Echo Rioux
Naples,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
Work History
Security Guard
Argus
Denver, CO
02.2020 - Current
- Collaborated with local law enforcement agencies to support criminal investigations.
- Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
- Immediately reported safety hazards including, concert barricades, and entrances for remediation instructions.
- Monitored multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
- Patrolled Pepsi center , Red rocks Amphitheater , mission ballroom ,Buell theater and DU Colosseum
- Theater facility every to look for suspicious activities.
- Monitored and authorized entrance and departure of employees, visitors and other persons.
- Provided client service by distributing programs, answering patron's questions and selling tickets and merchandise.
- Processed admission payments and provided tickets.
- Determined authenticity and applicability of presented tickets.
- Responded to guest questions about current facility events and future offerings.
- Directed guests to correct location by documented ticket seats and answered questions about facility amenities.
- Helped patrons to assigned seats by giving directions and leading way with flashlight while lights were dimmed.
- Greeted patrons at public events and collected tickets.
- Provided knowledgeable service when answering questions and greeted all customers with friendliness.
- Declined to admit patrons without ticket or unable to conform to venue policies.
- Collaborated in development of security procedures.
Online Personal Shopper
Lowes Hardware
Wheat Ridge, CO
02.2022 - 09.2024
- Assisted in selecting items according to customer preferences.
- Created personalized shopping experiences for each customer.
- Coordinated with other departments to ensure efficient and timely processing of orders.
- Packaged items for shipping following established procedures.
- Prepared invoices for completed orders using company software system.
- Adhered strictly to departmental policies and procedures at all times.
- Packed merchandise for delivery and moved items to delivery area.
- Assisted in picking and loading process as required by business needs by efficiently picking and assembling orders.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Gathered and organized merchandise for distribution into appropriate envelopes, boxes or pallets.
- Wrapped and moved pallets to designated carrier area.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Read orders to obtain item numbers and located merchandise in bins or on shelves.
ONBOARDING MANAGER /Head Trainer
Amazon UCO1
Denver, CO
02.2020 - 01.2021
- Administered complete training programs to new hires and recent graduates.
- Oversaw staff development and onboarding, bringing in 4000 new Amazon associates personnel over 10-20 hour training period.
- Collaborated closely with instructors to drive learning objectives, resulting in 100% increase in program completion.
- Supervised daily training department operations, including trainers and trainees activities.
- Coordinated spaces and materials for all training classes.
- Created and monitored training courses to promote quality performance and enhance effectiveness of employee training.
- Managed new-hire training on topics such as business standards and compliance requirements.
- Managed training center functions, including development and implementation of packet curriculum.
- Directed meetings every time on training program progress toward objectives.
- Reviewed training delivery methods to optimize training effectiveness and costs.
- Co-developed on-the-job training programs to reduce training time from 4 to 2 days.
- Documented training activities and changes to analyze program effectiveness.
- Developed skill-specific training programs to promote employee development.
- Developed complete training programs and led training using expert learning techniques.
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
- Organized and prepared instructional materials, communiqués and reports to facilitate student learning.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with others to discuss new training opportunities.
- Oversaw staff development and onboarding, bringing in over 4,000 new amazon associates personnel over 11 months period.
- Created and utilized lesson plans and teaching materials to enhance classes.
- Conducted evaluations of current and projects training requirements to enhance program quality and efficacy.
- Developed and improved assessments systems for instructor, course and student performance evaluations.
- Cross-trained on scanners and computers devices and continued training end users in new applications.
- Designed and directed orientation and training programs to meet client needs.
- Administered course content, schedules and attendance utilizing learning management system (LMS).
- Reduced process lags and effectively trained team members on best practices and protocol.
- Blended business's goals, mission and values with learning development initiatives to deliver high-quality training to employees.
- Checked tracking systems for student and instructor leaves, attendance scores and overall performance.
- Coordinated development of training materials, including manuals, standard operating procedures and employee handbooks.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Incorporated variety of techniques including stories and inspirational messages into presentations to entertain attendees.
- Exceeded customer satisfaction by finding creative solutions to problems
- Established and trained personnel in security and safety procedures to reduce liability and safeguard warehouse operations.
- Project managed warehouse system updates to increase productivity and reduce errors.
- Managed day-to-day shipping and receiving, typically overseeing more than 75,000 packages in 24-hour period.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Led over 125 to 200 amazon associates during a multiple 12 hour shifts , with other other area managers to product a high volume packages delivered with a high paced and high stressed environment .With multiple problems solving with 20 minute window ever hour on the hour for a 12 shift .
- Generated reports to assess performance and make adjustments.
- Oversaw loading and unloading for trailers and client pick-ups and identified damaged products.
- Spearheaded training initiatives to improve employee performance and bottom-line business results.
- Efficiently dealt with changes, delays and unexpected events to ensure customers received products on time.
- Trained staff on material handling processes to reduce shipping times.
- Researched issues to address shipping errors and packaging mistakes.
- Im great in high stressed fast paced work environments , managing large amounts of poeple at any give time.
Director of Sales and Marketing
Milagro Contracting Service
Golden, Colorado
01.2006 - 12.2019
- Held weekly one-on-one meetings to review performance, set goals and provide customized coaching.
- Developed and significantly grew Denver territory over 15 years
- Planned and developed strategies to increase sales and territory.
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Addressed customer complaints quickly to drive satisfaction and adjusted operational strategies to reduce issues.
- Build , Designed and maintained the company's first website
- Pursued and generated revenue through outside sales and marketing efforts by relentlessly identifying, developing and targeting new business partnerships.
- Planned and oversaw advertising and promotion activities, including print and social media and recommended product positioning and pricing strategy to attain largest long-term market share.
- Supervised 5 -10 employees to ensure optimal productivity to drive client retention.
- Reviewed regional markets and designed lists of potential customers to effectively assign to team of 5-10 employees.
- Trained associates on cross-selling and relationship-building techniques.
Construction Laborer
Milagro Contracting Services
Arvada, CO
01.2005 - 12.2019
- Erected and dismantled temporary bracing, shoring and scaffolding to support crew needs.
- Set up and tended to power equipment and machinery to keep site work efficiently moving.
- Assisted electrical, plumbing and carpentry teams by completing basic and semi-skilled work.
- Retrieved materials, tools and equipment from trucks and delivered to skilled workers.
- Reduced wasteful spending by accurately cutting wood and electrical materials according to specifications.
- Built and disassembled scaffolds, bracing and barricades to assist in residential and commercial construction activities.
- Cleaned and maintained tools and equipment to promote team performance.
- Coordinated communication between equipment operators by using two-way radios and hand signals.
- Collected and removed debris from work sites to maintain team productivity and minimize safety hazards.
Training Manager
Lakeside Amusement Park
Denver, CO
04.2019 - 10.2019
- Trained multiples of people on how to operate Major rides like roller coasters , Ferris wheels , spider , tilt a whirl , etc.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Handled escalated customer complaints to provide full resolutions and promote loyalty.
- Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
- Worked alongside junior employees to improve performance, safety and customer service.
- Instructed new team members on correct procedures for all areas of operations.
- Greeted incoming customers kindly and provided friendly service.
- Kept facility and equipment in good working condition through regular preventive maintenance and repair schedules.
- Kept stations stocked and ready for use to maximize productivity.
- Stayed up to date on requirements of all team positions to optimize training.
- Analyzed employees' skill levels and implemented new techniques to boost staff knowledge.
- Monitored team leader incentive and motivational programs.
- Led training's for up to 30 employees on weekly basis.
- Worked with lakeside police filling indecent reports and monitored the security of the amusement park dealing with large crowds , using two radios as means of communication.
Education
High School Diploma -
Ranum High-school
Westminster, CO4 1996
Associate of Arts - Special Effects
Joe Blasco Makeup Artist Training Center
Los Angeles, CA10 1999
Skills
- Market intelligence
- Profit and revenue-generating strategies
- Rapport and relationship building
- Sales territory growth
- Service-driven sales
- Promotional sales events
- Lead generation
- New employee training
- Program oversight
- Strategic thinker
- Picking and processing
- Product identification
- Stockroom procedures
- Loss prevention
- Adaptive team player
- Inventory control
- Materials accountability
- Inventory management
- Customer service-oriented
- Flexible schedule
- Vendor management
- Coffee expertise
- Multitasking
- Active listener
- Food preparation
- Patrolling
- English fluency
- Customer service
- Relationship development
- Planning and coordination
- Supervision
- Communications
- Compelling leadership skills
- Recruiting and hiring
- Multidisciplinary team leadership
- Social media savvy
- Training methods
- Team development strategies
- Team direction
- Course design
- Performance metrics
- Motivational speaking
- Team building
- Personnel engagement
- Active listening
- Leadership
- People skills
- Decision-making
- Flexible
- Employee Team Supervision
- Critical thinking
- Conflict resolution
- Training & Development
- Troubleshooting
- Supplies inventory
- Logistics oversight
- Safety standards
- Skilled in fast paced high stressed work environments
- Mentoring and training
- Customer care
- Reliability
- Vigilant and watchful
- Physical Stamina
- Premises surveillance
- Punctuality
- Surveillance
- Relationship building and management
- Staff Management
- Visitor management
- Workplace Safety
- Radio communication
- Detail orientation
- Personal security
- Access Control
- Complex Problem-Solving
- De-Escalation Techniques
- Work ethic
- Incident Reporting
- Physical Fitness
- Verbal and written communication
- ID Verification
- Emergency Response
- Security Protocols
Timeline
Online Personal Shopper
Lowes Hardware
02.2022 - 09.2024
Security Guard
Argus
02.2020 - Current
ONBOARDING MANAGER /Head Trainer
Amazon UCO1
02.2020 - 01.2021
Training Manager
Lakeside Amusement Park
04.2019 - 10.2019
Director of Sales and Marketing
Milagro Contracting Service
01.2006 - 12.2019
Construction Laborer
Milagro Contracting Services
01.2005 - 12.2019
High School Diploma -
Ranum High-school
Associate of Arts - Special Effects
Joe Blasco Makeup Artist Training Center
Similar Profiles
Darlene YoungDarlene Young
Pensions - Distribrutions Adminstrator at ArgusPensions - Distribrutions Adminstrator at Argus
Jacob DiekneitJacob Diekneit
Event Staff/Response Team/Supervisor at ARGUSEvent Staff/Response Team/Supervisor at ARGUS
Cedkita MckayCedkita Mckay
Factory Production Worker at ArgusFactory Production Worker at Argus
Jodi LewisJodi Lewis
REGIONAL DIRECTOR OF QUALITY, RISK MANAGEMENT AND INFECTION CONTROL at LANDMARK HOSPITALSREGIONAL DIRECTOR OF QUALITY, RISK MANAGEMENT AND INFECTION CONTROL at LANDMARK HOSPITALS
Kamila VelezKamila Velez
Lead Instructor at Mathnasium of NaplesLead Instructor at Mathnasium of Naples