Eckatrina Adler
Bowman,GA
Summary
Experienced Cashier with background in customer service and retail. Detail-oriented, friendly and hardworking. Although I have a large background in food and retail, I am a fast learner and willing to learn anything.
Overview
8
8
years of professional experience
Work History
Cake Decorator
Ingles Supermarket
01.2024 - Current
- Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
- Cleaned and maintained kitchen equipment and oven.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Managed display cases to verify freshness and attractiveness of products.
- Replenished bakery items in display cases.
- Improved bakery sales by creating innovative cake designs for holidays and special events.
Scanning Coordinator
Ingles Supermarket
06.2023 - 01.2024
- Executed correct signage placement in each aisle and department and replaced missing signs before store opening.
- Kept records of production, tracked returned goods and took down and replaced new shelf tags.
- Monitored front areas so that questions could be promptly addressed.
- Streamlined product placement processes for increased efficiency in stocking shelves and maintaining store layout.
- Ensured customer satisfaction with accurate pricing by regularly auditing shelf tags and updating prices as needed.
- Confirmed accurate price changes and prepared and printed daily price download for full visibility.
- Assisted customers with locating products or answering questions regarding pricing, contributing to a positive shopping experience.
- Enhanced inventory accuracy by diligently scanning and updating product information in the system.
Produce Associate
Ingles Supermarket
01.2023 - 05.2023
- Stocked fruits and vegetables and removed old or poor quality products.
- Boosted sales by creating attractive fruit and vegetable displays to entice customers.
- Reduced shrinkage by monitoring prices accurately and verifying that all products were labeled correctly before stocking them on shelves.
- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Checked for outdated and overripe grocery items and removed from inventory.
Barista Shift Manager
Ingles Supermarket
07.2022 - 12.2022
- Optimized labor costs by closely monitoring staffing levels during peak times without compromising on quality or service delivery.
- Advised customers on whole bean and bulk tea purchases by detailing origin, flavor, and pairing recommendations.
- Developed comprehensive schedules that balanced employee needs with operational requirements, optimizing overall productivity.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Maintained a clean, safe, and comfortable café atmosphere through diligent attention to detail and adherence to health regulations.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled cash transactions accurately and efficiently, ensuring proper accounting procedures were followed at all times.
- Monitored customer feedback to improve barista performance and customer service.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Designed and adjusted work schedules to meet business demands.
Barista
Ingles Starbucks
05.2022 - 06.2022
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Followed exact recipes for mixing and preparing beverage and food items.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Guest Services Department Manager
McDonald's
05.2020 - 05.2022
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Greeted guests upon arrival and offered assistance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Fostered a positive work environment, motivating team members to excel in their roles and contribute to the restaurant's overall success.
- Defined clear targets and objectives and communicated to other team members.
- Ensured smooth interdepartmental coordination during peak periods or unexpected emergencies for uninterrupted services.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Skilled at working independently and collaboratively in a team environment.
- Handled money for deposits and ran them to the bank after shifts.
Dishwasher
Berryman House Restaurant
01.2020 - 03.2020
- Fostered a positive work environment by maintaining a professional attitude and appearance at all times.
- Inspected dishwashing equipment and reported issues to supervisor.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Upheld high-quality customer service standards by maintaining awareness of diner allergies or dietary restrictions when handling specific dishware or utensils.
- Adjusted water to correct temperature for optimum cleaning, rinsing and sanitizing.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
Fry Cook/ Cashier
Raising Cane's Chicken Fingers
06.2016 - 09.2017
- Cleaned, stocked, and restocked workstations and display cases.
- Reduced ticket times, resulting in increased table turnover rates during peak hours.
- Communicated closely with servers to fully understand special orders for customers.
- Learned new menu offerings and options easily to assist customers with selecting items.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Assisted in training new hires on proper frying techniques, safety protocols, and company policies.
- Enhanced food quality by ensuring proper cooking times and temperatures for various fried foods.
- Provided excellent customer service by taking orders, answering questions and responding to customer complaints.
- Exceeded customer expectations with timely preparation of high-quality fried dishes that met their specifications.
Education
High School Diploma -
Penn Foster High School
Scranton, PA02.2018
Skills
- Excellent math skills
- Scheduling and Coordinating
- Staff Management
- Good Judgment
- Decision-Making
- Sales expertise
- Staff Supervision
- Customer Relations
- Cash handling and management
- Point-of-sale system operation
Timeline
Cake Decorator
Ingles Supermarket
01.2024 - Current
Scanning Coordinator
Ingles Supermarket
06.2023 - 01.2024
Produce Associate
Ingles Supermarket
01.2023 - 05.2023
Barista Shift Manager
Ingles Supermarket
07.2022 - 12.2022
Barista
Ingles Starbucks
05.2022 - 06.2022
Guest Services Department Manager
McDonald's
05.2020 - 05.2022
Dishwasher
Berryman House Restaurant
01.2020 - 03.2020
Fry Cook/ Cashier
Raising Cane's Chicken Fingers
06.2016 - 09.2017
High School Diploma -
Penn Foster High School
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