Echo Goodrich
Salem,OR
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
5
5
years of professional experience
Work History
Sales Representative
MarketSource
2024.01 - Current
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Managed efficient cash register operations.
Guest Experience Team Member
Target
2023.09 - Current
- Enhanced guest satisfaction by addressing and resolving customer inquiries and concerns promptly
- Increased repeat business by providing exceptional service and creating a welcoming atmosphere
- Collaborated with team members to ensure seamless guest experience from arrival to departure.
Housekeeper
Self Employed
2020.03 - Current
- Enhanced client satisfaction by ensuring thorough cleaning in a timely manner
- Maintained a spotless environment for clients through diligent housekeeping tasks
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Receptionist
Integrity Moving
2019.07 - 2020.01
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
High School Diploma -
Network Charter School
Eugene, OR01.2016
Skills
- Salesmanship
- Interpersonal skills
- Decision-making
- Time management
- Multitasking capabilities
- Adaptability
- Problem-solving abilities
- Sales closing
- Revenue Generation
- Client Account Management
- Customer Retention
- Customer Needs Assessment
- Customer Service
- Upselling and Cross Selling
Timeline
Sales Representative
MarketSource
2024.01 - Current
Guest Experience Team Member
Target
2023.09 - Current
Housekeeper
Self Employed
2020.03 - Current
Receptionist
Integrity Moving
2019.07 - 2020.01
High School Diploma -
Network Charter School
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