Ethen Williams
Santa Clara,UT
Summary
Resourceful and adaptable professional with a Bachelor's degree in Software Engineering and a strong background in warehouse management, logistics, and customer service.
Proven ability to lead inventory operations, support large-scale event logistics, and ensure compliance with regulatory standards in areas such as firearms handling and financial services. Skilled in cross-functional collaboration, technical troubleshooting, and process optimization.
Certified in CompTIA Project+, ITIL 4 Foundations, and LPI Linux Essentials, with hands-on experience in both operational management and technical environments. Eager to leverage a unique combination of technical expertise and operational leadership in a dynamic, growth-oriented role.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Warehouse Manager
Sodexo
02.2022 - 08.2022
- Managed the receiving and warehousing operations for the Salt Palace Convention Center and Mountain America Expo Center.
- Inventoried food goods and event staging materials for exposition center use.
- Worked alongside the purchasing manager to ensure the restaurant was stocked and properly organized for food preparation servicing the scheduled events.
Warehouse Manager
C-A-L Ranch Stores
08.2021 - 02.2022
- Helped establish and develop a new branch of the C-A-L Ranch retail stores in Draper Utah.
- Received and organized retail goods from distributors while maintaining accurate inventory records.
- Handled the receiving, documentation, and sale of firearms in accordance with ATF regulations.
Senior Customer Service Representative
UnitedHealth Group, Optum Bank
03.2019 - 04.2020
- Customer service representative for the tax benefit accounts of Optum Bank.
- Responsible for receiving calls from account holders where I assisted them with account maintenance functions and tier 1 website troubleshooting support.
- Handled tax documents and forms relating to HSA, FSA, and other assorted tax benefit accounts.
- Often worked with companies with high customer satisfaction rating requirements such as Disney.
Customer Service Representative
American Logistics Company
02.2017 - 09.2018
- Customer service representative for a secondary transportation company.
- Responsible for receiving calls from customers and assisted them with scheduling medical transportation.
- Worked with third party providers to schedule and create driver routes while keeping accurate records of billing.
Education
Bachelor's degree - Software Engineering
Western Governors University
03.2025
High school diploma - undefined
Dixie High School
Saint George, UTSkills
- Transportation Management
- Forklift
- Logistics
- Microsoft Office
- Soldering
- Power tools
- Data entry
- Welding
- Customer Service
- Shipping & Receiving
- Adobe Photoshop
- Warehouse management
- Microsoft Outlook
- Typing-50 WPM
- Microsoft Excel
- Microsoft Word
- Retail sales
- Troubleshooting
- Warehouse Supervisor Experience
- Supply Chain
- Quality assurance
- Transportation planning
- Computer Operation
Certification
- CompTIA Project+, Present
- CompTIA Project Management Certification
- SNHD Food Handlers Safety Certification
- ITIL Foundation
- ITIL 4 Foundations Certificate in IT Service Management
- Google Technical Support Fundamentals
- LPI Linux Essentials Certification
- Forklift Certified
Personal Information
- Relocation: Anywhere
- Work Permit: Authorized to work in the US for any employer
Timeline
Warehouse Manager
Sodexo
02.2022 - 08.2022
Warehouse Manager
C-A-L Ranch Stores
08.2021 - 02.2022
Senior Customer Service Representative
UnitedHealth Group, Optum Bank
03.2019 - 04.2020
Customer Service Representative
American Logistics Company
02.2017 - 09.2018
Bachelor's degree - Software Engineering
Western Governors University
High school diploma - undefined
Dixie High School
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