Andres Garcia
San Antonio,TX
Overview
12
12
years of professional experience
Work History
Team Leader, Sales Operations
Best Buy
San Antonio, TX
03.2023 - Current
- Provided daily direction and guidance to team members in Sales Operations.
- Developed strategies for improving customer service standards and increasing sales productivity.
- Maintained accurate records of customer orders, invoices, and payment information.
- Monitored staff performance and provided feedback on areas of improvement.
- Resolved customer complaints quickly and efficiently.
- Tracked inventory levels and placed orders as needed to maintain optimal stock levels.
- Created detailed reports outlining key metrics such as sales volume, conversion rates.
- Provided technical support when necessary to resolve system issues or errors.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Processed deposits, withdrawals, and transfers for customers accurately.
- Performed daily count of currency and coin on hand.
- Prepared bank deposits with accompanying paperwork.
- Conducted regular audits of cash drawers to ensure compliance with procedures.
Content Moderator
TaskUs
San Antonio, TX
07.2021 - 06.2022
- Managed content distribution for various online channels and social media platforms.
- Monitored user comments and moderated activity.
- Analyzed daily traffic data and reports to measure effectiveness of marketing strategies.
- Reviewed performance of content by capturing and assessing analytics figures.
Advanced Repair Agent
Best Buy, Geek Squad
San Antonio, Tx
06.2017 - 02.2021
- Installed, managed and updated operating systems and supported applications.
- Kept records of all repairs and fixes for future reference.
- Troubleshot system failures or bugs and provided solutions to restore functionality.
- Set up hardware and installed and configured software and drivers.
- Managed security options and software in computers and networks to maintain privacy and protection from viruses and attacks.
- Recorded completed repairs, all further repairs required and parts to be ordered on service call ticket.
- Followed repair processes, driving high quality and short cycle time.
- Used data collection software to input and analyze information.
- Reassembled equipment, completing inspections, testing or repairs.
- Examined machines and equipment to diagnose or make repairs.
- Performed system and component failure analysis using diagnostic troubleshooting techniques.
- Worked with the senior technician to inspect and validate repair parts.
Inventory Specialist
Best Buy
San Antonio, TX
05.2015 - 06.2017
- Performed scheduled inventory counts and supply audits.
- Assisted with execution of projects and made recommendations for process improvement to appropriate leaders.
- Entered information into system to update status reports.
- Investigated and resolved variances with inventory records.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Transported items using equipment like forklifts and hand trucks.
Customer Service Representative
Best Buy
San Antonio, TX
10.2012 - 05.2015
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Education
Some College (No Degree) - Computer Programming
Northwest Vista College/ Partially Completed
San Antonio, TXSkills
- Maintenance and Repair Recordkeeping
- Customer Relations
- Complex Problem Solving
- Software Reinstallation
- Microsoft Office
- Customer Service
- Teamwork and Collaboration
- Digital and Physical Counts
- Discrepancy Investigation
- Inventory and Data Analysis
- Attention to Detail
- Team Management
- Sales Leadership
- Cash handling expertise
Affiliations
Retail Sales Associate with more than 4 years in the customer service retail industry. Computer troubleshooting and repair agent for over 3 years. Areas of expertise include sales, customer relations, inventory management, and computer diagnostic and repair.
Interests
Computer gaming, Video editing, Streaming games, Console and mobile gaming.
Languages
Additional Information
- HONORS AND AWARDS , Google IT fundamentals certified. Premiere quality customer service award. Outstanding employee award. Multiple 100% scores with secret shoppers. Received employee of the month award for 7 months in a row. Award for maintaining above 90% accuracy for more than 4 months
- Work Status: US citizen, Texas resident, no restrictions
Timeline
Team Leader, Sales Operations
Best Buy
03.2023 - Current
Content Moderator
TaskUs
07.2021 - 06.2022
Advanced Repair Agent
Best Buy, Geek Squad
06.2017 - 02.2021
Inventory Specialist
Best Buy
05.2015 - 06.2017
Customer Service Representative
Best Buy
10.2012 - 05.2015
Some College (No Degree) - Computer Programming
Northwest Vista College/ Partially Completed