ED FUNES

• Strong background in many areas including data analysis, interpretation of state & federal healthcare guidelines, dental lab practices, standard operating procedure implementation, compliance adherence, risk analyzation, customer experience, program management, team leading, staff training and development, new program and process implementation, training program development, performance management, vendor management, new client management, escalation management, and customer relations.
• Hard-working and driven, while highly experienced in all aspects of customer experience, new account management, operations, and is thoroughly familiar with dental, healthcare, telecommunications, and retail industries
• Experienced in managing large-scale and mid-size organizations globally, in office and/or remotely, and in developing and deploying new programs, projects, and processes which meet with consistent success in an ever-changing environment.
• Well-versed in understanding the client experience and is firmly committed to attaining the highest levels of customer satisfaction, loyalty, and retention.
• Adept in the recruitment, training, supervising, and mentoring of all levels of personnel, and in seeing all individuals to their maximum performance potential.
• An experienced, driven, and accomplished professional leader, with a wealth of experience working for and leading high-profile companies. Possesses extensive experience within the dental laboratory, healthcare, retail, and telecommunications industries.

Dedicated professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.