Summary
Overview
Work History
Education
Skills
Timeline
Generic

Echo Whipple

Alton,IL

Summary

Driven professional with extensive experience in hospitality, notably at Tampico, where I enhanced guest satisfaction and operational efficiency. Skilled in laundry room operations and guest relations, I successfully implemented a streamlined sorting system, improving laundry efficiency by 20%. Demonstrates exceptional communication and problem-solving abilities, ensuring high standards of cleanliness and service. Hardworking and dedicated Laundry Attendant willing to take on any task to meet team goals. Collects and delivers loads, treats stains, and folds laundered linens. Superior work ethic and strong multitasking skills. Dependable Laundry Worker with solid customer service, communication and relationship-building abilities developed over [Number] years of experience in similar roles. Good sorting, documentation and organizing skills.

Overview

5
5
years of professional experience

Work History

Laundry Attendant

Motel 6
10.2023 - 04.2024
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Set up wash and dry cycles with appropriate settings such as spin speed, temperature, and cleaning agents.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
  • Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
  • Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
  • Examined dried clothes to identify stains, tears and issues.
  • Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
  • Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
  • Collected soiled linens and clothing and pretreated stains.
  • Expedited the laundering process by pre-treating heavily soiled items before washing them with other linens.
  • Prepared wash solutions and added bleach, detergents and softeners to clean and maintain quality of garments.
  • Operated laundry equipment and loaded machines, paying careful attention to capacity restrictions.
  • Kept track of laundered items using an efficient tagging system to prevent loss or mix-ups during the cleaning process.
  • Used irons and iron boards to press clothing, folding and organizing garments.
  • Provided exceptional customer service while receiving drop-off laundry orders from guests.
  • Preserved machine functionality through routine maintenance checks and timely reporting of any malfunctions or repair needs.
  • Improved laundry efficiency by implementing a streamlined sorting system for various fabric types.
  • Operated commercial-grade washing machines and dryers safely, adhering to manufacturer guidelines and best practices.
  • Ensured consistent quality control by conducting regular inspections of cleaned linens for stains, damage, or wear.
  • Maintained safety practices at all times to protect personnel and laundry loads.
  • Restocked supply inventories and notified supervisors of shortages for customer convenience.
  • Operated machines correctly by following machine instructions and safety regulations.
  • Assisted with unloading and loading customer laundry items.
  • Performed routine maintenance and cleaning of machines for adherence to sanitary regulations.
  • Helped customers with choosing appropriate cleaning cycles and techniques.

Busser

Tampico
01.2019 - 08.2019
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Completed side work duties, ensuring that all necessary supplies were stocked for shift success.
  • Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
  • Enhanced customer satisfaction by maintaining a clean and organized dining area.
  • Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
  • Reduced wait times for tables by quickly clearing and resetting them after guests departed.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Collaborated with fellow bussers and servers to create an efficient flow during peak hours.
  • Anticipated server needs, proactively refilling water glasses and removing empty plates from tables.
  • Assisted servers in providing efficient service for improved guest experiences.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
  • Supported team members with additional tasks, promoting a positive work environment.
  • Helped manage operations of restaurants by cleaning up spills and other messes quickly to minimize hazards.
  • Refilled drinks and provided extra napkins and silverware to go extra mile in serving customers.
  • Worked well in diverse team settings by partnering with others to complete tasks.
  • Demonstrated attention to detail when setting tables according to restaurant standards.
  • Delivered smooth and timely service to customers by offering additional silverware, extra napkins, and cleaning spills.

Waitress

Tampico
01.2019 - 08.2019
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.

Hostest

Tampico
01.2019 - 08.2019
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Answered phone calls to take orders, give information and document reservations.
  • Completed daily side work and opening and closing duties without fail.
  • Maintained balanced cash drawer with correct money values and accurate documentation.
  • Took initial drink orders and relayed information to wait or bar staff.
  • Input orders accurately into POS terminal, split bills and accepted payments.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Advised customers about special offerings and menu items to help drive sales.
  • Promoted business loyalty by fostering positive customer relationships.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Delivered pick-up and curbside orders to guests.
  • Assisted customers with delivering orders, carrying additional trays and helping dish out items.

Education

High School Diploma -

Bedford Community School District
Bedford, IA
05.2023

Skills

  • Workplace Cleanliness
  • Color separation
  • Laundry folding and storage
  • Laundry room operations
  • Safety Procedures
  • Item Sorting
  • Stain Removal
  • Load Balancing
  • Sorting and transport
  • Detergent and additive knowledge
  • Supply Management
  • Linens Management
  • Adherence to Policies
  • Guest Relations
  • Folding Techniques
  • Laundry Scheduling
  • Efficient Sorting
  • Inventory Tracking
  • Customer Service
  • Effective Multitasking
  • Patience and Empathy
  • Phone Etiquette
  • Cleaning and sanitation
  • Customer service expertise
  • Detail Oriented
  • Greeting guests
  • Guest Engagement
  • Cleanliness Maintenance
  • Exceptional communication
  • Interactive communication skills
  • Payment Processing
  • Hospitality service expertise
  • Complaint Handling
  • Guest complaint resolution
  • Table Bussing
  • Safe Food Handling
  • Special requests handling
  • Seating arrangements
  • Food safety understanding
  • Service prioritization
  • Guest Seating
  • High-volume dining
  • Dining area maintenance
  • Server Support
  • Menu Memorization
  • Restaurant Operations
  • Dining room management
  • Reservations Management
  • Table assignment
  • Reservation Management
  • Beverage Preparation
  • Reservation coordination
  • Item promotion
  • Time Management
  • Cleaning and sanitizing
  • Team Collaboration
  • Safety awareness
  • Cleaning procedures
  • Resourcefulness
  • Professional Appearance
  • Food Running
  • Workplace Safety
  • Performance Improvement
  • Strategic Planning
  • Effective problem solving
  • Efficient Table Clearing
  • Inventory Management
  • Equipment Operation
  • Memory retention
  • Food safety practices
  • Quality Control
  • Food Safety
  • Restaurant Etiquette
  • Strong multitasking
  • Cleanliness
  • Order Taking
  • Cash Handling
  • Handling Complaints
  • Menu Recommendations
  • Table Setting
  • Order Accuracy
  • Accurate money handling
  • Complex Problem-Solving
  • Complaint resolution

Timeline

Laundry Attendant

Motel 6
10.2023 - 04.2024

Busser

Tampico
01.2019 - 08.2019

Waitress

Tampico
01.2019 - 08.2019

Hostest

Tampico
01.2019 - 08.2019

High School Diploma -

Bedford Community School District
Echo Whipple