Ed Khaffaf

• Responded to internet inquiries and phone calls in timely matter.
• Increased online sales by implementing effective marketing strategies and optimizing website content.
• Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
• Provided superior and individualized customer service.
• Desk deals and close customers
• Appraise trades
• Work quotes and close deals over the phone and via email

• Spearheaded special projects aimed at driving continuous improvement within the department''s processes
• Trained team to answer incoming phone calls and internet leads and schedule appointments for sales team.
• Ensured compliance with industry regulations as well as company policies regarding customer data privacy in all aspects of BDC operations.
• Increased sales volume by ensuring we have more appointments daily
• Desked deals and closed customers over the phone and in showroom
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• Cultivated a high-performing sales team for improved morale and increased productivity.
• Encouraged cross-training for improved versatility and team building
• Desk deals and help close customers
• Appraise trades
• Ensure customer loyalty and satisfaction 100%

• Championed strategic initiatives with sales force to enhance overall productivity.
• Strengthened customer loyalty by implementing personalized engagement tactics.
• Conducted sales training and coaching
• Desked deals and help close customers
• Identified new market opportunities with in-depth competitive analysis.
• Reviewed competitor performance to refine sales approaches and maintain market relevance.

2000 -2005. Sales associate

2005-2006. Sales manager

2007-Finance manager