Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ed Sandoval

Sacramento,CA

Summary

Dynamic professional with extensive experience at United Rentals, excelling in customer service and inventory management. Proven track record of enhancing customer satisfaction and negotiating competitive pricing. Adept at conflict resolution and effective communication, consistently achieving revenue goals while fostering strong relationships with clients and vendors.

Overview

23
23
years of professional experience

Work History

Service Writer

United Rentals
Rocklin, CA
12.2022 - 02.2025
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Consulted with customers regarding needs and addressed concerns.
  • Followed up with customers after the completion of service to ensure satisfaction with the results.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Provided job estimates by conducting research and contacting vendors.
  • Provided cost estimates for additional repairs and services requested by customers.
  • Monitored inventory levels of shop supplies and ordered new materials when needed.
  • Assisted technicians in locating parts from vendors when needed for specific jobs.

Parts Department Supervisor

Ahern Rentals
Sacrament , CA
05.2020 - 12.2022
  • Maintained working relationships with suppliers in order to obtain discounts or special offers when available.
  • Managed daily operations of parts department including ordering, receiving and stocking inventory.
  • Negotiated terms with vendors to secure competitive pricing for merchandise purchases.
  • Maintained updated knowledge of industry standards for parts management and incorporated best practices into daily operations.
  • Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
  • Performed periodic audits of physical inventory counts versus system records for accuracy purposes.
  • Resolved customer complaints regarding product availability or quality in a timely manner.

District Manager

Oreilly Auto Parts / CSK Auto
Sacramento, CA
08.2002 - 05.2011
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Coached, developed and motivated team to achieve revenue goals.
  • Worked with direct reports to develop and implement action plans, improving operating results.
  • Maintained accurate records of employee attendance and payroll information for all stores within the district.
  • Analyzed financial data for each store in the district to identify areas of improvement or growth potentials.
  • Cultivated positive rapport with associates and team leadership.
  • Reviewed inventory levels at each store in order to ensure adequate stock availability.
  • Ensured that all stores met their monthly targets by providing guidance and support as needed.
  • Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
  • Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
  • Identified opportunities for process improvement across multiple locations within the district.

Education

High School Diploma -

Luther Burbank High School
Sacramento, NM
06-1980

Skills

  • Customer service
  • Inventory management
  • Parts ordering
  • Sales support
  • Conflict resolution
  • Time management
  • Follow-up procedures
  • Effective communication
  • Relationship building
  • Schedule coordination
  • Job estimating

References

References available upon request.

Timeline

Service Writer

United Rentals
12.2022 - 02.2025

Parts Department Supervisor

Ahern Rentals
05.2020 - 12.2022

District Manager

Oreilly Auto Parts / CSK Auto
08.2002 - 05.2011

High School Diploma -

Luther Burbank High School

Similar Profiles

CREATE PROFILE
Ed Sandoval