Summary
Overview
Work History
Skills
Timeline
Generic

Ed David Young

Beech Creek,PA

Summary

Skilled professional ready to excel in leadership role with focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.

Overview

21
21
years of professional experience

Work History

Supervisor

Harsco
05.2004 - Current
  • Supervisor of a 15 man crew Coordinate large projects involving railroad equipment Experience with federal safety standards (OSHA, FRA, FTA) Experience working with high voltage on heavy machinery (600 V) and metro systems (750 V) Commissioning all types of rail equipment within U.S. and various countries Troubleshooting and repairing equipment in a time critical environment Training railroad personnel to safely operate, maintain, and apply general best practices toward machinery. Supervisor for Harsco rail grinding.
  • Job required intelligent solutions to safely keep machines running in remote areas with limited access to supplies Worked with engineers to explain design issues and suggest alternative action Ability to work with customers from many different cultures with great respect.
  • Natural ability to work well with others Troubleshooting issues involving many possible sources (electrical, hydraulic, pneumatic) Ability to attain comprehensive knowledge of rules and regulations related to my industry
  • Received training and certification to operate locomotives Received annual certifications for wildland firefighting, osha, RWW, in addition
  • Have been awarded Harsco Honors for going above what was asked.
  • Worked as rail road safety captain four five years
  • Worked as a senior field service technician setting up equipment and insuring proper training and material handling is applied to the job. Field service technician job was to provide information on small to large jobs overhauling of equipment and trouble shooting with safety as top priority. Worked on demanding jobs with no supervision.
  • Responsible for pay-roll and pay raises for 15 employees.
  • Responsible for active parts and material list parts orders and payment methods (PO).
  • Responsible for safety of myself and others.
  • Responsible for production and reporting.
  • Responsible upholding code of conduct and hold all accountable who would not do so.
  • Job titles held within company
  • 1) Operator class 1 to 5 two years.
  • 2) Safety operations captain and lead operator 5 years.
  • 3) Supervisor 10 years of rail grinders.
  • 4) International SR field service tech 3. Grinders, Tampers, CTL, NTC, P811.
  • 5) Shop supervisor Fairmont, MN managing assembly
  • 6) Lead engineer for SFMTA metro rail grinding project. Reporting and daily planning
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Field Service Technician

Harsco Rail
04.2025 - Current
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Operated hand tools and power equipment according to company safety procedures.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Collaborated with cross-functional teams to ensure seamless integration of new equipment installations.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Discussed and recommended service options with customers and explained costs involved.
  • Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Demonstrated strong problem-solving abilities by quickly diagnosing and resolving complex technical issues in high-pressure situations.
  • Contributed to sales efforts by identifying upsell opportunities during service visits and effectively communicating benefits to customers.
  • Managed inventory control efforts for service vehicles, ensuring proper stocking levels were maintained at all times.
  • Mentored new hires as they acclimated to company culture, policies, procedures – fostering a positive work environment within the team.
  • Developed comprehensive documentation for each service visit, ensuring accurate record-keeping and efficient communication between team members.
  • Trained and supported new hires resulting in better understanding of process flow and safety procedures.
  • Identified opportunities for process improvement, implementing changes that resulted in significant time savings during service calls.
  • Increased equipment reliability through diligent monitoring, testing, and calibration activities.
  • Performed annual service visits and completed preventive maintenance on systems.
  • Properly completed work reports for each field visit.
  • Improved customer satisfaction with timely and effective resolution of technical issues.
  • Safely operated company to travel to service sites.
  • Enhanced equipment performance by conducting regular maintenance, troubleshooting, and repair tasks.
  • Provided exemplary customer service on each field visit to deliver exemplary customer service.
  • Coordinated logistics for complex projects involving multiple technicians and subcontractors, ensuring successful completion meeting project timelines.
  • Conducted thorough safety inspections to maintain compliance with industry standards and regulations.
  • Leveraged extensive product knowledge to provide expert recommendations regarding system upgrades or replacements when needed.
  • Diagnosed errors and determined proper solutions.
  • Streamlined service processes for increased efficiency and reduced downtime in the field.
  • Established strong relationships with clients by providing exceptional customer support and addressing concerns promptly.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Maintained company field response vehicle stocked with repair and replacement parts valued over $[Amount].
  • Tested systems, noting issues and completing preventive maintenance.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.

Shop Manager

Harsco Rail
02.2020 - Current
  • Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
  • Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Resolved customer complaints professionally and promptly, maintaining a positive brand image and enhancing customer loyalty.
  • Evaluated employee performance through regular reviews, setting clear expectations, and offering constructive feedback for continuous development.
  • Ensured compliance with company policies and local regulations by regularly updating staff on changes or new requirements.
  • Reported issues to higher management with great detail.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.

Skills

  • Employee training
  • Achievement-focused
  • Employee supervision
  • Customer engagement
  • Strategic decision-making
  • Analytical problem resolution
  • Goal-oriented planning
  • Process optimization leadership
  • Workflow management
  • Project oversight
  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Employee motivation

Timeline

Field Service Technician

Harsco Rail
04.2025 - Current

Shop Manager

Harsco Rail
02.2020 - Current

Supervisor

Harsco
05.2004 - Current

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