Experienced Manager leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures.
Overview
19
19
years of professional experience
Work History
Service and Repair Supervisor
Biamp Inc.
01.2022 - 01.2024
Oversaw daily operations of the workgroup, ensuring smooth workflow, response to internal and external customer's expedited orders and timely completion of tasks.
Oversaw establishment of two global service centers (in India and Australia), handling strategic planning and implementation for purchase of site-specific work equipment and training needed for technicians at service centers.
Oversaw local outsourcing of nonconforming products for large quantity of component replacements to be completed, leading to the salvaging of all nonconforming products and recovery of revenue.
Identified potential issues affecting product quality and engage Quality group to find permanent solution for all identified issues.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Applied strong leadership talents and problem-solving skills to improve team efficiency and organize workflows.
Improved customer satisfaction with timely response to inquiries/complaints, addressing concerns, and finding effective solutions.
Evaluated employee performance and coached/trained to improve weak areas.
Enhanced communication within the team by holding daily meetings and encouraging open dialogue among all members.
Production Supervisor
Formfactor Inc.
01.2020 - 01.2022
Oversaw daily operations of the workgroup, ensuring smooth workflow, response to internal and external customer's expedited orders and timely completion of tasks.
Oversaw employee training initiatives to ensure all team members were proficient in company procedures, safety regulations, and job-specific tasks.
Established clear priorities and production quality standards.
Optimized workflow through effective resource allocation and scheduling adjustments.
Coordinated with other departments to maintain smooth and efficient product flow.
Consistently met or exceeded production targets while maintaining strict quality standards, resulting in increased customer satisfaction.
Enhanced production efficiency by implementing lean manufacturing techniques and reducing waste.
Electronic Process Technician IV
Cascade Microtech Inc.
01.2012 - 01.2020
Trained new technicians in proper usage of equipment, safety protocols, and company procedures, ensuring a high level of competence across the team.
Supported an environment of safety through thorough knowledge of regulations, best practices, and consistent communication with team members regarding safe work habits.
Troubleshot technical issues, implementing solutions to maintain a smooth production process.
Reduced downtime for maintenance by performing regular equipment inspections and preventative measures.
Participated in root cause analysis efforts on process-related issues, offering expertise to identify solutions quickly and effectively.
Assisted in the implementation of lean manufacturing techniques, streamlining operations and reducing waste.
Assisted in the development of training materials and resources to enhance the onboarding experience for new process technicians.
Systems Configuration/OQC Technician
Cascade Microteach Inc.
01.2009 - 01.2012
Maintained quality assurance and customer satisfaction objectives.
Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
Tested components and systems to evaluate performance and identify concerns.
Applied critical thinking and research to address complex issues.
Inspected equipment to identify areas of wear or causes of malfunctions.
Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Observed equipment operation to diagnose and troubleshoot reported issues.
Completed job reports and logs immediately following service calls.
Cultivated productive working relationships with colleagues from diverse backgrounds, fostering effective teamwork within the organization.
Developed comprehensive documentation for equipment maintenance procedures, increasing efficiency among technicians.
Electronic Process Technician IV
Cascade Microtech Inc.
01.2005 - 01.2009
Supported an environment of safety through thorough knowledge of regulations, best practices, and consistent communication with team members regarding safe work habits.
Trained new technicians in proper usage of equipment, safety protocols, and company procedures, ensuring a high level of competence across the team.
Participated in root cause analysis efforts on process-related issues, offering expertise to identify solutions quickly and effectively.
Reduced downtime for maintenance by performing regular equipment inspections and preventative measures.
Coordinated with engineering teams during equipment upgrades or installation projects, ensuring minimal disruption to ongoing production activities.
Complied with safety rules and standards to maximize efficiencies while reducing accidents.
Education
AAS in Electronic Engineering Technology (EET) -
Portland Community College
Portland, Oregon
Senior Student in Electronic/Electrical Engineering program -
Oregon Institute of Technology
Completed Academic Work for Biomed EET option. -
Portland Community College
Portland, Oregon
Skills
Capturing and using workgroup’s data to guide work efficiency, production/manufacturing process compliance, employees training, and work assignment
10 years’ experience with engaging and working with engineering, Facility, and maintenance teams to assure minimal impact on production due to facility or equipment downtime
Managing expedited orders and assuring that critical orders are completed in the quickest possible time period
10 years’ experience with ERP and MRP software like Microsoft Dynamic AX, CRM, Agile/PLM, Oracle EBS, Promise, Access database, and Oracle HCM
10 years’ experience with production support and analytical software like MS Excel, Power BI, MS PowerPoint, MS Word, LtSpice and MatLab simulation software
Strong knowledge of hazard prevention and control, emergency response procedures, chemical safety, fire prevention and control training, and lock-out tag-out training among others
Conduct interviews and candidate selection for production or manufacturing jobs among others
Read and interpret electronic/electrical schematic diagrams and understand techniques or methods of circuit analysis (Ohm's law, KVL, KCL etc)
Experienced at promoting accountability for established processes and protocols, prioritizing the identification of root cause and exploring ways to avoid repeat misprocesses that lead to excursions of downtime
Trained in first aid techniques like CPR and heat exhaustion prevention and care
References
Available upon request.
Timeline
Service and Repair Supervisor
Biamp Inc.
01.2022 - 01.2024
Production Supervisor
Formfactor Inc.
01.2020 - 01.2022
Electronic Process Technician IV
Cascade Microtech Inc.
01.2012 - 01.2020
Systems Configuration/OQC Technician
Cascade Microteach Inc.
01.2009 - 01.2012
Electronic Process Technician IV
Cascade Microtech Inc.
01.2005 - 01.2009
AAS in Electronic Engineering Technology (EET) -
Portland Community College
Senior Student in Electronic/Electrical Engineering program -
Oregon Institute of Technology
Completed Academic Work for Biomed EET option. -
Portland Community College
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