Enola Thompson

Work History

Solari

08.2022 - Current

Managed over 30 calls per day into the crisis center
Evaluated risk to clients or others by gathering information and conducting risk assessments based on acuity scale
Used daily active listening and collaborative problem-solving skills to connect with caller
Utilized motivational interviewing techniques to increase client engagement to stabilized crisis situation.
Counseled and helped to stabilize caller and caregivers in crisis situations
Provided emergency response in crisis situations to preserved life, and diffuse tensions
Maintained client records to document assessment, and interaction with crisis contact center
Documented risk to caller, duty to warm, child/Adult protective Authority and file mental health petition

Oceans Behavioral Health Hospital

07.2019 - 08.2021

Performed scheduled patient safety checks and documented results to establish patients' well-being
Developed and maintained positive relationships with clients to create safe and supportive environment
Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention
Collaborated with a coalition of hospital personnel in providing exceptional psychiatric care to Dementia and Alzheimer patients 45 years and older
Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
Delivered compassionate patient care, focusing on safety, comfort and emotional support.

Fresenius Dialysis

03.2018 - 05.2019

Verified patient insurance coverage and benefits per dialysis treatment
Obtained data such as patient, insurance ID, insurance provider, and medical codes to properly file insurance claims
Achieved revenue goals by managing employee group coverage and COBBRA insurance to maintain treatment and clinic revenues
Assembled, prepared, and distributed clinic-specific status reports for 14 dialysis clinics throughout southeastern Arizona
Identified and improved target matrix portfolios and increased clinic revenues by 85%
Provided culturally and linguistically appropriate services to patients according to CLAS standards.
Assist patient with filing applications for sate and community health insurance assistance

Southwest Behavioral And Health Services

10.2010 - 04.2019

Performed client intake procedures according to policy standards for new admissions
Built and maintained positive staff relationships to promote teamwork and better serve clients
Taught clients how to complete basic household chores and prepare food
Completed documentation for every incident
Recognized individuals under the- influence of drugs or alcohol and typical behaviors associated with each
Extensive knowledge working with adults diagnosed under DSM-IV-V, along with a substance abuse disorder in residential and community living settings,
Developed and maintained positive relationships with clients to create safe and supportive environment.
Facilitated group therapy sessions to help clients develop coping strategies and social skills.
Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
Collaborated with psychiatrist, probation officers, medical/mental health case management team and patient to develop an individual treatment plan