Echo Hovland

• Help customers complete purchases, locate items, and join reward programs.
• Replenish sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Answer questions about store policies and addressed customer concerns.
• Increase sales by offering advice on purchases and promoting additional products.
• Build report with local livestock and pet owners to address main concerns and needs for animal nutrition, vaccines and other related products.
• Warehouse processing and forklift operating as needed.
• Improve customer satisfaction by providing exceptional product knowledge and attentive service.
• Utilize extensive knowledge to guide customers towards products that best met their needs within our own inventory selection.
• Enhance customer relationships by proactively following up on inquiries or issues, demonstrating genuine concern for their needs.
• Communicate effectively with colleagues across departments to address customer concerns or requests promptly and professionally.

Worked in partnership with the main purchase buyer and assisted in duties as assigned:

• Evaluated new vendors for potential inclusion in the supply base, conducting site visits and audits to ensure adherence to quality standards and corporate social responsibility guidelines.
• Conducted regular supplier performance evaluations, identifying areas for improvement and working with vendors to implement necessary changes.
• Enhanced product quality by implementing a comprehensive vendor evaluation system to assess suppliers'' capabilities.
• Built long-term supplier relationships with vendors to establish quality and competitive pricing.
• Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
• Analyzed current vendors and products to stay abreast of market trends and evaluate new suppliers.
• Collaborated with sales team to identify and fulfill customer needs.
• Analyzed sales and inventory data to determine purchasing needs and reorder points.
• Researched and identified new suppliers and vendors.
• Reviewed each store location's buying trends to ascertain correct assortment of products for maximum sales and profits.

• Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
• Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
• Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
• Rotated merchandise and displays to feature new products and promotions.
• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
• Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
• Created and maintained safe and secure work environments for employees.
• Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
• Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
• Provided weekly work schedules to employees to accommodate business demands and vacation requests.
• Maintained positive customer relationships by responding quickly to customer service inquiries.
• Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
• Supervised creation of exciting merchandise displays to catch attention of store customers.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Engaged with customers to effectively build rapport and lasting relationships.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
• Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
• Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
• Used in-store system to locate inventory and place special orders for customers.
• Utilized knowledge of Livestock and Agricultural experience to assist customers.