Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Echenaika Valentin

Fort Myers,Florida

Summary

Highly motivated and dedicated customer service professional with over 3 years of experience in managing customer inquiries, providing product knowledge, and resolving issues. Proven track record of exceeding performance targets and consistently delivering high-quality service. A team player with a positive attitude and the ability to handle challenging situations with calmness and professionalism. Seeking a challenging position in customer service to contribute my expertise in delivering top-notch customer experiences.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Substitute Teacher

Mykelly
Fort Myers, FL
03.2024 - Current
  • Maintained a safe learning environment by enforcing school rules and regulations.
  • Created an environment conducive to learning while managing challenging behaviors.
  • Provided instruction and guidance to students in the absence of a regular teacher.

Customer Service

Home Depot
09.2023 - 01.2024
  • Provided exceptional customer service, ensuring customer satisfaction and loyalty
  • Assisted customers with inquiries, complaints, and product knowledge, resolving issues promptly and efficiently
  • Managed a high volume of incoming calls and emails, ensuring timely response and resolution

Barista

HMSHOST
05.2023 - 10.2023
  • Successfully handled a high volume of customer orders, maintaining a fast-paced and efficient workflow during peak hours
  • Proven ability to provide exceptional customer service, building rapport with customers and ensuring their satisfaction with every interaction
  • Maintained a clean and organized work area, following strict food safety and sanitation guidelines, resulting in a safe and hygienic environment for both staff and customers.

Cashier

Walmart
09.2021 - 11.2022
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Delivered high level of customer service to patrons using active listening and engagement skills.

Education

Associate of Arts -

Florida Southwestern State College
Fort Myers
07.2024

HS Dimploma -

Coral Springs High
Coral Springs
06.2022

Skills

  • Product knowledge
  • Building strong customer relationships
  • Communication
  • Problem-solving
  • Exceeding performance targets
  • High-quality service
  • Positive attitude
  • Professionalism

Certification

  • Serve Safe certified
  • Food preparation

Timeline

Substitute Teacher

Mykelly
03.2024 - Current

Customer Service

Home Depot
09.2023 - 01.2024

Barista

HMSHOST
05.2023 - 10.2023

Cashier

Walmart
09.2021 - 11.2022

Associate of Arts -

Florida Southwestern State College

HS Dimploma -

Coral Springs High

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Echenaika Valentin