Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ed Matibag

Director Of Sales Engineering
Clarkdale,AZ

Summary

I am a Pre-Sales Solution Consultant with over 14 years of SaaS experience, specializing in partnering with mid-market and enterprise sales teams, customer success, product development, and software engineering to create cohesive technical solutions. I excel at demonstrating business value to customers, driving software sales, and ensuring customer success.

Key Achievements:

  • Revenue Growth: Proven track record of accelerating deals, scoping, and delivering solutions that drive revenue while ensuring customer success.
  • Sales Collaboration: Expert in partnering with sales teams to navigate complex enterprise environments, understanding and showcasing the business value to various stakeholders.
  • Executive Communication: Highly skilled in presenting and articulating value-based solutions to C-level executives, business line managers, and technical teams.
  • Cross-functional Collaboration: Strong ability to work collaboratively across different departments within an organization.
  • Storytelling: Utilize storytelling techniques to engage, build trust, and instill confidence in customers and prospects.
  • RFP and Proposal Management: Lead and drive the creation of RFPs, RFIs, proposals, and Statements of Work (SOW), often involving sophisticated integration requirements.
  • Customer Success & Onboarding: Experienced in developing implementation plans, onboarding, training, and customer success frameworks, particularly for early-stage startups, with a focus on seamless data and system integration.
  • AI/ML Expertise: Extensive experience in explaining and demonstrating how AI/ML solutions, when integrated with existing systems, address business challenges and enhance operational efficiency.

Overview

15
15
years of professional experience

Work History

Director of Sales Engineering

KloudGin
Sunnyvale, CA
09.2021 - Current
  • Increased Sales Closures: Boosted sales opportunity closings by 50% through enhanced demonstration tactics and strategic pre-sales approaches.
  • Sales Partnership: Collaborated with Sales Executives to drive solution selling across Mid-Market, Enterprise, and Utility sectors, tailoring strategies to unique needs of each market.
  • Customized Demonstrations: Developed and delivered tailored demonstrations in Field Service Management and Enterprise Asset Management, showcasing product value and alignment with customer needs.
  • Consultation Expertise: Provided expert consultation on workflows, integrations, reporting, analytics, and application of ML & AI to improve business processes.
  • Discovery Process Development: Led design and refinement of discovery process in collaboration with sales team, ensuring comprehensive understanding of customer requirements in Field Service Management and Enterprise Asset Management.
  • Organizational Improvements: Spearheaded changes to enhance quality and effectiveness of product demonstrations, leading to improved customer engagement and sales outcomes.
  • Technical Collaboration: Partnered with technical teams to optimize demonstration environment, improving overall sales operations infrastructure and ensuring seamless customer experience.

Senior Sales Engineer

Spiff
Sandy, UT
1 2021 - 09.2021
  • Sales Partnership: Drove solution selling across SMB, Mid-Market, and Enterprise companies in collaboration with Sales Executives.
  • Configured Proof of Concept Demonstrations: Delivered 2 to 4 weekly customized demonstrations, specifically tailored to potential customers’ needs.
  • Sales Cycle Improvement: Optimized sales cycles, POCs, and demonstrations to emphasize business value and effectively address customer pain points.
  • Product Enhancement Collaboration: Worked closely with Product and Engineering teams to enhance product features and functionality.
  • Sales Performance: Exceeded quarterly sales targets by 8% to 15% through strategic relationship-building, targeted demonstrations, and partnership on key deals.

Director of Solutions Engineering

Uptick Labs
San Francisco, CA
01.2020 - 01.2021
  • SaaS Client Success Collaboration: Partnered with Sales Executives to drive solution selling into SaaS Client Success teams.
  • Implementation Process Development: Collaborated with CEO and Product Management to develop efficient customer onboarding process.
  • AI/ML Engine Validation: Sold to first several trial customers to verify accuracy of AI/ML Engine and successfully deployed these initial trials.
  • Pipeline Development: Worked with sales team to build pipeline of 25 prospective customers.
  • Demonstration Environment Management: Oversaw and maintained demonstration environment to support sales activities.
  • Company Closure: Uptick ceased operations as of August 1, 2020.

Senior Solutions Consultant

Entytle, Inc
Austin, TX
01.2019 - 01.2020
  • Performed proof of concept demonstrations, instructing potential customers on benefits of Uptick's SaaS Customer Satisfaction & Renewal Platform
  • Help Closed 5 sales opportunities with average annual SaaS revenue of $100,000
  • SaaS Client Success Collaboration: Partnered with Sales Executives to drive solution selling into SaaS Client Success teams.
  • Implementation Process Development: Collaborated with CEO and Product Management to develop efficient customer onboarding process.
  • AI/ML Engine Validation: Sold to first several trial customers to verify accuracy of AI/ML Engine and successfully deployed these initial trials.
  • Pipeline Development: Worked with sales team to build pipeline of 25 prospective customers.
  • Demonstration Environment Management: Oversaw and maintained demonstration environment to support sales activities.
  • Company Closure: Uptick ceased operations as of August 1, 2020.

Senior Solutions Consultant

AgilOne, Inc (Acquired by Acquia Dec 2019)
Mountain View, CA
01.2012 - 01.2019
  • Top 10 ARR Deals: Closed top 10 deals in ARR, with 3 deals generating first-year revenue over $1 million.
  • Notable Customers: Secured contracts with Lululemon, Dollar General, Smart & Final, Volaris, Joann, PVH, and Tailored Brands.
  • Enterprise Sales Collaboration: Collaborated with 5 sales executives on enterprise account selling strategies to secure wins.
  • ARR Growth: Transformed sales from SMB to enterprise clients, increasing ARR from $50,000 to $450,000.
  • Cross-functional Communication: Engaged with product, engineering, and implementation teams to enhance overall product quality and customer satisfaction.
  • Subject Matter Expertise: Specialized in email, direct mail, AI/ML, analytics, re-targeting, and personalization.
  • SOW and Service Agreements: Drafted Statements of Work and service agreements in collaboration with legal, sales, implementation, and customer success teams.
  • Integration Plans: Drafted integration plans to facilitate seamless assimilation of products into customer business infrastructure.

Director of Client Services

AgilOne, Inc
Mountain View, CA
01.2011 - 01.2012
  • Hired and Developed client services team of 3 to engage customers to deliver product adoption, usage and customer ROI
  • Developed Implementation and Onboarding process to shorten implementation timelines
  • Manage new and existing customer relationships to identify churn risk and growth opportunities
  • Collaboration with product, implementation and engineering to improve solutions for customers.

Project Manager

AgilOne, Inc
Mountain View, CA
01.2010 - 01.2011
  • Managed implementation team to onboard new clients
  • Customer adviser in strategic marketing and technical questions to solve issues for customers
  • Helped customers achieve up to15% increase in email click through and lower opt out rates
  • Collaborated with product, engineering and implementation to improve internal processes
  • Collaborated with Product Management and Engineering to enhance and improve product features
  • Work with Sales to do demonstrations and sales cycle strategies to close new business.

Education

Bachelor of Science - Mechnical Engineering

University of California
Irvine, CA

MBA - Business

California State University
Long Beach, CA

Skills

Deal Closing

Sales Presentations

Client Relationship Management

Sales strategy development

Sales process optimization

Sales software proficiency

Competitive Analysis

Problem-Solving

Timeline

Director of Sales Engineering

KloudGin
09.2021 - Current

Director of Solutions Engineering

Uptick Labs
01.2020 - 01.2021

Senior Solutions Consultant

Entytle, Inc
01.2019 - 01.2020

Senior Solutions Consultant

AgilOne, Inc (Acquired by Acquia Dec 2019)
01.2012 - 01.2019

Director of Client Services

AgilOne, Inc
01.2011 - 01.2012

Project Manager

AgilOne, Inc
01.2010 - 01.2011

Senior Sales Engineer

Spiff
1 2021 - 09.2021

Bachelor of Science - Mechnical Engineering

University of California

MBA - Business

California State University
Ed MatibagDirector Of Sales Engineering