Anthony Mazzenga
Malvern,PA
Summary
Friendly Head Cashier experienced in leading large teams with exceptional skill as trainer, team builder and monitoring performance and resolving customer concerns in fast-paced environments. Trustworthy and dedicated Head Cashier with [15] years of experience serving customers and operating register. Talented at correctly taking order information and serving to customers quickly. Cheerful when assisting customers with requests and meeting special needs. Reliable at offering strong multitasking, problem-solving and communication skills, as well as strengths in promoting products and finalizing sales. Successful at upselling target items and giving customer positive experiences to drive loyalty and repeat business. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Dog Trainer/ Cashier position. Ready to help team achieve company goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Head Service Cashier
Home Depot
04.2021 - Current
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Helped customers complete purchases, locate items and join reward programs.
- Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Educated employees on register use, merchandising and customer service.
- Resolved escalated customer disputes with special actions such as discounts.
- Helped management develop employee improvement plans to motivate team members to higher levels of performance, skill and efficiency.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Directed team of [Number] cashiers to maximize performance and deliver exceptional service to every customer.
- Received and processed customer payments.
Wawa
Cashier Customer Service
01.2007 - 03.2020
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
Education
No Degree - Dog Training
ABC Animal Behavior College
California, PA03.2023
High School Diploma -
Marple Newtown Senior High School
Newtown Square, PA06.2007
Skills
- Online Order Picking
- Policy Enforcement
- Transaction Approvals
- POS Systems
- Cash Register Operation
- Sweeping and Mopping
- Cash Handling
- Team Leadership
- Customer Satisfaction
- Heavy Lifting
- Customer Transactions
- Store Opening and Closing
- New Hire Training
Accomplishments
- Promoted to Head Cashier after only [6 months] as a cashier at home depot.
Certification
- working towards [Dog trainer Certifcate -
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Experience is a hard teacher because she gives the test first, the lesson after.
Vernon Law
Timeline
Head Service Cashier
Home Depot
04.2021 - Current
Wawa
Cashier Customer Service
01.2007 - 03.2020
No Degree - Dog Training
ABC Animal Behavior College
High School Diploma -
Marple Newtown Senior High School