Amanda Grifka
Saginaw,MI
Summary
Enterprising Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
14
14
years of professional experience
Work History
Branch Manager
Sunbelt Rentals
09.2022 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Field Training Consultant
Speedway LLC
01.2021 - 07.2022
- Teach leadership classes to an average of 50 new assistant manager trainees each month, which includes coaching, Human Resources on boarding, and morale building
- Coordinate and schedule training programs and enroll participants
- Manage weekly instructor-led training reports to ensure 100% compliance with all mandatory training and policy due dates
- Assess needs of new general managers to develop employee-specific training on computer reports, company policies and procedures, and safety and security requirements
- Act as the subject matter expert for the Workday Enterprise Management System to help general managers become proficient with the system
- Provide field support to the Lansing region, which includes new store openings and temporarily filling gaps in mission-essential positions in stores
- Facilitate in-store site visits with district managers to provide guidance on staffing and product management issues
- Manage corporate vehicle and credit card, reconcile all receipts, and submit weekly business expense reports using the Concur system
- Actively participate in local and regional learning networks.
General Manager
Speedway LLC
05.2010 - 01.2021
- Managed daily operations of a store that generated sales in excess of $13 million in 2019
- Identified and implemented strategic initiatives for opening two stores in the Saginaw area
- This included analyzing sales trends and demographics to develop and execute measurable business goals, and resolving conflicts with delivery and construction to stay on track for grand opening schedule
- Exceeded company's merchandise margin goal by 710% and exceeded the merchandise unit goal by 349%
- Organized hiring and training of 35 employees for first-of-a-kind 'Speedy Café' in the region, including designing and supporting all aspects of marketing campaigns and business strategies to exceed all corporate goals
- Take decisive action to train and educate employees about sales methods, which empowers them to take ownership of and routinely exceed sales goals
- Utilize business and management knowledge to outperform all other stores in the Upper Midwest region for safety, inventory management, training, sales, and customer satisfaction
- Regularly analyze business trends to surpass the corporation's optimized scheduling goal, which balances the ratio of customer transactions to employees, routinely rated as among the highest in the district
- Use computer software to analyze monthly profit and loss reports to maintain proper stock levels and balance deliveries from vendors
- Use computer software to generate and analyze daily fuel reports to adjust pricing and stock levels
- Employ operational strategic expertise to exceed customer loyalty program goals for enrollment.
Education
Bachelor's in Political Science -
Saginaw Valley State University
University Center, MI12.2001
Skills
- Supervising experience
- Human resources
- Leadership
- Management
- Recruiting
- Retail management
- Payroll
- Workday
- Product Management
- Branch Operations Management
- Customer Service
- Customer Relationships
- Excellent time management skills
Timeline
Branch Manager
Sunbelt Rentals
09.2022 - Current
Field Training Consultant
Speedway LLC
01.2021 - 07.2022
General Manager
Speedway LLC
05.2010 - 01.2021
Bachelor's in Political Science -
Saginaw Valley State University