Echo Dai
Montclair,USA
Summary
Dynamic Operations Director with a proven track record at M&E International Inc., excelling in strategic planning and team collaboration. Spearheaded the development of an online tutoring platform, enhancing student recruitment efforts. Renowned for effective communication and problem-solving expertise, driving operational success and exceeding organizational goals.
Overview
18
18
years of professional experience
Work History
Operation Director
M&E International Inc.
, Remote
06.2021 - Current
- Company Overview: Big Education
- Assist to build up the online tutoring platform and develop online courses.
- Develop and implement operational policies and procedures for both employees and teachers.
- Manage team to create Ad campaign and promotional posters on multi-social media networks to recruit students.
- Responsible for teacher recruitment and develop guidelines for teacher training.
- Monitor daily classes and follow up with teachers if there's any adjustment or improvement needed.
- Oversee company's operational budget and analyze weekly report to develop strategies in achieving the monthly goal.
- Communicate and provide support to students and parents on all course related matters on a daily basis.
- Big Education
International Development Director
Beijing Huizhi Education Technology Inc.
Beijing, China
11.2018 - 11.2019
- Company Overview: Happy Learning Center
- Collaborate with other training institutions to design and develop the appropriate course products for the learning center.
- Initiate and design the international summer/winter camp activities and act as primary liaison for all related matters between U.S. and China.
- Lead the team to organize various marketing and sales events to promote course and international camp products and recruit students.
- Establish and maintain relationships with clients (students' parents) and develop variety of product services to exceed their expectations, such as complementary yoga classes, reading club, seminars and etc.
- Manage team to perform a variety of duties including the design and development of flyers, promotions and coordinating meetings.
- Happy Learning Center
Assistant Director
Angeles College
City of Industry, USA
03.2016 - 10.2018
- Responsible for enrollment and recruitment of the Bachelor degree program.
- Develop educational market channels and establish cooperative relations with other schools and agencies.
- Assist the director to organize various publicity and recruitment events.
- Responsible for recruiting teachers and formulating teaching plans for teachers.
- In close communication with the main campus; responsible for freshman registration, lesson plan analysis, teacher evaluation and related graduation matters.
- Lead the team to plan and organize various school competitions. Successfully organized and hosted the annual business entrepreneurship competition.
Executive Assistant
Frontad International Trading Inc.
Walnut, USA
03.2012 - 12.2015
- Provide administrative support to executives including preparing monthly metrics and reports; managing executive calendars and schedules for various meetings and travels to promote productivity of executives and objectives.
- Perform general administrative activities including screening and directing incoming phone calls, composing and typing general correspondence including emails and mails.
- Serve as a point of contact for President via telephone, email, mail and visitors. Answer questions, direct requests to appropriate partners and work with other partners effectively to exchange information.
- Direct and execute complex administrative projects including coordinating, tracking or analyzing budgets; researching information to respond to questions; organizing large volumes of materials.
Sales Manager
Surprotect Inc.
Chino, USA
06.2008 - 01.2012
- Establish and maintain solid business relationships with all existing wholesale and retail accounts.
- Manage customer expectations of the product ordering, delivery process, custom clearance and FDA test procedures.
- Prospect for new business by identifying and qualifying sales leads generated from referrals, networking, marketing, cold-calling, and lead databases.
- Layout marketing plans to achieve overall company objectives and sales goals.
- Develop comprehensive product marketing campaign to induce trial and repeat usage.
Marketing Coordinator
Lollicup USA Inc.
City of Industry, USA
06.2007 - 06.2008
- Coordinated all e-commerce store related tasks in the areas of website update, on-line e-business promotion, managed e-mail marketing campaign.
- Conducted online research to gather competitive information in areas of website's strength and weakness, price info.
- Prepared monthly sales report to study sales trend and evaluated performance of sales promotion.
- Prepared PR related literature (press release and media alert) and maintained relationship with the media.
Education
Bachelor of Science - Business Administration; Option in International Business
CALIFORNIA STATE UNIVERSITY
Los Angeles, CASkills
- Problem-solving expertise
- Team collaboration and relationship building
- Effective communication skills
- Management and development proficiency
- Strategic planning capabilities
- Analytical and computer skills
Languages
- Fluent in English
- Fluent in Mandarin
Timeline
Operation Director
M&E International Inc.
06.2021 - Current
International Development Director
Beijing Huizhi Education Technology Inc.
11.2018 - 11.2019
Assistant Director
Angeles College
03.2016 - 10.2018
Executive Assistant
Frontad International Trading Inc.
03.2012 - 12.2015
Sales Manager
Surprotect Inc.
06.2008 - 01.2012
Marketing Coordinator
Lollicup USA Inc.
06.2007 - 06.2008
Bachelor of Science - Business Administration; Option in International Business
CALIFORNIA STATE UNIVERSITY
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