Summary
Overview
Work History
Education
Skills
Timeline
Generic

Echo Andy

Logan

Summary

Currently seeking full-time work from home employment in a professional setting, with the ability to grow with the company.



Professional with robust experience in customer relations & management, prepared for this role. Proven track record in optimizing front office operations, enhancing guest satisfaction, and streamlining processes. Strong focus on team collaboration and achieving results. Skilled in staff training, conflict resolution, and multitasking with flexible approach to changing needs. Reliable and efficient, ensuring smooth daily operations.

Overview

23
23
years of professional experience

Work History

Front Office Manager

Columbus Podiatry & Surgery
05.2021 - Current
  • Excellent Listening skills and communication for all age groups in person and on the phone
  • Able to engage in conversation and communicate with patients to meet their needs and wants
  • Patience- Willingness to be patient under high pressure situations
  • Management of Time- Excellent manager of time and resources around me to make sure my time and others is not wasted
  • Plan making- Ability to set a plan in place and break it down for the day/week/month or year
  • Prioritization- Understanding of what tasks are most pressing and what can wait
  • Demonstration and willingness to learn new skills in the ever-changing medical field
  • Empowerment – Ability to take control of situations to make sure they have a positive outcome
  • Organization – Ability to stay organized and on track, making sure no work tasks are missed
  • Leadership skill set – Schedule, plan, and organize lunch and learns with medical sales representatives and physicians
  • Scanning all medical documentation for the practice into the appropriate charts and folders
  • Communicated and coordinated with hospitals to schedule surgery slots for the physician
  • Completed all pre-operative and post-operative paperwork needed for in hospital surgeries
  • Date entry – Having the attention to detail to input all patient related information into a chart correctly while running the front desk alone
  • Experience with Traknet electronic medical records system
  • Performed billing and collections from past or current patients
  • Was able to accumulate 5-star reviews for the company at a bare minimum of 2X a week
  • Trained all new associates that were hired for part time/full time or seasonal help
  • Orchestrated a new schedule and timeline to increase growth in total amount of patients seen per day
  • Met and oversaw all medical reps/lunch and learns that were scheduled, including set up of the space used, organizing all meal planning for the entire team

Front end lead and Server Specialist

The Olde Dutch Restaurant
02.2002 - 08.2022
  • Provided customers with quality service
  • Assisted in maintaining preparation and service areas in a sanitary condition
  • Charts tables for servers to know their sections
  • Schedules and maintains attendance for the week
  • Routinely checks in with customers to make sure all their needs are met
  • Personable with customers to make them feel welcomed and home
  • Able to destress or deescalate a situation
  • Ability to set up and open and clean up and close the store after hours
  • Taking charge of breaks and time off
  • Scheduling of weekly routine kitchen cleaning from top shelf to bottom with list of tasks for each employee not excluding myself
  • Second in command when manager is out

Front Desk Receptionist

Pediatric Associates
02.2019 - 05.2021
  • Perform clerical duties including answering phone calls and checking patients in and out
  • Scanning and filing documents and processing payments
  • Managing the front desk for a very busy 11 provider office
  • Answering call volumes of over 200 calls a day
  • Ability to work in a fast-paced environment
  • Experience using multiple electronic medical records systems within one practice

Caregiver

05.2020 - 01.2021
  • Assisted client with dietary needs
  • Assisted with household needs, such as cooking, cleaning and laundry
  • Assisted client with Activities of Daily Living (ADLS)
  • Provided entertainment and friendship to the client

Front Desk Receptionist

Granville Pike Family Physicians
11.2017 - 01.2019
  • Manage the front desk for a busy 5 provider office
  • Perform clerical duties including answering phone calls and checking patients in and out
  • Scanning, filing documents, and processing patient payments
  • Active listener- Paying close attention to what is needed of me
  • Experience with E-Clinical works electronic medical records system

Unit Secretary

Hocking Valley Community Hospital
05.2015 - 05.2016
  • Perform clerical duties including answering phone calls, updating patient charts, and checking patients in
  • Scheduling – Handling all incoming referrals
  • Verifying insurance for all patients prior to each visit
  • Handled the schedule for all surgeries, procedures, and appointments in the clinic

Education

Associates of Applied Science - Fitness Management

Hocking College
Nelsonville, OH
01.2011

High School Diploma -

Logan High School
Logan, OH
01.2002

Skills

  • Scheduling
  • Filing
  • Data Entry
  • Billing
  • Receptionist
  • Clerical
  • Customer Service Skills
  • Microsoft Office
  • Microsoft Word
  • EMR
  • Training
  • Managerial duties
  • Sales and customer relations
  • Effective multitasking
  • Customer relations
  • Team management
  • Administrative skills
  • Issue handling
  • Oral and writing communication
  • Data entry
  • Records management
  • Documentation and control
  • Schedule management
  • Database management
  • Administrative support
  • Relationship building
  • Conflict management
  • Training and coaching

Timeline

Front Office Manager

Columbus Podiatry & Surgery
05.2021 - Current

Caregiver

05.2020 - 01.2021

Front Desk Receptionist

Pediatric Associates
02.2019 - 05.2021

Front Desk Receptionist

Granville Pike Family Physicians
11.2017 - 01.2019

Unit Secretary

Hocking Valley Community Hospital
05.2015 - 05.2016

Front end lead and Server Specialist

The Olde Dutch Restaurant
02.2002 - 08.2022

High School Diploma -

Logan High School

Associates of Applied Science - Fitness Management

Hocking College

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Echo Andy