Echo Mitchell

I am a RTW/CMA at veterans home. I pass medications to the residents on my unit as well as Help the residents with their daily routines of dressing,bathing,eating as well has helping them with activities on the unit. I also do light cleaning around the unit as well as in the residents rooms.

• Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Called and faxed pharmacies to submit prescriptions and refills.
• Collected and documented patient medical information such as blood pressure and weight.

• Completed cash and credit card transactions accurately using POS software.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
• Conducted regular evaluations of employee performance, providing constructive feedback for continuous improvement.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Resolved conflicts between employees to maintain positive and productive work environments.
• Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
• Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
• Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
• Trained new employees and delegated daily tasks and responsibilities.
• Frequently inspected production area to verify proper equipment operation.
• Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
• Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
• Improved team productivity by implementing efficient scheduling and task delegation methods.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.
• Developed effective improvement plans in alignment with goals and specifications.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Observed packing operations to verify conformance to specifications.
• Evaluated staff performance and provided coaching to address inefficiencies.
• Evaluated customer needs and feedback to drive product and service improvements.
• Enforced company policies and regulations with employees.
• Scheduled staff shifts to secure adequate coverage and productive workflows.
• Developed strong communication skills among staff members by encouraging open dialogue during shift meetings or one-on-one discussions.
• Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
• Conducted regular reviews of operations and identified areas for improvement.