solutions
03.2022 - 11.2022
- Supported clerks by completing and signing election-related forms, ensuring accuracy and compliance
- Entered voter registration data, maintaining up-to-date and precise records
- Researched election policies and procedures, ensuring adherence to regulations
- Coordinated election logistics, set up polling stations, and trained volunteers
- Maintained accurate records and documentation of election-related forms
Education
Associates - Medical Billing And Coding
Herzing University
Atlanta12.2024
Skills
- Effective Leadership
- Experienced in Strategic Planning Processes
- Analytical Skills
- Client Communication Expertise
- Service Quality Management
- Experienced in Accurate Data Entry
- Skilled Customer Service Representative
- Conflict Management Skills
- Proficient in Time Management
Timeline
Office Associate
Team Wrk
06.2024 - 08.2024
Mobile Patrol Officer
Allied Universal Security Services
07.2023 - 12.2023
Customer Services Representative
Chime Solutions
03.2023 - 07.2023
Hotel Housekeeping
Labor Staffing
09.2022 - 01.2023
Election Clerk
Dover Staffing Solutions
03.2022 - 11.2022
Associates - Medical Billing And Coding
Herzing University
Similar Profiles
JENNIFER HUDSONJENNIFER HUDSON
Strategy Consultant at THE WRK GROUPStrategy Consultant at THE WRK GROUP
Abby CoxAbby Cox
Dancer at WRK PLC forDancersDancer at WRK PLC forDancers
Kendall CoxKendall Cox
Choreographer at The WRK PLCChoreographer at The WRK PLC