EDELQUIN AYUMA
Summary
Results-driven professional with over 8 years of experience in team leadership and creating productive work environments. Proven organizational skills in documentation, interviewing, training, onboarding, and conflict resolution. Committed to enhancing team performance and driving company success.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Supervisor
QHMS HOST-DOHA QATAR
06.2022 - Current
- Conducted training and mentoring sessions for team members to enhance skills.
- Demonstrated punctuality at work to set a positive example for colleagues.
- Delivered daily training on HACCP guidelines to ensure food safety compliance.
- Assisted in preparing the restaurant for daily opening and operational duties.
- Managed operations and requisitions while adhering to established food cost standards.
- Cultivated a friendly environment between staff and clients to deliver memorable experiences.
- Managed inventory control systems, ensuring accuracy and availability of supplies for operations.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Mentored staff, fostering professional development and enhancing team performance.
Restaurant Manager
KIKUYU GARDENS -NAIROBI KENYA
01.2021 - 05.2022
- Conducted closing and opening checks to facilitate accurate analysis.
- Assessed food quality and service standards to enhance guest satisfaction.
- Assisted in menu engineering aligned with market trends and customer preferences.
- Managed requisitions, ensuring compliance with strict HACCP guidelines.
- Prepared restaurant for operations, ensuring optimal readiness.
- Enhanced customer satisfaction by addressing and resolving complaints promptly.
Restaurant Supervisor
HOTEL BOULEVARD -NAIROBI KENYA
02.2019 - 06.2021
- Executed opening duties to ensure smooth restaurant operations.
- Allocated duties and sections for front-of-house staff to enhance efficiency.
- Conducted quality checks on food and services to uphold standards.
- Resolved customer complaints promptly to maintain satisfaction.
- Trained staff to optimize performance and improve service delivery.
- Maintained cleanliness standards throughout the restaurant, fostering a welcoming environment for guests.
Customer Care Representative
ISOLUTION KENYA. NAIROBI KENYA
11.2017 - 08.2018
- Served as primary contact for customers, delivering professional assistance and information.
- Identified potential sales opportunities during routine interactions to enhance revenue growth.
- Planned and scheduled meetings with prospects to foster effective engagement.
- Promoted company ideas and products to drive sales.
Branch Manager
DUSIT D2 -NAIROBI KENYA
01.2016 - 01.2017
- Developed and implemented training plans, resulting in improved team performance.
- Conducted daily briefings to align objectives and priorities.
- Managed onboarding processes to integrate new team members effectively.
- Ensured delivery of high-quality products that met operational standards.
- Collaborated with team to enhance project success rates.
- Maintained optimal inventory levels to meet customer demand without surplus.
- Reviewed and analyze sales data to identify growth opportunities.
Restaurant Supervisor
DUSIT D2 NAIROBI KENYA.
05.2014 - 11.2016
- Conducted daily team briefings to enhance communication and alignment.
- Developed duty rota and allocation plans to optimize resource distribution.
- Assisted management with administrative duties to improve operational efficiency.
- Trained new staff members, resulting in elevated service standards.
- Executed performance assessments and appraisals to drive employee development.
- Addressed customer complaints, ensuring prompt resolutions and satisfaction.
- Monitored grooming standards to maintain professional appearance across the team.
- Fostered team cohesion by facilitating regular feedback sessions.
Cashier/Hostess
ENASHIPAI RESORT AND SPA-NAIVASHA KENYA
03.2011 - 12.2013
- Operated point of sale, managing cash and credit transactions efficiently.
- Ushered guests, assisting with suitable seating arrangements.
- Addressed guest concerns to enhance satisfaction levels.
- Collected customer feedback to refine service delivery standards.
- Identified counterfeit notes during cash handling to ensure financial security.
- Processed payments swiftly, enhancing overall customer experience.
Education
Degree - Hospitality And Tourism Management
Kenyatta University
KenyaDiploma - Catering Management
Kenya Polytechnic
High school Certificate - O Levels
Eshikulu Secondary School
KenyaSkills
- English proficiency
- Microsoft Excel expertise
- Adaptability
- HACCP certification
- Attention to detail
- Self-confidence
- Conflict resolution
- Ethical practices
- Microsoft Office Suite proficiency
- Leadership skills
- Effective communication
- Staff management
- Training and mentoring
- Goal oriented
- Customer service
Accomplishments
-Employee of the year-QHMS 2023
-Best groomed employee-Hotel Boulevard 2020
-Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Emergency First Aid-Qatar Airways
- Fire Fighting and Safety - Diss , Qatar
- Data management and fraud risk Awareness -Qatar Airways
- Food safety level 2 certificate -Highfields -UK
- Advanced first Aid-Highfields -UK
Languages
English
Proficient (C2)
Swahili
Proficient (C2)
Timeline
Supervisor
QHMS HOST-DOHA QATAR
06.2022 - Current
Restaurant Manager
KIKUYU GARDENS -NAIROBI KENYA
01.2021 - 05.2022
Restaurant Supervisor
HOTEL BOULEVARD -NAIROBI KENYA
02.2019 - 06.2021
Customer Care Representative
ISOLUTION KENYA. NAIROBI KENYA
11.2017 - 08.2018
Branch Manager
DUSIT D2 -NAIROBI KENYA
01.2016 - 01.2017
Restaurant Supervisor
DUSIT D2 NAIROBI KENYA.
05.2014 - 11.2016
Cashier/Hostess
ENASHIPAI RESORT AND SPA-NAIVASHA KENYA
03.2011 - 12.2013
Diploma - Catering Management
Kenya Polytechnic
High school Certificate - O Levels
Eshikulu Secondary School
Degree - Hospitality And Tourism Management
Kenyatta University