Ed Turpin
IT Professional
Santa Rosa,CA
Summary
Owner of Computer Wizard Systems, LLC since 2004.
Computer / IT Specialist with experience in Forensic Services. Forensic analysis of computers, cellular phones, and related storage devices using a variety of forensic software products, on-site forensic imaging and data captures of computers, cellular and related media.
Previous Certifications: Microsoft Certified Professional
Work History
IT Technical Support Specialist
Self Employed Specialists
Thorough understanding of social media and social media analytics, metadata, cyber/digital security and defense, technology and telecommunications.
Court Experience:
Lake County: Forensic Consultant to Attorney to prepare cross examination of a Compter Expert Witness in Re Matter of Bashore and Bennett.
Solano County: Forensic Consultant to Attorney to investigate data, metadata and social media to determine author of emails and electronic information. In Re Marriage of Durden.
Skills
Delivery Management
Data Backup Management
Ticket support system management
Technical documents comprehension
System Maintenance
Application support
Software diagnosis
Hardware upgrades
Service Schedule Coordination
User Training
Windows 10
Videoconferencing
Incoming Call Management
Problem-Solving
Database Management
Desktop support
Network Administration
Wide-area Networks
Adobe Creative Cloud
Product Troubleshooting
Security Certification
Server maintenance
Computer System Diagnostics Software
Customer service expert
Hardware and Software Configuration
System Configuration
Documentation Development
Creative Issue Resolution
Online Chat Support
Hardware diagnostics
Mac systems
Hardware Installation
Patch management
Support Services
System optimization
Disaster Recovery Planning
Linksys
Microsoft Outlook
System Performance Assessments
Technical issues analysis
Data Recovery
Technical Support
Remote Technical Support
Software Evaluation
Support scenario generation
LAN/WAN
Hardware Configuration
Software Patches
Error Detection
System Administration
Mobile Device Repair
Information Protection
Microsoft Certification
User Support
Computer Diagnostics
Laptop Servicing
Remote Desktop Support
Websites
Timeline
IT Technical Support Specialist - Self Employed Specialists