Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Ed Watts

Baltimore,MD

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Overview

11
years of professional experience
1
Certification

Work History

SABMD

General Manager
02.2012 - 04.2023

Job overview

  • Developed and implemented strategies to increase sales and profitability.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Generated financing options for clients and provided excellent customer service
  • Maintained relationships with lending institutions and negotiated loan terms
  • Managed a team of finance specialists and provided training and support
  • Improved the finance department’s efficiency by implementing new processes and procedures
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reported issues to higher management with great detail.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Formulated policies and procedures to streamline operations.
  • Introduced new methods, practices, and systems to reduce turnaround time.

Education

George Washington University, The
Washington, DC

Associate of Arts from Accounting And Business Management
05.2011

Dunbar High School
Washington, DC

High School Diploma
06.2002

Skills

  • Supervision and Training
  • Coaching and Mentoring
  • Startups and Acquisitions
  • Staff Management
  • Staff Motivation
  • Sound Judgment
  • Training and Development
  • Dealership Management
  • Marketing
  • Networking Abilities
  • Problem Resolution
  • Staff Training
  • Performance Analysis
  • Sales Promotion
  • Salary Structure
  • Customer Experience
  • Team Oversight
  • Analytical Skills
  • Staff Development
  • Employee Scheduling
  • Process Improvement
  • Recruitment
  • Sales Team Development
  • Team Leadership
  • Negotiation
  • Performance Improvement
  • Operations Management
  • Interpersonal Skills
  • Management Training
  • Time Management

Certification

  • Leadership Academy Program Training - June 2021
  • CPFS-Association of Finance & Insurance Professionals- November 2021

Timeline

General Manager

SABMD
02.2012 - 04.2023

George Washington University, The

Associate of Arts from Accounting And Business Management

Dunbar High School

High School Diploma

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Ed Watts