Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ed Rodriguez

Lakewood,OH

Summary

Accomplished hospitality professional with over 12 years of progressive experience in valet management, guest services, and front office operations within high-volume, luxury, and hospital-affiliated properties. Proven expertise in leading teams, coordinating large-scale valet and event operations, and delivering exceptional service in fast-paced environments. Adept at managing staff, optimizing workflow, and fostering strong client and guest relationships. Experienced working with hotels ranging from boutique to 4-star properties and skilled in aligning service excellence with both hospitality and healthcare guest expectations.

Overview

13
13
years of professional experience

Work History

Front Office Manager

Westin Cleveland Downtown (484 Rooms, 4-star Hotel)
06.2024 - Current
  • Direct all front office operations for a large-scale, luxury property, ensuring seamless guest services and staff performance.
  • Manage, train, and develop a front desk team to consistently exceed brand standards and guest expectations.
  • Collaborate with other departments to optimize service delivery for corporate, leisure, and event clientele.

Front Office Supervisor

Holiday Inn Cleveland Clinic (276 Rooms, 3-star Hotel)
09.2023 - 06.2024
  • Supervised daily front desk operations at a hospital-affiliated hotel serving patients, families, and medical professionals.
  • Ensured service delivery met the unique needs of hospital guests, prioritizing comfort and efficiency.
  • Supported management in scheduling, training, and addressing operational challenges.

Front Office Agent

Drury Plaza Hotel Downtown Cleveland (189 Rooms, 3-star Hotel)
05.2023 - 09.2023
  • Delivered guest services including check-in, check-out, and reservations in a fast-paced downtown hotel.
  • Resolved guest inquiries and concerns with professionalism and efficiency.

Valet Manager

ASV Services
05.2017 - 05.2023
  • Oversaw valet operations for diverse venues including wedding events, sporting events, restaurants, hotels, and apartment complexes.
  • Managed staffing, scheduling, and on-site logistics for large-scale events with high vehicle volume.
  • Recruited, trained, and supervised valet staff to ensure safety, efficiency, and top-tier customer service.
  • Maintained strong partnerships with venue managers and event coordinators to ensure smooth operations.

Bellman / Security / Front Office Agent

Renaissance Cleveland Hotel (491 Rooms, 4-star Hotel)
08.2012 - 05.2017
  • Provided guest assistance with luggage, transportation, and concierge services in a luxury property.
  • Supported hotel security operations by monitoring guest safety and enforcing property standards.
  • Assisted front office staff with check-in/check-out and guest service support.

Education

High School Diploma -

St. Igantius High School
Cleveland, OH
01-2012

Skills

  • Valet Operations Management
  • Hospitality & Guest Services
  • Team Leadership & Training
  • Event & Logistics Coordination
  • Front Office Management
  • Hospital-Affiliated Hospitality
  • Client & Stakeholder Relations
  • Problem Solving & Conflict Resolution
  • Bilingual

Timeline

Front Office Manager

Westin Cleveland Downtown (484 Rooms, 4-star Hotel)
06.2024 - Current

Front Office Supervisor

Holiday Inn Cleveland Clinic (276 Rooms, 3-star Hotel)
09.2023 - 06.2024

Front Office Agent

Drury Plaza Hotel Downtown Cleveland (189 Rooms, 3-star Hotel)
05.2023 - 09.2023

Valet Manager

ASV Services
05.2017 - 05.2023

Bellman / Security / Front Office Agent

Renaissance Cleveland Hotel (491 Rooms, 4-star Hotel)
08.2012 - 05.2017

High School Diploma -

St. Igantius High School

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