Summary
Overview
Work History
Education
Skills
Timeline
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James Pichon

Dallas,TX

Summary

Effective and thorough communicator with the durability to excel in environments with competing priorities. Thrives in team and individual roles while motivating team members to ensure goals are met. Proficient in retail store operations and management. Maintains plethora of experience with customer and employee relations, as well new hire training and inventory auditing. Knowledgeable in computer operations systems and application like Microsoft Outlook, Word, Excel, PowerPoint, and other O365 applications. STRENGTHS O365 Retail Sales Customer Satisfaction Leadership Dependability Process Development Process Implementation Active Listening Research and Analysis Training and Feedback Attention to Details Flexibility Relationship Building Quality Customer Service

Overview

4
4
years of professional experience

Work History

Puller/Package Handler

Redstone Foods
05.2023 - Current
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Built strong relationships with customers and vendors through excellent customer service. Used handheld scanners to efficiently track and maneuver freight throughout the distribution network.
  • Managed warehouse operations and verified proper shipment procedures.
  • Used machinery and equipment such as box cutters, shrink-wrap guns, and electric pallet jacks.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Verified documentation and condition of freight to ensure quality standards were achieved.
  • Streamlined material delivery processes, which increased efficiency and reduced downtime

Lead Installation Technician

SafetyOne
03.2019 - Current
  • Lead technicians oversee and conduct installation, programming, commissioning, and servicing of office alarm systems, Access Control, CCTV, Security Systems, and other Low Voltage Systems.
  • Accuracy and efficiency are two staples of my character that demonstrate my desire to achieve excellence in every endeavor I embark upon
  • I demonstrate a positive, energetic, and engaging demeanor to each customer I encounter
  • As Lead Installation Technician, I manage, install, and program, CCTV Security Systems
  • I was commended for my ability to interpret wiring diagrams and my ability to explain products and warranties.
  • I strive for efficiency in all tasks and ensure I have a clear understanding of assignments
  • I assisted with onboarding and staff training
  • I assisted with sales register audits, invoices, restocking, and pricing.

Supervisor

Pinstack Bowl & Bite
12.2019 - 07.2021
  • I use my ability to manage competing priorities and address the needs of staff during rush periods
  • I ensured to create shared experiences of inclusivity, safety, empathy, and efficiency
  • Quality customer service is one of my most prominent strengths
  • I excel at connecting with members to understand more about them while recommending items and achieving the store sales goals.

Crew Member

Five Guys
05.2019 - 12.2019
  • Crew Members perform essential duties in many different areas within the restaurant, including cash register, grill, dressing station, and fry station.
  • I monitored the lobby and set up the morning prep area
  • Exemplary customer service creates and provides a stellar customer experience
  • Observed customer purchases in line and differentiated between standard portions.
  • Delivered exceptional service as illustrated through multiple positive Yelp reviews.

Education

High School Diploma -

Plano West Senior High School
Plano, TX
05.2021

Skills

  • Interviewing
  • Application review, tracking
  • Data Input
  • Excellent communication skills: in-person, telephone, mail, internet, or referral
  • Process improvement
  • Follows established processes to protect customer information
  • Working knowledge of computer systems
  • Monitors status and progress of all work assignments
  • Provide on-the-job training for new staff
  • Cash Handling
  • Food Production
  • Food Service
  • Kitchen Experience
  • Food Preparation
  • Food Handling
  • Food Safety

Timeline

Puller/Package Handler

Redstone Foods
05.2023 - Current

Supervisor

Pinstack Bowl & Bite
12.2019 - 07.2021

Crew Member

Five Guys
05.2019 - 12.2019

Lead Installation Technician

SafetyOne
03.2019 - Current

High School Diploma -

Plano West Senior High School

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James Pichon