James Vicente
San Diego,CA
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
Work History
Account Coordinator
OEM Manufacturing
San Diego, California
04.2024 - 09.2024
- Developed and maintained customer accounts by accurately entering data into the company's database.
- Ensured customer satisfaction through timely responses to inquiries, resolving issues and providing helpful information.
- Provided technical support to customers by troubleshooting product issues and answering questions.
- Identified opportunities to upsell products and services to existing customers.
- Performed daily administrative tasks such as filing paperwork, preparing reports and updating databases.
- Responded to emails from customers regarding their accounts or orders in a professional manner.
- Advised customers on product features, pricing plans and availability of items in stock.
- Created new customer accounts in accordance with company policies and procedures.
- Solicited input from customers about potential improvements or enhancements to products or services.
- Utilized various software programs such as CRM systems, spreadsheets and word processing applications.
- Managed customer accounts by proactively addressing any potential problems before they arise.
Lead Mover
Amora Delivery
San Diego, CA
02.2014 - 06.2018
- Inspected and maintained moving equipment to ensure safety and reliability.
- Organized and managed inventory of supplies, boxes, tape, blankets, dollies.
- Coordinated with other movers to ensure efficient loading and unloading of customer belongings.
- Provided customers with packing instructions and suggestions on how to best protect their items during the move.
- Loaded and unloaded trucks in a safe and organized manner.
- Assisted customers in packing fragile items for transport.
- Communicated with supervisor regarding any problems or issues that arose during the move process.
- Ensured all paperwork was completed accurately before leaving job site.
- Adhered to company policies regarding security procedures when entering residential homes or businesses.
- Maintained communication between crew members during moves via radio or cell phone as needed.
- Provided excellent customer service throughout entire move process.
Customer Service Technician
SouthWest Dealer Services
Carsbad
01.2006 - 06.2010
- Provided technical assistance to customers for hardware and software related issues.
- Assessed customer needs and provided appropriate solutions in a timely manner.
- Identified and resolved customer complaints within established timeframes.
- Responsible for customer service with automotive security systems which duties include but not limited to activating and removing alarm systems from new / used vehicles.
- Assisted new clients with an explanation of alarm system's basic function and warranty.
- Organized and maintained inventory for tools, equipment, and alarm systems.
- Maintained accurate records of customer interactions in ticketing system.
Clerical Support
County of San Diego Health & Human Services Agency
San Diego
08.2000 - 08.2001
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Responsible for filing, light typing, sorting mail, and general office duties.
- Handle a high volume of incoming calls and promptly forward to appropriate person or department.
- Distribute inter-department memorandums ensuring timely delivery and receipt of important information while at the time maintaining confidentiality.
- Organize, sort, and assign mail distribution for employees in department.
- Responsible for ordering, purchasing, and maintaining inventory fo the office supplies.
Education
High School Diploma -
Mar Vista Senior High School
Imperial Beach, CA06-2000
Some College (No Degree) - Graphic Design
Art Institute of San Diego
San Diego, CASkills
- Account oversight
- Account supervision
- Research expertise
- Logistics support
- Account Management
- Customer Service
- Data Entry
- Microsoft Office
References
References available upon request.
Timeline
Account Coordinator
OEM Manufacturing
04.2024 - 09.2024
Lead Mover
Amora Delivery
02.2014 - 06.2018
Customer Service Technician
SouthWest Dealer Services
01.2006 - 06.2010
Clerical Support
County of San Diego Health & Human Services Agency
08.2000 - 08.2001
High School Diploma -
Mar Vista Senior High School
Some College (No Degree) - Graphic Design
Art Institute of San Diego