Ed Cann
Instructure
DeKalb,IL
1
Certification
11
years of professional experience
Team Lead with experience driving client satisfaction, retention, and growth through a data-driven approach to tracking customer health. Proven track record of exceeding goals, earning President’s Circle recognition as a top performer in his role. Team-oriented professional embracing strategic problems with focus on delivering results through collaboration. Former educator with exceptional communication skills and expertise in educational technology.
Work History
Team Lead, Customer Success
4 Years 2 Months- Utilized CRM tools to track customer interactions and report on progress towards goals.
- Built rapport with clients leading to over $300,000 in upsells and a 98% renewal rate in 2024
- Produced thorough, accurate and timely reports of project activities.
- Led cross-functional teams to execute strategic initiatives, enhancing operational efficiency and team collaboration.
- Developed training programs for new staff, improving onboarding process and employee retention rates.
Educator
6 Years 11 Months- Maintained accurate records of student attendance, grades, test scores.
- Identified weakness and strengths to create strategic student improvement plans.
- Communicated with parents and guardians about student daily activities, behaviors and related issues.
Education
Master of Arts - Curriculum And Instruction
Certificate of Secondary Education - Education
Bachelor of Arts - History And Social Sciences
Skills
Systems implementation and change management
Project Management
SaaS sales and retention
Account management
Cross-functional coordination
Strategic communications
Certification
- Agile Project Management - Google.
- Google Project Management: Professional Certificate.
- Google AI Essentials
Timeline
Team Lead, Customer Success
Instructure
07.2022 - CurrentRead More
Educator
School District 308
08.2015 - 07.2022Read More
North Central College
Bachelor of Arts from History And Social Sciences
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North Central College
Certificate of Secondary Education from Education
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Olivet Nazarene University
Master of Arts from Curriculum And Instruction
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