Ezekiel Dorsey
Pontiac
Summary
Management professional with strong track record in overseeing daily operations, ensuring team adherence to protocols, and optimizing workflow efficiency. Committed to fostering collaborative environment and achieving operational goals. Reliable and adaptable to changing demands, with focus on leadership and communication.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Shift Manager
Wendy's
12.2022 - 08.2025
- Supervised daily operations, ensuring compliance with health and safety standards.
- Trained and mentored team members to enhance service quality and efficiency.
- Implemented inventory management practices to reduce waste and optimize stock levels.
- Coordinated shift schedules, improving labor utilization and employee satisfaction.
Burger King Assistant Manager
GPS Hospitality
08.2021 - 11.2022
- Led daily operations to ensure optimal efficiency and customer satisfaction.
- Implemented training programs to enhance team performance and service delivery.
- Coordinated staff schedules to maximize coverage during peak hours.
- Developed standard operating procedures to streamline workflows and improve compliance.
- Oversaw quality control processes, ensuring adherence to company standards and policies.
- Collaborated with upper management on strategic initiatives for business growth and development.
- Developed strong working relationships with staff, fostering a positive work environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Mentored junior team members, fostering a collaborative and productive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Burger King shift manager
GPS Hospitality
07.2018 - 08.2021
- Oversaw daily operations, ensuring adherence to company policies and procedures.
- Trained and mentored team members on customer service excellence and operational efficiency.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Analyzed sales data to identify trends, adjusting strategies to enhance profitability.
- Led initiatives to improve food safety compliance and maintain sanitation standards.
- Collaborated with upper management to develop action plans for operational improvements.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Burger King Crew Member
GPS Hospitality
07.2017 - 07.2018
- Delivered exceptional customer service, ensuring satisfaction and fostering repeat business.
- Operated kitchen equipment efficiently, maintaining safety and cleanliness standards.
- Collaborated with team members to optimize workflow during peak hours.
- Resolved customer complaints swiftly, contributing to positive dining experiences.
- Assisted in maintaining compliance with health regulations and company policies.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
GED -
State of Michigan Department of Education
Pontiac, Mi12-2017
Skills
- Food Preparation
- Communication skills
- Restaurant experience
- Cash handling
- Cleaning Experience
- Materials handling
- Restaurant Management
- Cash register
- Customer service
- Microsoft Office, Word, Excel, Powerpoint
- English
- Kitchen management
- Computer Repair
- Kitchen Management Experience
- POS
- Microsoft Windows Server
- Restaurant Experience
- Shift management
- Windows
- Supervising experience
- Cooking
- Kitchen Experience
- Supervising Experience
- Assistant Manager Experience
Certification
Food Handler Certification
Timeline
Shift Manager
Wendy's
12.2022 - 08.2025
Burger King Assistant Manager
GPS Hospitality
08.2021 - 11.2022
Burger King shift manager
GPS Hospitality
07.2018 - 08.2021
Burger King Crew Member
GPS Hospitality
07.2017 - 07.2018
GED -
State of Michigan Department of Education