Echo Rivera
Fridley,Minnesota
Summary
Dynamic leader with a proven track record at Tan I Am, Inc., adept in strategic planning and operational excellence. Excelled in building a diverse workforce and fostering innovation, achieving significant revenue growth. Skilled in financial management and leadership team building, I've successfully navigated complex regulatory environments and enhanced customer satisfaction through continuous improvement initiatives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
President
Tan I Am, Inc.
04.2012 - 10.2024
- Built a diverse workforce through targeted recruiting efforts focused on diversity, equity, and inclusion principles.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Streamlined organizational processes by evaluating current systems and implementing improvements.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Navigated complex regulatory environments while maintaining compliance across all aspects of the organization''s operations.
- Established a culture of accountability by setting clear expectations and holding individuals responsible for results.
- Managed financial, operational and human resources to optimize business performance.
- Analyzed industry trends and tracked competitor activities to inform decision making.
- Formulated and executed strategic initiatives to improve product offerings.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Represented organization at industry conferences and events.
- Oversaw divisional marketing, advertising and new product development.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Cultivated company-wide culture of innovation and collaboration.
- Oversaw business-wide changes to modernize procedures and organization.
- Created succession plans to provide continuity of operations during leadership transitions.
- Cultivated strong relationships with external partners to foster collaboration and maximize resources.
General Manager
MC 7th Street Properties
09.2003 - 11.2007
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Education
Insurance License - Health, Life, Casualty
08-2013
This license must be renewed every two years. I am current with my license.
Skills
- Leadership Team Building
- Organizational Leadership
- Strategic Planning
- Operational Excellence
- Business Planning
- Process Improvement
- Operations Oversight
- Vendor Sourcing and Negotiations
- Financial Management
- Financial Planning
- Revenue Growth
Certification
Certified First Responder with the Salvation Army's Emergency Disaster Services and a Certified FEMA coordinator.
- ServSafe Food Handler's Certification
- MN Driver's License
Volunteer at local food shelves
I have been a volunteer for several organizations starting with Salvation Army since 1993. I volunteer at our local food shelf S.A.C.A. since 2012. Substance Church food shelf since 2015. Grace Evangelical Church Food Recovery Program since 2015 as well.
Timeline
President - Tan I Am, Inc.
04.2012 - 10.2024
General Manager - MC 7th Street Properties
09.2003 - 11.2007
Kaplan University - Insurance License, Health, Life, Casualty