Summary
Overview
Work History
Education
Skills
Awards And Acknowledgements
Timeline
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Echo Ringer

Oakdale,Ca

Summary

Dynamic professional possesses excellent communication and customer service skills. Builds good rapport with customers through positive engagement. Highly committed to providing outstanding product demonstrations.

Overview

20
20
years of professional experience

Work History

L1 Learning Ambassador

Amazon
11.2021 - Current
  • Worked varied hours to meet seasonal and business needs.
  • Led training sessions for new employees to ensure smooth integration into the company culture and workflow.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Enhanced team productivity by streamlining communication and implementing efficient project management tools.

Sales Associate

Skechers
07.2019 - 03.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Softlines associate

Kmart
08.2014 - 07.2019
  • Contributed to a positive work environment by fostering strong relationships with colleagues and demonstrating teamwork.
  • Implemented loss prevention measures within the Softlines department by diligently monitoring customers, reporting suspicious activity, and securing high-value items.
  • Coordinated with other departments to facilitate smooth operations, streamlining communication between teams for improved efficiency.
  • Assisted customers with product inquiries, offering expert advice on features, sizing, and styling options.
  • Ensured high levels of cleanliness throughout the Softlines area by regularly tidying shelves and performing daily light cleaning tasks.
  • Resolved customer complaints professionally, addressing concerns efficiently to maintain a high level of customer satisfaction.

Pricing Manager

Toys R Us
04.2012 - 08.2012
  • Analyzed customer data to develop targeted pricing strategies for improved customer satisfaction and revenue growth.
  • Streamlined pricing processes for increased efficiency, reducing manual work and potential errors.
  • Communicated effectively across various organizational levels regarding changes in prices or promotions that impacted business operations.

Department supervisor

Jcpenney
10.2007 - 09.2010
  • Trained new employees on overall company and department-specific policies and procedures.
  • Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
  • Managed team of Number employees, delegated tasks and held each employee accountable for completing assignments.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Mentored team members to enhance professional development and accountability in workplace.

Sales associate

JCPenney
10.2004 - 10.2007
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Solved customer challenges by offering relevant products and services.

Education

Valley High
Dublin, Ca
01.2005

Skills

  • Adaptive Learning
  • Peer Mentoring
  • Learning Styles
  • Collaborative learning
  • Group and individual instruction
  • Problem-Solving
  • Teamwork and Collaboration
  • Customer Engagement
  • Team Player
  • Customer Service
  • Decision-Making
  • Flexible Schedule

Awards And Acknowledgements

Received the journalism award ( Senior Year) and perfect attendance ( freshman, sophomore and senior year)

Timeline

L1 Learning Ambassador

Amazon
11.2021 - Current

Sales Associate

Skechers
07.2019 - 03.2020

Softlines associate

Kmart
08.2014 - 07.2019

Pricing Manager

Toys R Us
04.2012 - 08.2012

Department supervisor

Jcpenney
10.2007 - 09.2010

Sales associate

JCPenney
10.2004 - 10.2007

Valley High

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Echo Ringer