Morgan Mahler

• Managed day-to-day operations of the clinical office, including scheduling appointments, managing patient records and billing.
• Maintained a clean and organized workspace to ensure efficient workflow.
• Coordinated with other departments to provide excellent customer service and facilitate smooth functioning of the office.
• Developed strategies for improving operational efficiency and optimizing workflow processes.
• Provided guidance and support to staff regarding daily tasks, job responsibilities and goals.
• Tracked patient progress data to monitor quality of care provided by the clinic.
• Conducted regular performance reviews with staff members to ensure optimal productivity levels were maintained.
• Analyzed medical records for accuracy and completeness prior to filing or submitting them for reimbursement purposes.
• Assisted with budgeting activities such as forecasting costs, preparing reports and tracking expenses.
• Created weekly and monthly reports on key performance indicators related to the clinic's operations.
• Monitored inventory levels of supplies used in the clinic on a regular basis.
• Responded promptly to inquiries from patients, vendors or other stakeholders.
• Organized meetings between physicians and other healthcare professionals as needed.
• Prepared documents necessary for insurance claims processing.
• Supervised front desk to manage check-ins and check-outs, verify insurance and collect payments.
• Verified and administered employee timesheets to maintain accurate payroll.
• Managed PTO by approving, denying and processing requests.
• Checked on employee work regularly to verify compliance with OSHA, HIPAA and office-specific standards governing quality patient care.
• Organized and maintained documents, files and records.
• Managed paper or electronic filing systems by recording information, updating paperwork and maintaining documents.
• Monitored office supplies to replenish needed inventory before depletion.
• Liaised with customers, addressed inquiries, handled meeting requests and answer billing questions to provide outstanding customer care.
• Pitched in to help with office tasks during busy periods and staff absences.
• Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
• Managed busy calendar for executive team, planning and preparing meetings and communications.
• Greeted visitors and customers warmly, offering refreshments as appropriate.
• Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
• Maintained reception area cleanliness and tidiness.
• Managed the distribution of incoming mail, faxes, and packages.
• Created spreadsheets to track customer information such as contact details and preferences.
• Processed invoices using accounting software programs like QuickBooks or Sage 50 Accounting Solutions.
• Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
• Utilized various software programs such as Adobe InDesign and Microsoft Word to produce documents.
• Created and edited documents, spreadsheets, and presentations using Microsoft Word, Excel, and PowerPoint.
• Managed calendars using Outlook, Google Calendar, or other software programs.
• Supervised all administrative staff, including nurses, therapists, aides and other personnel.

• Assessed clients' needs, developed service plans and monitored progress towards goals.
• Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
• Provided crisis intervention support for clients in emergency situations.
• Conducted home visits to assess the safety of living environments for clients.
• Developed individualized care plans with input from clients and their families.
• Maintained accurate case records and documentation according to agency guidelines.
• Compiled reports on cases and submitted them to supervisors as required.
• Counseled clients on available resources within the community that could help meet their needs.
• Organized group activities to provide socialization opportunities for clients.
• Provided referrals to appropriate health care providers or other community resources.
• Monitored client progress through regular follow-up contacts.
• Participated in interdisciplinary team meetings to discuss treatment options.
• Supported family members by providing information on local support groups.
• Coordinated transportation services for clients who lacked access to reliable transportation.
• Assisted with applications for government benefits such as Medicaid or Social Security Disability Insurance.
• Acted as an advocate for vulnerable populations by advocating for policy changes at the state level.
• Maintained logs and electronic client records following department and agency policies for effective monitoring.
• Advocated for clients by obtaining information regarding treatment options and clinical status.
• Participated in regular team meetings and in-house training sessions to boost group effectiveness.
• Communicated with legal services providers, social services agencies and local judicial systems regarding cases.
• Transitioned clients to different providers based on progress or needs.

• Provided individualized behavior therapy services to children with autism spectrum disorders.
• Developed and implemented ABA treatment plans based on assessment data and behavioral goals.
• Monitored client progress through the use of data collection systems and graphing techniques.
• Utilized positive reinforcement methods to increase desired behaviors while decreasing challenging behaviors.
• Collaborated with psychologists, psychiatrists, speech-language pathologists and other health care professionals to provide comprehensive services for clients.
• Implemented a variety of teaching strategies including discrete trial training, natural environment teaching and verbal behavior analysis.
• Participated in interdisciplinary team meetings to discuss progress towards treatment goals.
• Created visual supports such as schedules or choice boards for clients who may benefit from them.
• Maintained detailed records of each session including notes about client's progress or lack thereof.
• Assisted clients in developing social skills such as turn taking, conversation maintenance, initiating interactions with peers.
• Facilitated play activities that encourage developmentally appropriate motor skills while helping children learn new concepts.
• Communicated regularly with parents regarding their child's progress or any changes needed in the treatment plan.
• Provided support for individuals transitioning into new settings such as school or home environments.
• Performed behavioral interventions to teach communication, social and daily living skills and reduce problematic behaviors in home, community and school settings.
• Delivered individualized treatment for children diagnosed with autism spectrum disorders or other behavioral and social challenges using applied behavior analysis principles.
• Consulted supervising BCBA to assist in treatment implementation on difficult patients.
• Collected information through observation, interviews or surveys.

• Autism Home servies
• Part-time while working at Hopebridge
• Provided individualized behavior therapy services to children with autism spectrum disorders.
• Developed and implemented ABA treatment plans based on assessment data and behavioral goals.
• Monitored client progress through the use of data collection systems and graphing techniques.
• Utilized positive reinforcement methods to increase desired behaviors while decreasing challenging behaviors.
• Collaborated with psychologists, psychiatrists, speech-language pathologists and other health care professionals to provide comprehensive services for clients.
• Implemented a variety of teaching strategies including discrete trial training, natural environment teaching and verbal behavior analysis.
• Participated in interdisciplinary team meetings to discuss progress towards treatment goals.
• Created visual supports such as schedules or choice boards for clients who may benefit from them.
• Maintained detailed records of each session including notes about client's progress or lack thereof.
• Assisted clients in developing social skills such as turn taking, conversation maintenance, initiating interactions with peers.
• Facilitated play activities that encourage developmentally appropriate motor skills while helping children learn new concepts.
• Communicated regularly with parents regarding their child's progress or any changes needed in the treatment plan.
• Provided support for individuals transitioning into new settings such as school or home environments.
• Performed behavioral interventions to teach communication, social and daily living skills and reduce problematic behaviors in home, community and school settings.
• Delivered individualized treatment for children diagnosed with autism spectrum disorders or other behavioral and social challenges using applied behavior analysis principles.
• Consulted supervising BCBA to assist in treatment implementation on difficult patients.
• Collected information through observation, interviews or surveys.

• Provided individualized behavior therapy services to children with autism spectrum disorders.
• Developed and implemented ABA treatment plans based on assessment data and behavioral goals.
• Monitored client progress through the use of data collection systems and graphing techniques.
• Utilized positive reinforcement methods to increase desired behaviors while decreasing challenging behaviors.
• Collaborated with psychologists, psychiatrists, speech-language pathologists and other health care professionals to provide comprehensive services for clients.
• Implemented a variety of teaching strategies including discrete trial training, natural environment teaching and verbal behavior analysis.
• Participated in interdisciplinary team meetings to discuss progress towards treatment goals.
• Created visual supports such as schedules or choice boards for clients who may benefit from them.
• Maintained detailed records of each session including notes about client's progress or lack thereof.
• Assisted clients in developing social skills such as turn taking, conversation maintenance, initiating interactions with peers.
• Facilitated play activities that encourage developmentally appropriate motor skills while helping children learn new concepts.
• Communicated regularly with parents regarding their child's progress or any changes needed in the treatment plan.
• Provided support for individuals transitioning into new settings such as school or home environments.
• Performed behavioral interventions to teach communication, social and daily living skills and reduce problematic behaviors in home, community and school settings.
• Delivered individualized treatment for children diagnosed with autism spectrum disorders or other behavioral and social challenges using applied behavior analysis principles.
• Consulted supervising BCBA to assist in treatment implementation on difficult patients.
• Collected information through observation, interviews or surveys.

• Assembled and prepared cartons, crates and containers to protect materials during shipment.
• Volunteered for additional hours and shifts during peak periods to meet tight shipping deadlines.
• Inspected incoming materials and outgoing shipments to maintain effective quality assurance standards, protecting both customer and company interests.

Other jobs within the warehouse included multiple job titles such as puller, stocker, manifest and wholesale.

• Assembled and packed orders according to customer specifications.
• Verified accuracy of items picked against packing list.
• Labeled boxes, containers, and pallets for shipment purposes.
• Maintained cleanliness of warehouse by sweeping floors, removing debris and dusting shelves.
• Received incoming shipments, inspected contents, compared against invoices and purchase orders.
• Used handheld scanners to track inventory movement within the warehouse system.
• Weighed packages prior to shipping to ensure compliance with weight regulations.
• Identified damaged or defective products upon receipt and reported them accordingly.
• Reported any damages or discrepancies observed during operations to supervisor.
• Inspected finished product packaging for quality assurance before sending out orders.
• Followed safety policies, procedures and guidelines to prevent and reduce accidents and injuries.

• Provided children with nurturing, safe environments to promote emotional, social and intellectual growth.
• Sparked creativity and imagination by helping children discover new things each day.
• Modeled appropriate social behaviors and encouraged concern for others.
• Prepared healthy and well balanced meals and snacks for children.
• Monitored playtime to prevent overuse of technology, television or other detrimental influences.
• Helped children complete homework and special assignments daily to support academic performance.
• Maintained child-friendly environment with engaging activities, safe spaces and access to educational materials and games.
• Monitored indoor and outdoor playtime by guiding activities while watching for dangers.
• Helped with bathing, dressing, teeth brushing and diapering to promote healthy personal hygiene and good oral health.
• Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.

This has been one of the most fun jobs I've had since working. Partially because I love the outdoors and staying active but but mainly because this was my first job that allowed me to actively engage in the community/customers. Warehouse jobs prior did not allow me to do this. I found myself able get to know the daily dog walkers, families bringing their kids to the park, the consistent joggers and even horseback riders.

My job at Stoney Run included:

• Performing gardening tasks that improved landscaping to enhance property appearance and plant health.
• Safely operated Kabota and mowing equipment to maintain grounds and to remove fallen trees, transfer and fill playgrounds with mulch.
• Cleared pathways of overgrowth and debris or hazards such as snow.
• Protected customer lawns by applying weed and pest control chemicals.
• Created landscape designs to be presented to clients.
• Pruned trees and bushes to improve visibility and shapes.
• Deployed sprinkler systems to give grass, flowers and other landscaping adequate water for growth needs.
• Prepared soil and gardens for planting with mulch and sod.
• Trimmed shrubbery and trees and carried out general garden maintenance.
• Implemented regular landscaping schedule to promote optimal growth and maintain attractive appearance of lawns and facility grounds.
• Fertilized, cultivated and weeded soil.
• Maintained work sites and client property including weeding and hedge work.
• Removed debris from work site and followed proper disposal practices.
• Collect payment when rotating in as the gate keeper
• Conducted regular inspections of all landscaping areas on a daily basis.
• Arrange shrubs and flowers

My first job. During my time at Botanic Gardens I was promoted several times over the course of two years. These jobs included stocking and packing wholesale, manifest,.

Job emphasis included:

• Pulled orders from shelves to fulfill customer requests.
• Verified item counts against pick lists and reported discrepancies to supervisor.
• Printed labels, affixed them to boxes, and prepared shipments for delivery.
• Inspected products for defects prior to shipping them out.
• Operated a manual pallet jack to move product around the facility as needed.
• Unloaded incoming shipments of merchandise into appropriate bins or onto pallets.
• Ensured hazardous materials were stored safely according to company policies.
• Organized goods on racks according to size and type for easy retrieval.
• Pulled and packed products from shelves based on customer orders.
• Ensure accuracy and completeness of all orders.
• Cleaned and organized aisles, work stations and floors to promote operational productivity.
• Ensuring accuracy and completeness of all orders.
• Used RF scanner to pick items from bins and complete orders.
• Packing products from shelves based on customer orders.
• Pulled orders from shelves and replenished stock to keep merchandise readily available for purchase.
• Mentored newly hired employees on warehouse safety procedures and demonstrating proper operations.
• Labeled products upon truck unloading for excellent organization.
• Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
• Prepared shipment labels.
• Picked products from designated locations using various tools and transferred to appropriate areas for further processing.
• Stacked, organized and palletized packages for efficient storage and movement.
• Packaged items with appropriate materials to prevent damage during shipping.
• Read orders to obtain item numbers and located merchandise in bins or on shelves.
• Placed products on conveyors for final wrapping and shipment.
• Printed accurate labels and applied to boxes, crates and containers prior to shipment.
• Generated sales of wholesale products and related merchandise to existing customers as well as potential customers.
• Preparing shipping via FEDEX, UPS. USPS & Priority
• Marked and labeled containers with accurate shipping information to prevent delays.
• Operated hand trucks, pallet jacks and forklifts to move materials.

• Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
• Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
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• Prepared meals according to dietary requirements and assisted with feeding when necessary.
• Administered prescribed medications on a timely basis following care plan instructions.
• Maintained accurate records of services provided, changes in client condition, medications administered and other pertinent information.
• Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
• Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
• Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
• Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
• Recorded client status progress and challenges in logbooks and reports.
• Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
• Partnered with registered nurses and physiotherapists to provide care to patients.

• Developed and implemented care plans for clients with chronic illnesses and disabilities.
• Conducted assessments of client needs and developed individualized service plans to meet those needs.
• Maintained accurate records of client progress, services provided, changes in condition, treatments administered.
• Overnight shift
• Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
• Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
• Monitored vital signs including blood pressure, temperature and pulse rate.
• Prepared meals according to dietary requirements and assisted with feeding when necessary.
• Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
• Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
• Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
• Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
• Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
• Respected the rights of each individual client while maintaining confidentiality of all personal information.
• Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
• Maintained clean and well-organized environment for client happiness and safety.