Summary
Overview
Work History
Education
Skills
Introduction
References
Affiliations
Timeline
Generic

Cassandra Dye

Phoenix,AZ

Summary

I am looking for a sales or customer service opportunity in the Phoenix/Scottsdale area.

I have a little over 2 years of outbound/inbound sales experience, 2 years of training experience, 7 years of customer service experience, and 4 years of management experience, all of which have helped me develop great customer service skills. I have been known to have and maintain high sales, as well as build great rapport with the guests resulting in returning and/or satisfied customers. I’m skilled with Microsoft and Google programs and would be more than willing to learn any necessary certifications, skills or knowledge that I do not already possess.

Overview

8
8
years of professional experience

Work History

Outbound Sales & Service Representative

RFA Cancellation
Scottsdale, AZ
05.2024 - Current

Bartender

Dog Haus Biergarten
Chandler, AZ
07.2023 - Current

Outbound Sales & Service Representative

Arrivia Travel
Scottsdale, AZ
07.2023 - 05.2024

Outbound Sales & Service Representative

Arrivia Travel
Scottsdale, AZ
03.2023 - 05.2023

Sales & Service Trainer, Lead Facilitator/System Specialist

Open Network Exchange
Scottsdale, AZ
06.2022 - 03.2023

Outbound Sales & Service Representative

Open Network Exchange
Scottsdale, AZ
03.2022 - 06.2022

Part Time Sales Associate

Coughing Canary
Scottsdale, AZ
07.2021 - 03.2022

Manager

Mary Jane’s House of Glass
Vancouver, WA
06.2020 - 07.2021

Glass Expert/Keyholder

Mary Jane’s House of Glass
Portland, OR
08.2019 - 06.2020

Seasonal Sales, Lead Sales, Junior Manager

Pacsun
Vancouver, WA
11.2018 - 06.2019

Host, To-Go Server, Waitress, Cook

Applebee’s
Three Rivers, MI
09.2017 - 08.2018

Host, Cook, Waitress

Frankie’s
Three Rivers, MI
02.2017 - 08.2017

Delivery driver, Waitress

Appoloni’s
Three Rivers, MI
10.2016 - 02.2017

Education

Advanced diploma -

Three Rivers High School
Three Rivers, MI
05-2017

Some College (No Degree) - Clinical Psychology

Kalamazoo Valley Community College
Kalamazoo, MI

Skills

  • Working with and leading others
  • Microsoft Programs - Word, Excel, Teams, PowerPoint (Skilled from personal use but not technically trained)
  • POLAR Legacy & PolarVision booking systems (Proficient)
  • Experience working in a startup environment
  • Sales process & building rapport
  • Very friendly/outgoing
  • Works well in a fast paced environment
  • Problem solving
  • Cares about customers leaving happy & satisfied
  • Money/Till handling experience
  • Providing Excellent Customer Service
  • Track record of success
  • Customer Focused

Introduction

Thank you for taking a look at my resume! To describe myself in short - My name is Cassandra Dye but I go by Cass. I am upbeat, detail oriented, quick to adapt, friendly, always eager to learn, and I take pride in giving guests a great experience. I’m hoping to find a sales and/or customer service opportunity where I am able to provide excellent service and have potential to expand/improve my skill set. I’ve thoroughly enjoyed my past experience working in the leisure travel/cruise industry, as well as my previous experiences in training, retail sales, & management, and I have thrived in these environments. With my experience, positive attitude, and adaptability, I know I would be a great fit for this role.

References

  • Chantelle Foran, Director of MCX Experience & Sales/Service Training for Carnival Corp., (661) 993-8846
  • Curtis Williams, Manager of Training & Development at Open Network Exchange, (602) 768-7903
  • Darcy Byers, Owner at Mary Jane’s House of Glass, (360) 609-1285
  • Stephanie Wood, Head of Admin Team at Mary Jane’s House of Glass, (360) 844-7316
  • Todd Wayda, Outbound Sales Manager at Arrivia, (216) 210-1754

Affiliations

I have experience volunteering for the SPCA of southwest Mi from 2009 until 2016 (off and on) where I would walk, feed, and play with the shelter animals. I’ve also volunteered as a middle school tennis coach for the 2016 and 2017 school years.

Timeline

Outbound Sales & Service Representative

RFA Cancellation
05.2024 - Current

Bartender

Dog Haus Biergarten
07.2023 - Current

Outbound Sales & Service Representative

Arrivia Travel
07.2023 - 05.2024

Outbound Sales & Service Representative

Arrivia Travel
03.2023 - 05.2023

Sales & Service Trainer, Lead Facilitator/System Specialist

Open Network Exchange
06.2022 - 03.2023

Outbound Sales & Service Representative

Open Network Exchange
03.2022 - 06.2022

Part Time Sales Associate

Coughing Canary
07.2021 - 03.2022

Manager

Mary Jane’s House of Glass
06.2020 - 07.2021

Glass Expert/Keyholder

Mary Jane’s House of Glass
08.2019 - 06.2020

Seasonal Sales, Lead Sales, Junior Manager

Pacsun
11.2018 - 06.2019

Host, To-Go Server, Waitress, Cook

Applebee’s
09.2017 - 08.2018

Host, Cook, Waitress

Frankie’s
02.2017 - 08.2017

Delivery driver, Waitress

Appoloni’s
10.2016 - 02.2017

Advanced diploma -

Three Rivers High School

Some College (No Degree) - Clinical Psychology

Kalamazoo Valley Community College
Cassandra Dye