Summary
Overview
Work History
Education
Skills
Timeline
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Ed Wang

San Francisco,California

Summary

Results-driven technology executive with over 20 years of experience delivering enterprise software solutions that align with strategic business objectives. Proven track record of designing and implementing large-scale software and data platforms that improve operational efficiency, reduce costs, and increase revenue. Skilled leader with a talent for managing diverse teams of engineers, product managers, and other stakeholders to achieve complex goals and drive innovation. Strong communicator with a talent for building productive relationships with business and technical executives to deliver solutions that meet strategic goals and drive organizational growth.

Overview

24
24
years of professional experience

Work History

Senior Director of Product Management

BlackRock
12.2010 - 02.2023
  • Spearheaded the design and implementation of BlackRock's CRM strategy for Wealth and Institutional businesses, resulting in increased operational efficiency and improved client engagement.
  • Led the consolidation of 5 different CRM solutions into BlackRock's strategic platform, impacting 20+ major sales channels across the globe.
  • Led a global team of constituents to conceptualize / reimagine the next-generation suite of CRM solutions.
  • Developed and executed a data strategy to centralize third-party data from hundreds of files onto a unified platform, creating a single source of truth for Sales and Marketing teams.
  • Collaborated with the Data Science team to design and implement a sales data warehouse, enabling robust reporting and analysis capabilities. Generated over 50,000 sales leads, resulting in a 15% increase in high-quality client engagements last year.
  • Managed a team of product managers, providing guidance and mentorship to ensure successful product launches and ongoing success.
  • Collaborated with engineering and design teams to streamline development processes and improve time-to-market for new products.
  • Built strong relationships with key stakeholders, including customers, partners, and internal teams, to drive cross-functional collaboration and achieve business goals.

Consultant

AAA Of California
10.2009 - 11.2010
  • Led migration of marketing email platform to new full-service provider, working with business and IT partners to develop requirements, redesign processes, and manage vendors and IT resources. Result: more efficient campaign process.
  • Re-engineered integration of new email solution with 13 internal/external systems to automate data processing, reducing data latency from monthly to daily. Led project finances and vendor negotiation for AAA.
  • Collaborated with CMO to blueprint new database marketing organization to develop and implement future marketing strategies for AAA.

Director of Product Management

Charles Schwab & Co
02.1999 - 05.2009
  • Delivered technology-driven sales solutions for Retail Brokerage, evaluating and implementing new tech to improve broker efficiency, managing broker desktop apps, analyzing business needs, leading projects, engineering processes, providing help desk support, and conducting app training.
  • Revitalized CRM program for 5,000+ daily active users, achieving 100% adoption and earning recognition from Oracle for one of the most sophisticated implementations in finance industry.
  • Met 100% of deployment goals, including $10M+ budget, timeline, scope, and user adoption. Cut recurring expenses by 20% with innovative web-based training.
  • Collaborated with exec leadership and stakeholders to build cross-functional teams for designing, developing, and deploying solutions. Led 7 direct reports to streamline project requests, develop requirements, ensure compatibility and scalability, and cut costs.
  • Expert in end-to-end process engineering with tech integration focus. Led process improvements in client management, advice solutions, and back-office operations.

Education

Bachelor of Arts - Economics And International Business

University of Wisconsin
Madison, WI

Skills

  • Product Strategy & Roadmap
  • Organizational Leadership
  • Market Research
  • Product Development
  • Data & Business Analysis
  • Partner Relationships
  • Stakeholder Negotiations
  • CRM Applications
  • Enterprise Software Adoption
  • Communications
  • Project Management
  • Innovation

Timeline

Senior Director of Product Management

BlackRock
12.2010 - 02.2023

Consultant

AAA Of California
10.2009 - 11.2010

Director of Product Management

Charles Schwab & Co
02.1999 - 05.2009

Bachelor of Arts - Economics And International Business

University of Wisconsin

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Ed Wang