Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

ED LA TORRE

FL,FL

Summary

Seasoned Hotel Manager with comprehensive background in hospitality management. Possess strong leadership skills with emphasis on team building and staff development, as well as experience in revenue optimization, strategic planning, and guest services enhancement. Known for creating impactful strategies to improve operational efficiency, drive business growth, and enhance customer satisfaction.

Overview

35
35
years of professional experience

Work History

Front Office Manager

Orlando Marriott Lake Mary
Lake Mary, FL
08.2005 - Current
  • Directed and enhanced the front office team, fostering a high-performance culture centered on accountability and service excellence.
  • Streamlined front office operations and elevated the guest journey through workflow enhancements and interdepartmental collaborations.
  • Executed service recovery and guest engagement strategies that consistently help enhance satisfaction scores.
  • Oversee departmental budgeting, forecasting, and labor management to optimize operational profitability.
  • Facilitate staff training and development programs, decreasing turnover and enhancing team capability.

Front Office Manager

Casa Monica Hotel
Saint Augustine, FL
04.2002 - 05.2005
  • Direct daily front office activities, ensuring guests receive a warm welcome while enduring service consistency
  • Executed effective strategies to boost customer loyalty programs and elevate sales opportunities.

Front Office Manager

World Golf Village Renaissance St. Augustine Resort
Saint Augustine, FL
11.2001 - 04.2002
  • Direct daily front office activities, ensuring guests receive a warm welcome while enduring service consistency
  • Executed effective strategies to boost customer loyalty programs and elevate sales opportunities.

Front Office Manager

Renaissance New York Hotel
New York, NY
08.1998 - 11.2001
  • Direct daily front office activities, ensuring guests receive a warm welcome while enduring service consistency
  • Executed effective strategies to boost customer loyalty programs and elevate sales opportunities.

Assistant Front Office Manager

World Trade Center Marriott New York
New York, NY
02.1996 - 08.1998
  • Managed precise records of guest accounts utilizing property management system.
  • Facilitated daily briefing sessions with front office staff to assess occupancy status, arrivals and departures, special requests, and VIP guests.
  • Managed room assignments, check-in and check-out processes, and various guest service activities.
  • Engaged in recruitment activities including interviewing potential candidates.
  • Evaluated front desk staff performance, guaranteeing compliance with company standards.

Assistant Front Office Manager

Newark Liberty Airport Marriott Hotel
Newark, NJ
05.1990 - 02.1996
  • Initiated my adventure working in hotels at the Newark Liberty Airport Marriott Hotel as a Restaurant Host.
    Advanced to Restaurant Supervisor in December 1990.
    Promoted to Restaurant Manager in August 1991.
    Transitioned to Front Desk Supervisor in February 1992.
    Promoted to Front Desk Manager in February 1994.

Education

Some College (No Degree) - Hotel, Motel, And Restaurant Management

Fairleigh Dickinson University
Teaneck, NJ

Skills

  • Leadership and team development
  • Outstanding communication skills
  • Operational efficiency and standards implementation
  • Customer experience strategy
  • Employee mentoring and development
  • Loyalty program engagement
  • PMS, Marsha, and Digital Systems Proficiency
  • Data-driven decision making

References

References available upon request.

Timeline

Front Office Manager

Orlando Marriott Lake Mary
08.2005 - Current

Front Office Manager

Casa Monica Hotel
04.2002 - 05.2005

Front Office Manager

World Golf Village Renaissance St. Augustine Resort
11.2001 - 04.2002

Front Office Manager

Renaissance New York Hotel
08.1998 - 11.2001

Assistant Front Office Manager

World Trade Center Marriott New York
02.1996 - 08.1998

Assistant Front Office Manager

Newark Liberty Airport Marriott Hotel
05.1990 - 02.1996

Some College (No Degree) - Hotel, Motel, And Restaurant Management

Fairleigh Dickinson University

Similar Profiles

CREATE PROFILE