Ed Lyautey
Surprise,AZ
Summary
Accomplished Crisis Program Manager at ComTrans, adept in team leadership and decision-making. Spearheaded data-driven strategies, enhancing program outcomes and operational efficiency. Demonstrated excellence in project coordination and customer service, leading to significant improvements in team performance and client satisfaction. Expert in employee scheduling and adept at fostering a positive work environment, significantly boosting staff retention. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 22 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.
Overview
22
22
years of professional experience
Work History
Crisis Program Manager
ComTrans
10.2012 - 08.2024
- Managed and supervised administrative and daily program operations, ensuring compliance with policies and regulations.
- Recognized barriers within programs and effectively communicated their potential effects to colleagues.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Met with project stakeholders on regular basis to assess progress and make adjustments.
- Successfully resolved technical, financial, and operational concerns through collaboration with team members and directors.
- Built teams to address project goals and objectives for multiple projects.
- Implemented revisions to enhance performance based on results from pilot tests.
- Determined business needs and requirements by interacting with customers and clients.
- Established team priorities, maintained schedules and monitored performance.
- Assessed employee performance and delivered valuable feedback to support skill enhancement.
- Oversaw employee recruitment, conducted interviews, made hiring decisions while establishing a mentoring program for increased positive feedback and engagement.
- Nurtured positive rapport among team members, contributing to improved company culture and higher staff retention rates.
- Demonstrated a professional and composed approach in addressing customer concerns.
- Optimized workforce allocation by developing efficient employee schedules and implementing a robust system for monitoring call-outs.
Dispatch Manager
COMTRANS
09.2018 - 09.2019
- Enhanced customer satisfaction by addressing issues promptly and providing accurate delivery updates.
- Reported to management operational activities and maintained current records.
- Supported the implementation of new technology systems designed to enhance dispatch operations' overall efficiency and effectiveness.
- Managed a dispatch center providing service for over 1,500 trips daily.
Portland Expansion Manager
COMTRANS
10.2017 - 09.2018
- Secured advantageous contractual agreements by negotiating with vendors and suppliers in a manner that benefited the company.
- Assessed specific growth opportunities for potential risks and created action plans to safeguard the organization's future.
- Adapted company policies to align with local regulations in new markets while maintaining corporate standards of excellence.
- Expanded staff from 6 temporary employees to 20 full time employees.
Scheduler
COMTRANS
09.2006 - 10.2012
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Scheduled up to 2,000 transports per day, utilizing up to 150 drivers.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
- Utilized scheduling software to its full potential, enabling more accurate and efficient planning.
Driver
COMTRANS
06.2002 - 09.2006
- Ensured strict adherence to traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Consistently followed traffic rules and regulations to achieve safe driving records
- Ensured cleanliness and upkeep of vehicle while conducting thorough inspections for any signs of damage.
- Applied in-depth understanding of geography and local roads to optimize route selection.
- Assessed maintenance requirements by thoroughly inspecting vehicles before and after trips.
- Provided prompt resolution of customer concerns, ensuring exceptional customer service.
- Ensured efficient transportation scheduling by coordinating with dispatchers and other staff members.
Education
No Degree - Biomedical Sciences
Midwester University
Glendale, AZNo Degree - Biology
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZHigh School Diploma -
Farmington High School
Farmington, NMNon-Violent Crisis Intervention Instructor
Crisis Prevention Institute
Phoenix, AZNo Degree - CPR Instructor Trainer
Health Safety Institute
Phoenix, AZSkills
- Team leadership and direction
- Decision-Making
- Project Coordination
- Training and Development
- Flexible and Adaptable
- Customer Service
- Electronic and communication systems
- Employee Scheduling
Timeline
Dispatch Manager
COMTRANS
09.2018 - 09.2019
Portland Expansion Manager
COMTRANS
10.2017 - 09.2018
Crisis Program Manager
ComTrans
10.2012 - 08.2024
Scheduler
COMTRANS
09.2006 - 10.2012
Driver
COMTRANS
06.2002 - 09.2006
No Degree - Biomedical Sciences
Midwester University
No Degree - Biology
Maricopa Community Colleges, Estrella Mountain Community College
High School Diploma -
Farmington High School
Non-Violent Crisis Intervention Instructor
Crisis Prevention Institute
No Degree - CPR Instructor Trainer
Health Safety Institute
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