Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
Generic

Ed Gandel

Seattle,WA

Summary

Results-Driven Professional Focused on Growing Business Revenue through Operations, Sales, Financial Expertise and Talent Management.

Leading by example with Integrity, Energy and an Exemplary Work Ethic Executive Leader who has made a step-change in EBITDA CAGR in every assignment. Proven track record in operations, sales, labor relations, P&L, talent acquisition and change management.

World-class experience in transportation and logistics, fleet and route operations, project management, business expansion, supply chain, customer relations, standardization, acquisitions, and negotiating collective bargaining agreements.

Known for Servant Leadership Style, creating, training and leading highly productive, goal-oriented teams.

Overview

14
14
years of professional experience
1
1
Certification

Work History

General Manager

LINEAGE LOGISTICS
01.2023 - 01.2025
  • Full Operations and P&L responsibilities for the $30M/yr and 180 Team Member Charleston Facilities. Locations are port facilities offering blast/freezer/cooler storage, import/export, rail and case pick.
  • Improved Turnover from 61.8% in 2023 to 34.85% YTD 2025 by changing culture and creating a positive work environment
  • CSAT increased from 4.27 in 2023 to 4.75 YTD 2025 due to focusing on customer needs
  • PPH (efficiency) improved from 2.26 in 2023 to 3.63 YTD 2025 using Lean problem solving and labor controls
  • Achieved Lean Silver Assessment in 2024

General Manager

LINEAGE LOGISTICS
01.2021 - 01.2023
  • Full Operations and P&L responsibilities for the Albany, GA campus, which consists of 9 buildings equaling 1M sq. feet and 70,000 pallet positions; offering blast/freezer/cooler storage, import/export, rail and case pick.
  • FY22 EBITDA of $3.9M which is $580K over budget and $1.1M better than PY. Results improved by focusing on revenue growth and cost control
  • Improved Safety TIR to 3.2 vs 5.5 YOY by getting leadership team to own their team’s safety results
  • Decreased turnover from 51% in 2021 to 34% in 2022 by upgrading leadership team, spending time in the facilities, instituting monthly town hall meetings, and improving responsiveness of all managers

General Manager

ROTO ROOTER SERVICES CO.
01.2020 - 01.2021
  • Managed all Roto Rooter Corp. business in OR and Southwest WA including plumbing, drain cleaning, excavation and water restoration
  • Finished FY20 at 114% of budget in sales and 125% of budget in operating profit
  • YTD June 2021 at 121% of sales budget and 119% of operating profit budget
  • Improved accident rate to .6 vs PY of 3.2
  • Increased Tech staffing by 10% by improving recruitment and employee retention
  • Certifications attained: Oregon Contractor’s License, IICRC WRT, ASD, AMRT, and RRP Lead-Based Paint

Regional Director

ABM AVIATION
01.2018 - 01.2019
  • Managed 2,000 employees, P&L and operations of facilities, airline and customer services for 5 international airports
  • Reduced total labor from 72% to 66% by employing lean principles, including visual tracking of metrics
  • Launched new catering and janitorial operations at SFO incl. equipment procurement and staffing
  • Mapped and launched a new plane fueling operation incl. equipment procurement, logistics and compliance

COO/SVP

NATIONAL EXPRESS
01.2016 - 01.2018
  • Managed $250M P&L consisting of 8 states, 45 locations, 6,200 vehicles, and 6,020 employees
  • FY16 vs FY15 performance of 6.9% revenue growth and profit improvement of $4.7M or 3% YOY
  • FY17 vs FY16 performance of 3.6% revenue growth and profit improvement of $3.6M or 2.3% YOY
  • Improved Customer Satisfaction to 94% vs 88% by using standard processes and improving accountability
  • Improved Employee Satisfaction Score to 88% in 2016 vs 79% in 2015 by upgrading field managers and providing a clear vision of success

Vice President, Operations

ARAMARK UNIFORM SERVICES
01.2015 - 01.2016
  • Managed sales/operations, $150M P&L, 1,800 TMs, and 303 daily delivery routes in company’s largest market
  • Completed all-inclusive expansion into South TX to gain market share while managing CA operations
  • Orchestrated complete expansion including real estate procurement, facility improvements, distribution center/warehouse startup, fleet requirements, staffing, operations strategy and sales expansion plan

Regional Vice President

ARAMARK UNIFORM SERVICES
01.2014 - 01.2015
  • Managed sales/operations, $182M P&L, 1,250 employees, 7 states, 21 distribution centers/warehouses, 7 production plants, and 260 daily delivery routes for the Southwest Region
  • Successfully implemented new Engineered Labor Standards for plant and distribution center/warehouse employees, improving productivity by 17%
  • Grew the Top Line Sales in FY14 by 7.9% compared to 4.3% in FY13 by driving new sales and retention
  • Grew NOP by 10.1% YOY by right-sizing headcounts and grounding standard processes

Additional Aramark Roles

ARAMARK UNIFORM SERVICES
01.2011 - 01.2014
  • Group Manager-TX Group, Dallas, TX (2011-2014), Group Manager-WA Group, Seattle, WA (2008-2011), GM of Acquisitions (
  • While also acting Group Manager of WA Group), Seattle, WA (2007-2008) General Manager, Salem, OR (99-01), Eugene, OR (01-04), Seattle, WA (04-07) Assistant General Manager, Portland, OR (97-99) District/Branch Manager, Seattle, WA (96-97) Route Driver, Seattle, WA (95-96)

Education

Bachelor of Arts -

California State University At Chico

Skills

  • Profit & Loss
  • Sales & Revenue Growth
  • Safety
  • Servant Leadership
  • Change Management
  • Operations Excellence
  • Customer Relations
  • 7-Step/A3/CIR
  • Project Management
  • Talent Management
  • Distribution Center Management
  • Logistics/3PL
  • Warehouse Management
  • Financial Acumen
  • Import/Export
  • Employee Retention
  • Cold/Ambient Storage
  • Labor Relations
  • Leadership and team building
  • Operations management

Websites

Accomplishments

  • A sampling of accomplishments includes:
  • Grew top-line sales of $182M P&L by 7.9%
  • Improved profits of $80M acquisition from -6.3% to 4.3% in 8 months
  • Expanded geographical coverage (including facilities, equipment, sales team, logistics & plant ops) to accommodate new $2.1M customer

Certification

Certifications attained: Oregon Contractor’s License, IICRC WRT, ASD, AMRT, and RRP Lead-Based Paint

Timeline

General Manager

LINEAGE LOGISTICS
01.2023 - 01.2025

General Manager

LINEAGE LOGISTICS
01.2021 - 01.2023

General Manager

ROTO ROOTER SERVICES CO.
01.2020 - 01.2021

Regional Director

ABM AVIATION
01.2018 - 01.2019

COO/SVP

NATIONAL EXPRESS
01.2016 - 01.2018

Vice President, Operations

ARAMARK UNIFORM SERVICES
01.2015 - 01.2016

Regional Vice President

ARAMARK UNIFORM SERVICES
01.2014 - 01.2015

Additional Aramark Roles

ARAMARK UNIFORM SERVICES
01.2011 - 01.2014

Bachelor of Arts -

California State University At Chico

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