SPC
Ed Trost
Program Management-Agile Leadership
Summary
Program Manager, Agile Coach, Six Sigma Leader with proven ability to lead and coach enterprise-wide adoption of methodologies focused on improving customer satisfaction, organizational performance, and associate engagement.
Passionate Trainer with extensive knowledge of Scaled Agile Framework (SAFe), Project Management Institutes (PMI) and Six Sigma methodologies with proven success working with enterprise teams. Devoted to long-lasting and comprehensive results for every client.
Overview
9
9
1
1
PMP
1
1
MS Azure 900
1
1
Six Sigma Black Belt
4
4
years of post-secondary education
Work History
Lead, Agile Coach
Humana Quality Automation Modernization Agility-PMO
- Currently, leading Scaled Agile Framework (SAFe) transformation efforts for enterprise IT shared services solution teams focused on robotic process automation (RPA), IT application quality, security, cyber data protection and testing data management.
- Outcomes: 13% Reduction in Cycle Times, 29% Increase in Predictable Value Delivered and 15% Cost Savings.
Lead, IT Project Management
Humana PMO Intelligent Robotic Process Automation
- Led PMO team supporting Humana's Intelligent Process Automation solutions focused on delivering Bots, Digital Workers, and Virtual Assistants throughout the enterprise focused improving Humana's members, providers and associates experience.
- Portfolio scope: $12M with saving of over $25M/year.
Technology Program Manager
Humana IT Strategy & Operations
- Led PMO teams of Project Managers supporting Humana's Corporate IT portfolio.
- Over a 1 year and half developed five different PMO teams supporting the following IT portfolios: Application Infrastructure, Enterprise Technology Management, High Performance System Engineering, Identity Access Management and Technology Lifecycle Management.
- Scope of role: 55 plus projects, $25 million of annual IT funding supporting five IT Directors.
Technology Program Manager
Humana Program & Project Office
- Chartered to improve and optimize enterprise IT portfolio of software development and infrastructure projects.
- Responsibilities included collaborating, coordinating and integrating teams across the enterprise to delivery results in the following portfolios: Information Technology Infrastructure Portfolio, Innovation Center Portfolio, CMS Resolution Audit Portfolio.
Technology Program Manager
Humana IT Acquisitions & Integration
- Responsible for leading the IT due diligence process and services integration activities supporting targeted acquisitions..
- Responsibilities included collaborating across internal and external organizations ensuring scope, timing, and engineering development efforts achieved intended objectives.
- Experiences included integrating three software development companies into Humana's IT infrastructure, leading diligences and IT integration processes for Humana Home Care provider acquisitions, leading the diligence and IT integration process of PCP Clinics into Humana's CAC's and MPM's Medical Center, facilitating development of integration best practices and mentoring other associates on IT integration strategies and tactics, leading divestiture of Concentra Clinics overseeing the following areas: Associate Access and Termination, Microsoft Outlook Migration & IT Contract Assignments.
Process Manager
Humana, Retail
- Responsible for leading enterprise improvement initiatives utilizing process and project management skills to develop and implement initiatives focused on improving consumers and associates' experiences within the Medicare segment.
- Experiences included developing Provider acquisition and integration playbook, facilitating development of Medicare Part D joint venture, updating of the Consumer experience surveys and identifying Sales agents' drivers, coordinating Medicare research study program and developing data sharing agreement with a leading physician.
Field Services Manager
boice.net
- Led 3 consulting groups comprised of 12 senior technology consultants.
- Groups were responsible for implementing Cisco, EMC & VMware and Microsoft solutions.
- Led Network Operation Center (NOC), Staff Augmentation Projects and Internal Support teams representing additional 14 full time technical associates.
Program Manager, Customer Services
NCR
- Supported 9 regional Services Managers and 234 Field Engineers to plan and implement IT support services for NCR's major retail customers (Wal-Mart, Lowe's, Home Depot, etc.).
Education
MBA - Finance And Expert System Technologies
University of Dayton
Dayton, OHBS - Finance
Finance, Florida State University
Tallahassee, FL 05.1983 - 05.1987
Skills
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Websites
Certification
Scaled Agile Enablers & Certifications: Agile HR, LPM, APM, POPM, SA, SP, SPC & SSM, 2021-24
Prior Experiences
- Field Services Manager, boice.net, Dayton, OH, 2010, 2011
- Program Manager, Customer Services, NCR, Dayton, OH, 1987, 2009
Strengths Finder
- Achiever
- Learner
- Analytical
- Responsibility
- Discipline
Accomplishments
- Documented and resolved workflow issues which led to 13% Reduction in Cycle Times, 29% Increase in Predictable Value Delivered and 15% Cost.
- Collaborated with 10 teams of 125 people in the development of robotic process automation solutions.
Affiliations
- Project Management Institute
- Scaled Agile Institute
Timeline
BS - Finance
Finance, Florida State University
05.1983 - 05.1987
Lead, Agile Coach
Humana Quality Automation Modernization Agility-PMO
Lead, IT Project Management
Humana PMO Intelligent Robotic Process Automation
Technology Program Manager
Humana IT Strategy & Operations
Technology Program Manager
Humana Program & Project Office
Technology Program Manager
Humana IT Acquisitions & Integration
Process Manager
Humana, Retail
Field Services Manager
boice.net
Program Manager, Customer Services
NCR
MBA - Finance And Expert System Technologies
University of Dayton
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