Dedicated and adaptable professional with a strong work ethic and exceptional communication skills, seeking to contribute to a dynamic team environment. Proven ability to foster relationships with clients and teammates while delivering high-impact solutions under pressure. Recognized for effective time management and organizational skills, committed to supporting organizational goals and driving positive results. Eager to leverage adaptability and problem-solving abilities in an entry-level position that promotes professional growth.
Overview
41
41
years of professional experience
1
1
Certification
Work History
Founder & CEO
BeckITSystems, Inc.
Reston, VA
01.1999 - Current
Monitored and analyzed performance metrics to inform strategic pivots and drive continuous improvement.
Implemented strategic offerings to enhance company's suite of products and services.
Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.
Analyzed consumer trends data to inform product offerings and services.
Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
Implemented scalable processes and systems to support business operations and facilitate efficient growth.
Actively participated in industry events, conferences, and networking opportunities to enhance brand visibility and business growth.
Fostered a positive company culture that encourages teamwork, innovation, and excellence.
Evaluated new technologies for potential application in the organization's processes.
Maintained up-to-date knowledge of relevant laws, regulations, best practices and industry developments.
Negotiated and closed deals with suppliers, clients, and other key stakeholders to optimize operational efficiency.
Developed and implemented strategic business plans to guide the startup from conception to operational success.
Identified potential partnerships to expand the reach of the business.
Oversaw all aspects of operations including product development, marketing, sales, customer service and finance.
Built relationships with key stakeholders in industry associations to promote brand visibility.
Fostered collaboration and development of new practices by business leaders.
Conferred with staff, board members and officials to coordinate activities, resolve problems and discuss issues.
Led marketing efforts, including brand development, digital marketing strategies, and public relations campaigns.
Established policies and procedures for efficient workflow management.
Provided leadership support during times of organizational change or uncertainty.
Oversaw the development and maintenance of the company website and e-commerce platforms.
Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
Conducted regular reviews of existing processes to identify areas of improvement.
Developed and implemented a comprehensive business plan to launch the company.
Hired, trained, and mentored staff members to maximize productivity.
Recruited, hired and trained staff members to ensure that operational goals were met.
Ensured compliance with legal and regulatory requirements relevant to the business operations.
Coordinated with product development teams to ensure timely delivery of high-quality products.
Managed day-to-day activities across multiple departments within the organization.
Conducted comprehensive market research to identify unmet needs and opportunities for new business ventures.
Led strategic planning and execution to enhance profitability and company growth.
Signed and approved budgets for new funding and program initiatives.
Monitored performance metrics to ensure quality standards were maintained.
Conducted ongoing competitive analysis to inform strategic decisions and maintain competitive advantage.
Oversaw technological improvements, successfully reducing waste and eliminating business bottlenecks.
Designed and launched innovative products and services, ensuring they meet market needs and customer satisfaction.
Implemented process changes aimed at increasing efficiency while reducing costs.
Created program to promote new managers from within, leading to cohesive leadership structure.
Managed company finances, including budgeting, forecasting, and financial reporting to stakeholders.
Responded promptly to customer inquiries or complaints regarding products or services.
Organized events such as webinars, conferences, trade shows or other promotional activities.
Developed strategic initiatives to increase market share and revenue growth.
Developed long-range plans for business growth, resulting in increase in annual sales.
Managed crises and unexpected challenges, ensuring minimal impact on business continuity.
Drove revenue by cultivating successful client relations.
Maintained updated knowledge through continuing education and advanced training.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Utilized various software and tools to streamline processes and optimize performance.
Updated and maintained databases with current information.
Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Worked with cross-functional teams to achieve goals.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Completed day-to-day duties accurately and efficiently.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked effectively in team environments to make the workplace more productive.
Overseen the daily operations of the organization and ensured compliance with applicable laws and regulations.
Developed strategies for improving customer service standards throughout the company.
Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging industry trends.
Implemented technological solutions designed to improve operational effectiveness.
Assessed financial performance of the organization on a regular basis and identified areas for improvement.
Executed on-time, under-budget project management to adhere to project road map.
Directed long-term research initiatives to identify new markets for growth opportunities.
Maintained open communication channels between departments to maximize efficiency and productivity.
Collaborated with marketing teams on campaigns aimed at increasing brand visibility in target markets.
Reviewed current systems and processes regularly for potential improvements or upgrades.
Cultivated relationships with external organizations to build partnerships that benefited both parties.
Recruited, trained, mentored, and managed employees at all levels within the organization.
Created and maintained relationships with key stakeholders, including customers, suppliers, government agencies, and other industry partners.
Introduced innovative approaches that improved efficiency while reducing costs.
Facilitated board meetings and provided leadership guidance to senior management.
Established policies and procedures that promoted an ethical work environment.
Developed and implemented strategic business plans to increase company profitability.
Spearheaded internal initiatives designed to foster collaboration among staff members.
Analyzed market trends and customer data to inform decision-making processes.
Leveraged trends in customer industries and marketplaces to shape solutions and approaches.
Monitored budgetary expenditures across multiple departments to ensure fiscal responsibility.
Represented the organization at conferences, events, and networking activities as needed.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Achieved cost-savings by developing functional solutions to problems.
Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Managed inventory and supplies to ensure materials were available when needed.
Identified needs of customers promptly and efficiently.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Prioritized and organized tasks to efficiently accomplish service goals.
Assisted with customer requests and answered questions to improve satisfaction.
Director of Federal Information Systems Support
General Services Administration, GSA
Philadelphia, PA
01.1986 - 12.1993
Served as a public spokesperson at industry events or conferences.
Implemented campaigns and promotions to help with developing goods and services.
Led cross-functional teams to drive project completion within budget and deadlines.
Monitored market conditions and competitor activities to inform business decisions.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Established relationships with vendors and suppliers to secure favorable terms for materials or services.
Streamlined supply chain management to reduce costs and improve efficiency.
Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
Managed annual budgeting process, including forecasting and financial planning.
Reviewed internal reports and identified areas of risk or potential cost savings.
Represented the organization at industry events, conferences, and public meetings.
Analyzed customer feedback data to identify trends in product performance or customer service issues.
Developed policies and procedures to ensure compliance with corporate standards.
Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
Managed crisis situations to minimize impact on operations and reputation.
Coordinated with regulatory bodies to ensure compliance with laws and standards.
Facilitated collaboration between teams by encouraging open communication channels.
Cultivated strong relationships with customers by responding promptly to inquiries or complaints.
Prepared presentations for board meetings summarizing key developments within the company.
Established performance metrics and evaluated staff to promote continuous improvement.
Mitigated business risks by working closely with staff members and assessing performance.
Collaborated with senior leadership to set long-term objectives for the company.
Led change management efforts to adapt to market shifts and organizational needs.
Forecasted customer demand to set prices or credit terms for goods or services.
Assessed employee performance against established benchmarks or targets.
Partnered with staff to create professional development plans to support personal and business growth.
Directed or coordinated financial or budget activities to fund operations and maximize investments.
Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
Negotiated agreements with external partners such as contractors or consultants.
Analyzed data to inform decision-making and strategic direction.
Facilitated professional development programs to build a high-performing team.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Implemented new technologies to streamline processes and enhance productivity.
Recruited, trained, supervised, evaluated and mentored staff members.
Identified opportunities for improvement in operational performance metrics.
Delegated work to staff, setting priorities and goals.
Spearheaded the development and launch of new products or services.
Created effective business plans to focus strategic decisions on long-term objectives.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Monitored industry trends to identify opportunities for expansion and innovation.
Developed and executed marketing strategies to increase brand awareness and market share.
Identified opportunities for process optimization through data analysis.
Oversaw strategic planning and implementation to ensure organizational goals were met.
Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
Cultivated relationships with stakeholders to secure support and funding for key initiatives.
Formed and sustained strategic relationships with clients.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Coordinated activities with other departments to expedite work and improve collaboration.
Implemented successful business strategies to increase revenue and target new markets.
Negotiated high-value contracts with vendors and partners to optimize resource allocation.
Coordinated resources across departments to maximize productivity levels.
Developed and implemented strategic plans to ensure organizational goals were met.
Enhanced customer satisfaction through the development of service improvement initiatives.
Monitored progress by establishing plans, budgets and measuring results.
Managed budgeting and financial planning processes for the organization.
Promoted a culture of innovation and encouraged staff to contribute ideas.
Conducted regular meetings with department heads to review progress on strategic initiatives.
Ensured compliance with all relevant regulations, policies and procedures.
Led cross-functional teams in the development of innovative solutions to complex problems.
Directed operations to improve efficiency and increase profit margins.
Prepared staff work schedules and assigned team members to specific duties.
Implemented systems for tracking progress on key initiatives or projects.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Conducted testing of software and systems to ensure quality and reliability.
Worked with cross-functional teams to achieve goals.
Achieved cost-savings by developing functional solutions to problems.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Utilized various software and tools to streamline processes and optimize performance.
Identified needs of customers promptly and efficiently.
Maintained updated knowledge through continuing education and advanced training.
Completed day-to-day duties accurately and efficiently.
Operated a variety of machinery and tools safely and efficiently.
School Administrator
Riverdale Baptist School
Riverdale, MD
06.1984 - 06.1986
Created and maintained student databases, records, and files.
Collaborated with staff and stakeholders to execute strategies, bolstering student success rates.
Fostered positive school culture and promoted safety and equity for students.
Implemented strategies for improving student engagement in learning activities.
Developed and implemented program for students.
Prepared budgets for school activities and programs.
Evaluated curricula, teaching methods and programs to determine effectiveness and compliance with local regulations.
Analyzed student data to identify and implement academic growth initiatives.
Enforced school rules for attendance, discipline and honesty.
Oversaw day-to-day work of classroom teachers, administrative staff and school personnel to expertly serve students' needs and meet district and state standards.
Presented resources and opportunities to teaching staff for further professional development and curriculum training courses.
Established and managed systems to create focused, quality teachers.
Prepared drafts of course schedules and descriptions to estimate staffing and facility requirements.
Managed scheduling of classes and other academic activities such as assemblies or field trips.
Reviewed teacher's lesson plans for accuracy according to district guidelines.
Collaborated with various departments to support and establish programs, lessons and student activities.
Organized staff meetings and professional development sessions for faculty members.
Guided instruction by mentoring teachers to improve leadership and teaching effectiveness.
Provided guidance on curriculum design issues to teachers.
Designed processes to engage families and community members in student learning and bolster attendance at events.
Aligned curriculum, instruction and assessment tools to support teacher development.
Created inclusive environment to meet needs of students.
Developed and implemented strategic vision and mission for continuous and positive school growth.
Cultivated positive relationships with parents and staff to facilitate school operations and student success.
Designed and utilized communication strategies to notify stakeholders of positive changes.
Coordinated special projects related to school improvement initiatives.
Implemented professional learning community model to drive performance, boosting educational initiatives.
Monitored student attendance records and reported any discrepancies to appropriate staff members.
Facilitated communication between administrators, teachers, parents, and students.
Resolved various situations to cultivate strong student and parent relationships.
Visited classrooms to evaluate teacher instructional techniques as part of annual evaluation cycle.
Upheld and applied state laws, contractual obligations and district policies to comply with regulations and obtain necessary school funding.
Supervised the daily operations of the school office.
Referred to student performance data to set educational goals and standards.
Observed teachers under classroom conditions to track professional abilities and identify areas in need of improvement.
Collected and analyzed data for institutional research.
Developed instructional methods and content for educational or student activity programs.
Determined allocations of funds for classroom supplies and materials, authorizing purchases.
Facilitated staff meetings to convey policy changes and hear employee input.
Recruited, hired and trained primary and supplemental teaching staff.
Conducted parent-teacher conferences to discuss student progress.
Partnered with teaching staff to develop and improve curriculum offerings for students.
Ensured compliance with state regulations regarding health and safety protocols.
Managed school resources to improve student achievement rates.
Evaluated classroom performance data to ensure that educational standards were being met.
Collaborated with teachers to develop lesson plans for students.
Assisted in the recruitment, selection, placement, evaluation, and dismissal of personnel.
Developed and implemented school policies and procedures.
Planned and led professional development activities for teachers, administrators and support staff.
Monitored and evaluated performance of school employees.
Observed teaching methods and examined learning materials to determine areas needing improvement.
Conferred with parents and staff to discuss educational activities, policies and student behavior or learning problems.
Advised parents on how best to support their children's education at home.
Performed administrative duties such as filing paperwork or responding to emails.
Resolved conflicts between faculty members or students in a timely manner.
Recognized by management for providing exceptional customer service.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Education
Bachelor of Science - Education
Frostburg State University
Frostburg, MD
06-1969
M. ED. - Music Education
University of Maryland, College Park
College Park, MD
09-1972
Master of Arts - Clinical Psychology
Loyola University, Maryland
Baltimore, MD
06-1986
Certification - Software Engineering Economics
Carnegie Mellon University
Pittsburgh, PA
03-1990
Senior Executive Service - Public Administration
Harvard University
Cambridge, MA
12-1996
D.D. - Theology
United National Church Seminary
Dallas, TX
12-2021
Skills
Dependable and responsible
Active listening
Analytical and critical thinking
Cultural awareness
Good Telephone Etiquette
Planning
Recordkeeping
Self-Directed
Leadership
Organization
Microsoft office
Teamwork and collaboration
Decision-making
Customer relations
Task prioritization
Friendly, positive attitude
Relationship building
Interpersonal communication
Affiliations
Pastor to Assisted Living Residents
Accomplishments
Government Computer News National Award for innovation in Federal Government Contracting