Ed Pol
Huntsville,AL
Summary
Dynamic CEO with a proven track record at Swissray Customer Care LLC, excelling in strategic visioning and operational excellence. Spearheaded product line expansion and established new revenue streams, enhancing market presence. Expert in crisis management and fostering strategic partnerships, driving significant improvements in efficiency and customer satisfaction. Results-driven business leader prepared for role with robust history of steering companies toward success and fostering culture of excellence. Known for collaborative leadership approach that aligns teams with organizational objectives and drives performance. Adept at navigating complex challenges, fostering innovation, and ensuring adaptability to evolving market conditions, with focus on strategic planning and operational excellence.
Overview
29
29
years of professional experience
Work History
CEO
Swissray Customer Care LLC
02.2018 - Current
- Successfully transitioned the business from Swissray Global (Taiwan) to Swissray Customer Care LLC USA.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Recently expanded the product line to include Mammo CT, Extremity CT, Weight Bearing CT, Muscular Skeletal Tomosynthisis, Veterinary X-Ray and CT
- Developed maintenance and training documents to better service our clients
- Purchased the Swissray brand to have a better market presence.
- Created a KPI program to increase efficiency and performance
- Established new revenue streams by identifying market opportunities and launching innovative products or services.
- Fostered strong relationships with industry partners to expand business opportunities.
- Developed a high-performance executive team for improved productivity and efficiency.
- Established and maintained strong relationships with customers, vendors and strategic partners.
VP of Global Service
Swissray International
05.1996 - 02.2018
- Managed a diverse team of Service Engineers, ensuring on-time delivery of services for global clients in Europe, North America, South America, Asia
- Ensured compliance with industry regulations and company policies through diligent monitoring of global operations following all FDA guidelines
- Conducted regular reviews of service delivery metrics, identifying areas for improvement and driving continuous process and product enhancement.
- Improved team efficiency by developing standardized operating procedures, performance metrics and training programs
- Coordinated with internal teams during new product launches to ensure seamless integration of support services for end users.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions and field changes.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Education
Bachelor of Arts - Political Science
SUNY At Albany
Albany, NYAssociate of Applied Science - Broadcast Engineering
ATS Technical Institute
New York, NYSkills
- Effective decision making
- Operational excellence
- Customer focus
- Strategic visioning
- Crisis management
- Mergers and acquisitions
- Analytical and critical thinker
- Strategic partnerships
Timeline
CEO
Swissray Customer Care LLC
02.2018 - Current
VP of Global Service
Swissray International
05.1996 - 02.2018
Bachelor of Arts - Political Science
SUNY At Albany
Associate of Applied Science - Broadcast Engineering
ATS Technical Institute
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